The people in this hotel are too difficult!They welcomed the "South" upside down and spelled out the spirit!

In the spring of 2022, the transmission of Omikon's mutation was large -scale, affecting more than 28 provinces across the country, and Suzhou has experienced two waves of epidemic, allowing the hotel's accommodation industry to be critically attacked.

During that time, there were only birds that were left in the bustling land of Gusu Fireworks, and there were only birds and lack of the former car. Just on the side of Shiquan Street, there was a hotel that had gone through 70 years of storms and woke up at 2 am at 2 am.

They made 500,000 buns a month, so that many of the Suzhou people at the control point had a hot breakfast; they successively received more than 500 medical teams who fought on the front line of resistance to the first line of resistance, so that the hard work of the hard work The medical staff felt the warmth of the home; in the epidemic, they worked hard to "live" themselves, and "live" stronger and richer.

After returning to work, they held the only brand of the only global historical hotel in Suzhou, and firmly said that our future will be better ...

This hotel is called Nanyuan Hotel.

Five -star hotel transformed into anti -epidemic logistics station to show the hotel's sense of social responsibility

In mid -February 2022, the Spring Festival just passed, and the first wave of epidemic attacked Suzhou.

Two years later, again, Nanyuan Hotel stopped operation. This time, the restart came early. A few days later, Fan Rong, general manager, received a notice that the aid medical team was about to stay. The notice was probably noon, and the help of the Soviet Union in the evening arrived at the Nanyuan Hotel. "Fortunately, we have already packed all the rooms, just need to sort it again."

From this moment, Liu Yan, director of marketing, and hundreds of people from Nanyuan Hotel have entered a closed -loop mode. At the beginning of March, the first wave of epidemic was relieved, and the help of the Suzhou medical team left Suzhou one after another. Unexpectedly, the second wave of epidemic began again in a few days. This time, the South Park Hotel stayed in the medical staff of Suzhou local hospitals. They were isolated here while resisting the epidemic, and did not leave until June 8.

From February to June, in order to resist the logistics support of Suzhou, hundreds of people in Nanyuan Hotel were busy for four months. In four months, there were pain and tangles, and growth and moved.

On the one hand, the medical teams that come to live twice are medical teams from Nanjing, Zhenjiang, Xuzhou, and Suqian Province. There are more than 200 people, and 250 medical team members from several hospitals in Gusu District. Nanyuan will be responsible for them. The problem of eating and accommodation is not difficult to have a house. The hardest thing is to let them eat delicious meals.

According to the convention, the medical staff provided fast food, but Nanyuan had made table food before, from table meals to fast food, and chefs kept trying. At the beginning, there were many problems such as incoming rice and inappropriate tastes. After the adjustment of the adjustment and adjustment, I finally made a delicious fast food that can be delicious and delicious.

"But to eat fast food continuously, no one can stand it. The medical staff still need to work high -intensity. We must make them satisfied." With this idea, the chef team of Nanyuan Hotel constantly adjusts the dishes and often provides provides providing them. Rice powder, duck blood fan soup, etc. to change the taste for medical staff, and also provide medical staff with free coffee, self -service drinks, and garden cultural and creative ice cream.

"Whenever the birthday of the medical staff, we will also send condolences. When the help of the Soviet Union medical team, we also made a farewell ceremony." Liu Yan said that the hotel's dedication also received a high evaluation of the medical staff. In addition to I left a lot of thanks, and the medical staff specifically posted on Weibo to praise the hotel to say "too proud".

On the other hand, the first time the anti -epidemic medical team received the anti -epidemic medical team, and even the South Garden that had never been done by the isolated hotel was actually a bit "embarrassed" at first. "After waking up God, we have made it clear that the safety is the first. In these four months, we have always guaranteed that 7 or 80 employees were closed at the hotel with medical staff."

According to Liu Yan, the hotel employees have a class every 14 days, and they are eating and living in the hotel. "At first, many employees did not understand and complained. We persuaded them one by one. Later, the employees were moved by medical players. This is our body. For the social responsibility of people in this industry -even if we do not make money, even if we work hard, we must serve the medical staff and let them eat and sleep well. "

After the first half of 2022, Liu Yan said that almost every employee at the South Park Hotel was more responsible than before.

During the dimension is not to reduce prices and more grounded air, more flow and more resistance to risks

What else can a five -star hotel do during the epidemic?

This time, the South Garden Hotel gave the answer. The bun shop at the entrance of the South Garden Hotel starts at 2 am every day. After 6:30, the customers who pass by from time to time stop. The steaming buns in a cage exudes a seductive aroma in the fresh morning. They are white and fat, and they are covered with all kinds of stuffing.

During the epidemic, Nanyuan Yipin Pai Pai's "Dynamic Clear Zero" policy staged a "survival" record of "survival", and monthly sales exceeded 500,000 buns. Part of these buns were stored in the refrigerator of the people of Suzhou, and a large part of them were sent to the seal -controlled area, which warmed the hearts of Suzhou people in the sealing area.

In order to ensure that everyone can get hot buns, the buns sent at 3, 4, and 5 in the morning, the kitchen often gets up at 1 or 2nd to start steaming. "There are 2,000 such breakfasts almost every day, which is equivalent to more than 4,000 buns per day. It is also necessary to pack them together. The workload is particularly large." Zhao Yan said.

The hot sales of buns also inspired Nanyuan. "The five -star hotel can not only be tall, but we can also reduce the dimension." Zhao Yan said that the dimension reduction is not the price reduction, but the launch of more products that are suitable for sinking markets, focusing on the local market. For example, Nanyuan Yipin Bag, in the future Nanyuan planned it for two directions. One is to walk into the side of more Suzhou people, expand traffic, and be more grounded. Earlier, Nanyuan Yipin has opened two direct -operated stores in Shuangta City Collection and Hali Shantang. In addition to selling normal buns, these two stores will also sell some more delicate snacks, such as the colorful cage cage Bags, Su -style square cakes and so on. Next, the first Nanyuan Yipin Bao franchise store will open in Weiting in the park. "We hope that we can open 5 stores in Suzhou in the next year, and then slowly expand to the entire city and Jiangsu Province to make a brand like Jinling Bag in Nanjing."

Second, it is to excavate more food culture in Suzhou through buns. In July, the co -branded stores of the Nanyuan Hotel and the Suzhou Museum will be opened on Northeast Street. The 120 square meters of shops will be divided into three pieces, one is the buns of cultural attributes, and some are new beverages combined with Suzhou culture. Some are some cultural and creative products. "In the future, our buns will be crowned by the" Cai Zhenfang No. 7 "brand. This is the oldest foreign building in Nanyuan Hotel and the former residence of Jiang Weiguo. I hope that through our buns, we can convey the more Jiangnan and Suzhou. Diet culture. "Liu Yan said.

Buns are just one of the "dimension reduction" products of Nanyuan Hotel. In the middle of last year, a antique noodle restaurant was opened on Shiquan Street called "Yan Yanglou". The simple decoration style and the original taste of the original Suzhou -style noodles suddenly became among the elderly and young people in Suzhou. "Net Red Shop". This noodle shop at the entrance of Nanyuan Hotel is also one of the brave attempts of Nanyuan.

In order to prepare for the noodle restaurant, Nanyuan Hotel has adjusted his chef to study the Soviet -style noodles. Not only did Suzhou traditional Fengzhen big meat noodles, three shrimp noodles, and red soup noodles boldly innovated new noodles such as rattan pepper crayfish, rose pigeons, and salt water pickled pepper duck. Among them, the black loose dew pine three fresh noodles are still welcomed by diners, although the price is as high as 268 yuan/bowl.

Here, or order a bowl of noodles, you will give you a few Soviet -style dishes, a Soviet snack, and soak a pot of tea. The taste of the old man head comes out.

When the food of Gusu District had just recovered in May, the turnover of Yan Yanglou a day set a good achievement in the past five times. According to Liu Yan, the Soviet -style surface generally only makes in the morning and noon. In the future, Yang Lou's night will turn into a small tavern of "smoked", allowing everyone to eat small hot pot and drink small wine.

"From buns to noodle restaurants, the brands we build are becoming more and more recognized by the market, which also makes us more confident to cultivate the local market. The launch of these products also allows us to fight risk in the future when facing the impact of the epidemic situation, the ability to resist risk is more capable Strong, even more like a bamboo, "Liu Yan said.

Entering the Global History Hotel Namu South Garden ushered in the 3.0 era

From 1952 to 2022, as the oldest hotel in Suzhou, Nanyuan Hotel has gone through 70 years. On the 70th anniversary, Nanyuan Hotel received a precious birthday gift -successfully passed the global historical hotel organization certification and was included in the global historical hotel member list. A long -standing hotel is like a library. It not only about architecture or location, but also tells the story of its own history, culture, society, and change.

The South Garden more than a thousand years ago was the most famous garden in Suzhou. The famous poet Su Shunqin had left a moving verse of "Seeing the Famous Garden under Shishi Terrace, Bai Cao Qianhua Special Earth". In modern times, it is the former residence of Chiang Kai -shek's second lady Yao Yicheng and his son Jiang Weiguo. He also walked out of the new Chinese scientist He Zehui and his husband, and the "father of the Chinese atom" Qian Qianqiang. Nanyuan is the place where Suzhou's "Huahua Tianbao and the Earth and Spirit" are the most reflected in Suzhou.

After the epidemic washed out, everything seemed to have changed, and it seemed unchanged. "We find that love will not change, and their affection will increase, so only the more moving products can be accepted by everyone." Liu Yan introduced that the scale of the wedding banquet after the epidemic is getting smaller and smaller. Human weddings have become the Internet celebrities on Xiaohongshu. On the other hand, people pay more and more attention to the birthday and baby feasts. It can be seen that the epidemic makes people know more valuable affection.

After resumption, the first list received by Nanyuan came from students and parents who participated in the college entrance examination. After the test room was announced, the hotel had not even responded, and the swarming orders and consultations broke the phone and online booking system. The parents in the room even came at 12 o'clock in the middle of the night. In the past, more than 30 college entrance examination rooms could be scheduled to be scheduled, and more than 130 rooms were scheduled at once this year.

"Parents really worked hard for their children. We immediately provided many services to parents and students, such as changing table meals into more convenient buffets, modified buffet menu, and removed some cold foods." Services have made many college candidates spend three days in Nanyuan. This is the moving product of Nanyuan, and it is also Liu Yan's increasingly strong affection.

"If the quality of the state hotel is 1.0 in Nanyuan, the era of online reviews is 3.0 in Nanyuan, then the current Nanyuan is working hard to create his own management system. The era of the system is 3.0 of Nanyuan."During the epidemic, Nanyuan Hotel conducted three Kaneki training on all employees, from management to employees to continuously studies."We want to be a century -old enterprise. In order to survive, we need to continue to conform to market changes, become better ourselves and better southern gardens."

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