Qinghai Datong: Deepen the reform of the "decentralization service" to create a "upgraded version" of government services

Qinghai Datong: Deepen the reform of the "decentralization service" to create a "upgraded version" of government services

Source: Chase Publicity

Datong County takes the promotion of service capabilities and the professional capabilities of cadres as the starting point, focusing on the problem of "pain and difficulty blocking" of the masses and enterprises, and continuing to deepen the reform of "decentralization of management" and optimize the business environment. The masses not only experienced the "speed" of government services, but also felt the "temperature" of government services, and made every effort to create a "upgraded version" of government services.

Deepen the use of achievements and speed up service efficiency. The results of the reform of the "decentralization service" are used to integrate 143 government service matters of 32 counties directly under the departments of the county to enter the county government service and convenience service window. 20 towns and towns in the county, 289 administrative villages and 22 communities in the county established convenient service points. Continue to promote the reform of "one thing, one thing at a time" and "separation of licenses", set up enterprise service zones, provide "one -stop" services for enterprises, and realize the "one window acceptance" and "full online office" of industrial construction projects. "One window acceptance" and "One Netcom Office". Open a special window for "inter -provincial -to -provincial -to -open runs" in the integrated window to achieve 77 high -frequency matters, including medical expenses, reimbursement of reimbursement and continuity of endowment insurance, and transfer. Innovative service methods, continuously provide personalized "heart -warming" government services such as "noon continuous on -the -job", "not snoring on weekends", making appointments, helping to do business, and establishing "something to come to me". At the same time, the promotion of "Qingsong Office" has taken the initiative to guide the masses to handle channels for online processing channels through "Qingsong Office", Qinghai Provincial Government Service Network, and self -service terminals to actively serve and intelligently empower.

Improve institutional mechanisms, and relegate service supervision. Establish a "through -traffic" phone call for the supervision of the business environment of the county disciplinary committee, give full play to the role of mass supervision, and let the policy measures of beneficiated enterprises implement it. The county citizen center strictly implements the "one -time notification system", "first question responsibility system", "limited time setting system" and "service commitment system", and divided the 23 departments into 3 areas. Long, chief representatives, and rotating personnel carry out joint supervision and inspection once a week to investigate and promote reforms, reform, and improve cadres to serve the people in the rush of learning. Combined with the "good review" and "Xining evaluation" platform in combination with government services, based on the principle of "one thing, one evaluation" and "one evaluation" evaluation, comprehensively use the "12345" government service hotline function to force staff to improve work style, optimize services, and optimize services, and Improve efficiency and improve civilized and efficient service capabilities.

Make up the shortcomings of the work, and improve the service capacity. Focusing on the pain points, difficulties, and blocking points of the masses and enterprises, the person in charge of the relevant functional departments in charge of the relevant functional departments will carry out the "I am a clerk" post -post experience activity. , Acceptance of applications, handling matters, and experience the work content and service process of the staff of the window. Combined with the "first -hand process" activity, we insist on focusing on the reform of "decentralization of service", and the relevant person in charge experiences the process and service quality of the general people. Carry out "if I am a service target" interview experience service activity, 60 window staff experience related businesses such as the catering industry opening certificate and tax invoices, and suggestions and suggestions on the problems found during the work. By building an experience platform, find out the problems existing in the approval process and service process, analyze the crux of the problem in deeply, rectify in time, and upgrade the workflow to be optimized and then upgraded. The last meter "problem.

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