Create "Maple Bridge Experience" Yishan model

Recently, the reporter was informed that the "Yishan Family and Intelligent Information System" developed by Yishan Scenic Area in Lintong County is being promoted and applied. In this way, all 14 police assistants, 83 village cadres, 237 grid staff (volunteer volunteers in the new era) and joint account information were all entered into the system, which greatly facilitated the masses to reflect and solve the problem.

It is understood that since this year, the Yishan Scenic Area adheres to the concept of the first development of the people, with the goal of "resolving things and the masses", explore the establishment of "party building leadership, multi -party linkage, acceptance, and unsuccessful priority". The problem solving mechanism, respond to the first time and handle the demands of the masses, and change the masses to "petition" into cadres to "go down".

Establish a carrier platform to solve the problem of "town and village first connection". In accordance with the principles of "highlighting key points, demonstration driving, and pushing for comprehensive pushing", set up a set of contradiction and dispute resolution platform for development service centers, communities, villages, and grids. The experienced veteran party members, veteran cadres, etc. formed the new era of civilized practical mediation volunteer service team, give full play to the role of the grassroots party organization's combat fortress and the pioneering model of party members, and promote the resolving contradictions and disputes. High standards build a town -level "one living room and six rooms" comprehensive governance center, integrate the functions of 6 departments including comprehensive governance, disciplinary committees, and communities. The five teams are waiting for the most convenient services for the people of different demands to fully realize the "one -stop service and one resolution". In order to facilitate the masses to reflect the problems and solve the problem, they invested more than 500,000 yuan, developed the "Yishan Family and Smart Information System", and all 14 police assistants, 83 village cadres, 237 grid staff and joint account information all information Entering the system is vigorously promoting. Through the carrier platform, the hidden dangers of the signs are realized for the first time.

Optimize the service process and solve the problem of "how to do". Through continuous optimization of the service process, the five -step work method is resolved by the "communication, collection, management, research, and evaluation" with multi -party linkage as the core to continue to improve the quality and efficiency of letters and visits services, and ensure that the conflict between the masses is in place on time. "Tong" is to publicize all leaders, community directors, and letters of letters and visits through WeChat public account, village -level WeChat group reposting and issuing promotion pages, posting "To the Langle of the People in the District", and other methods. Take the initiative to visit, visit the case, visit home visits, and meet the "Four Visits and One Meet" event to meet the channels for demand. "Collection" is a wide range of channels such as grid staff, volunteers investigating, mass call visits, and government affairs hotline feedback, and widely collects clues of contradictions and disputes, and found hidden dangers and signs of letters and visits in advance. The "handling" is to build a "1 hour meeting, 24 -hour settlement" processing model to solve the demands of the masses in time; if it cannot be solved on the same day, it will form a list of key appeal and upgrade the case until the problem is resolved. The "research" is the joint meeting system of "summary, weekly research and judgment", and combined with multiple departments to discuss high -risk contradictions to resolve solutions, and from solving the "one problem" to solve the "one type of problem". The "evaluation" is to link the response rate, resolution rate and satisfaction rate with the assessment of communities, villages, and grid members, collect feedback in time, and improve the satisfaction of visiting the masses.

Integrate the factors of resource and solve the problem of "fast running". Always adhering to the development concept of "people -centered", with the "Yishan Family and Smart Information System", the advanced personal personal Wang Laijie gold medal mediation studio and multifunctional hearing room of the people's mediation work as the carrier. , Police Station, courts and other functional departments, integrate the strengths of all parties and volunteers of civilized practice in the new era, play a new pattern of "the strongest brain", forming a new pattern of departmental collaboration, upper and lower linkage, and diversified resolution. At the same time, the supervision class was set up to follow up the departments, communities, and villages that supervised and participated in the linkage, and played a good role in evaluating the "command stick" role to promote conflicts and disputes to accelerate the adjustment of disputes. It is understood that this year, Yishan Scenic Area has accumulated 170 conflicts and disputes.

It is understood that in the next step, the Yishan Scenic Area will continue to focus on the pain points of the masses, advance and judge planning, take the initiative to carry out work, everything wants to be at the forefront, work at the forefront, and implement it. Take the initiative to attack ", and the" acceptance is to do "to reach the" unsuccessful first ", and to the greatest extent to prevent various risks on the source, resolve at the grassroots level, and eliminate the budding state", so that the new era of civilization practice is more powerful, and make every effort to create a full effort to create a full effort. "Fengqiao Experience" Yishan model.

Source: Weifang Media

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