Under the bell floor 丨 free phone card and call fee, the citizen account is automatically deducted!Customer service response ...

Citizen reports:

In March of this year, Ms. Chen received a call from a salesman who claimed to be Unicom. The other party said that in order to give back to the old customers, the company presented a 200 yuan call fee and an air fryer. Do not eliminate the number, do not change the package, and Ms. Chen needs to apply for another phone card. "When I started the card, the salesperson said that there was no fee, but now I have to deduct 79.57 yuan automatically every month in the" Huayao "credit." This time, Ms. Chen was annoyed by Ms. Chen. , Exciting sexual insult. "

Reporter survey:

Ms. Chen told reporters that considering that her mobile phone number has been used for many years, and she will not change easily, she agrees with the other party to handle business. When I came to the door, the other party not only showed the ID card and work permit, but also showed Unicom's business list. When applying for business, the staff said that the company needs Ms. Chen to apply for another phone card for the performance. This card does not generate any costs and does not need to be used. After three months The 1911 yuan of "Huayan" credit, thawing 79.57 yuan per month, and thawed within two years. And the monthly thawing money, Unicom will return it to customers in the form of electronic coupons.

At the beginning of the first three months, Ms. Chen could receive repayment on time every month. But from July, the repayment was suspended. In early August, Ms. Chen tried to contact the staff who had handled the business at the beginning, so she knew that the other party was not Unicom, but a salesman of a third -party company.

"Through the feedback of the salesperson, I found a third -party company Shaanxi Linghui Network Technology Co., Ltd., who handled this business, and found that almost at the same time, many victims also found this company." Ms. Chen said On August 13, she and several other victims came to the company. A manager of the company's surname Chen received everyone and said that this was caused by the salesperson "not promoted to the customer in accordance with the specifications". Responsible for the salesperson. The company registered the loss caused by customers such as Ms. Chen, and stated that solutions were given within a week. However, two weeks have passed, and Ms. Chen did not wait for the solution that the other party gave.

On August 29, the reporter tried to contact the relevant person in charge of Shaanxi Linghui Network Technology Co., Ltd., but the other party hung up on the grounds of wrong calls. Subsequently, the reporter called Unicom's service hotline, and the leader said that the phone card held by Ms. Chen was 199 packages. In the previous three months, there were electronic coupons returned or because there was no arrears, and later because of the arrears, so there was no return. As for those commitments when the salesperson handled, the operator said it was related to third -party companies. Ms. Chen believes that Unicom has not played a supervision role in third -party companies, which has led to the illegal handling of businessmen to handle business and infringe on customer rights. She hopes that the other party will thaw the customer's account as soon as possible and terminate the set meal she handled at the time.

This column will continue to pay attention to this.

Supply: Chen Jing, a reporter Chen Jing, a reporter from Xi'an Newspaper, Cheng Xiao

Edit: Wuyuan Fuder | Audit: Siyuan

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