Changchun Unicom to handle the number to the network, the men's mobile phone number disappeared inexplicably?

Mr. Yao, Changchun, has a telecommunications card with a tail number 9994. Some time ago, a Unicom broadband was installed at home. The staff said that after the communication between the two parties, the other party applied for Mr. Yao to handle the port to the network business for the network transfer network business. However, I did not expect that this mobile phone number has not been successful and cannot be used.

User Mr. Yao

China Unicom's service staff came to my house to apply for broadband, and then she said that she needs to bind a Unicom mobile phone card. My card was originally a mobile phone card of China Telecom. Essence

Subsequently, Mr. Yao called the customer service phone of China Telecom Corporation, and after determining the condition that met the number of porters to the network, the customer service staff provided him with the authorization code.

The staff of the Unicom at the scene handled Mr. Yao to the network transfer business, but what Mr. Yao did not expect was that there was a problem during the processing process.

User Mr. Yao

During the operation, she said that her system card was single, making my mobile phone card unable to use it normally.

reporter

During this period, do you go to Telecom to ask you this card? What is the situation now?

User Mr. Yao

Telecom said that my card was already transferred, but China Unicom said that they could not accept it.

User Mr. Yao

Can't hit it, you can't answer it.

Mr. Yao said that this situation has lasted for more than 20 days. During this period, he also dialed a number of passenger service calls many times, but it has not been resolved.

So, where did the phone card with 9994 go? In order to figure out, the reporter first contacted China Telecom's customer service.

China Telecom customer service staff

If you query now, you can't check the information of this number. Normally, it should have been transferred.

Subsequently, the reporter and Mr. Yao came to the Business Hall of the People's Plaza of China Unicom. The staff inquired that there was no relevant record of the number in the system.

Staff of China Unicom People's Plaza Business Office

Without this information, if you look at it, you are a separate broadband and do not bind the mobile phone number.

At the time of communication, China Unicom Changchun Company came to the scene. The other party first learned about the situation to the salesperson who had handled the number to the network for Mr. Yao.

China Unicom salesman

When turning to half, it prompts what abnormalities. Without writing the card in the end, he could not find his number at all in our system. The person looking for telecommunications was checked, and the telecommunications could not be found.

reporter

Is it a question of China Unicom, or is it a telecommunications question?

China Unicom salesman

I don't know if it is our China Unicom's question or the issue of telecommunications.

reporter

Is there a way to remedy this situation now?

China Unicom salesman

It was found that the customer card was not good to make the group. It always said that let the customer go to the business hall to try it. The customers also cooperated with it, but it has not been successful.

Subsequently, the staff of China Unicom Changchun contacted the department in charge of business and network data in response to the incident. After communication, about half an hour later, they handled the number to the network for Mr. Yao.

Staff of China Unicom People's Plaza Business Office

Data problem. Do it for you first, and after entering the network, you should solve any problems.

At present, Mr. Yao's telephone card has returned to normal use, and things have been resolved.

Source: Ji Shi Watch City

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