A family of three is trapped in a convenience store!Reporter visited and found ...

Mr. Lin was trapped in unmanned unmanned sale convenience store.

Mr. Lin, a citizen, took two children to buy things in a convenient store for unmanned goods, but was trapped in a settlement area of ​​about 1 square meter. He could not find an emergency door opening equipment, and there was no air conditioning in it ... Recently, Mr. Lin called this newspaper. The hotline 968820, questioned that there was no emergency door -opening button or emergency facility in the convenience store of unmanned unmanned goods, and there were hidden safety hazards.

In the past few days, the reporter visited a number of unmanned convenient stores and found that many stores did not respond to facilities and related tips without emergency situations, and even some stores could not contact the phone call.

The citizen was trapped and could not find an emergency door button

At about 9 am on the 28th, Mr. Lin's family of four went to Wetland Wetland Park. In the park parking lot, Mr. Lin took two children to shop in an intelligent convenience store that unmanned selling, while his wife was waiting outside.

Mr. Lin scanned the code and entered the convenience store. After purchasing the product, he and the children came to a settlement area of ​​about 1 square meter. When Mr. Lin paid in accordance with the instructions and the settlement was successful, the door of the exit did not open. At this time, Mr. Lin noticed the opening option of the screen screen of the settlement area, but after pressing, the door of the exit was not opened.

Mr. Lin said that he was afraid of the closed space, coupled with the small area of ​​the settlement area, no air conditioning, and a 12 -year -old and 8 -year -old child were trapped, which made him very depressed.

"When I learned that the system failed, I panicked and became a sense of syncope." Mr. Lin said that he couldn't calm down at that time, and he didn't notice the emergency contact number prompted on the wall at all. No emergency door opening button was found specifically.

Fortunately, Mr. Lin's wife noticed the abnormality in time and quickly opened the door from the entrance. Although the trapped time was only about 3 minutes, Mr. Lin was still worried.

The reporter experienced multiple calls for customer service, but no one answered

The reporter went to this unmanned shop where Mr. Lin was trapped. The convenience store covers an area of ​​about 15 square meters. There is an entrance and an exit. After scanning the code outside the entrance There is a door separated by the district and the commodity area.

The reporter noticed that there were emergency contacts and WeChat QR codes on the wall of the settlement area. However, in the settlement area, the reporter did not find the emergency buttons or facilities that facilitated customers to escape, or even security prompts.

At noon yesterday, the reporter called the customer service for an emergency contact number, but no one answered for a long time. One hour later, the reporter called again, and no one answered.

Customer service responds to being trapped and contact customer service background to help customers open the door

Later, the reporter visited a number of unmanned sales convenience stores located in the Guanyin Mountain Scenic Area, Xiamen North Station, etc., and found the same situation. There are emergency contacts outside the settlement area and convenience store of unmanned convenience stores. The customer service phone and WeChat, but in the settlement area, there is no remarks to encounter a trapped guide.

The reporter also called for a number of unmanned convenience stores in the customer service to contact the telephone number. Most customer service told reporters that they rarely encountered security issues such as customers who were trapped in unattended convenience stores. If the customer really can't open the door when you encounter system problems, you can call customer service calls in time or add customer service WeChat. If necessary, you can return to the commodity area to wait. Customer service staff will operate online and backstage to open the door for customers. According to the fire protection requirements, the system will automatically open the convenience store door when the unmanned sale convenience store is powered off. Customers can calm down.

Xiamen Daily reporter Zhang Yurong

Intern Ban Ziyun

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