Jiutai Town: Innovation 12345 handling mode improves the efficiency of governance in the town

Since the beginning of this year, the Jiutai Town Hotline Office conscientiously improves the workflow. From the improvement of the system and mechanism that improves the 12345 handling process, starting with the basic demands reflected by the people, a "Lianxin Bridge" served the people.

The first is to adhere to the "reception is to do" to improve the resolution rate and satisfaction rate. The main responsible comrades of the party and government of Jiutai Town insist on consulting the people's conditions every day, analyzing and judging various hotline work orders, and requiring the organizers to actively obtain trust in the people, and "do it immediately" in accordance with laws and regulations; , Do a good job of explaining doubts, and responding to "losses" in a timely manner; clear requirements for the current policies, and the demands that the masses do not know and understand, patiently do a good job of policy interpretation, obtain the understanding of the masses Improve the crowd's demand resolution and satisfaction rate from the root cause.

Second, multi -party linked condensation power, do a good job of people's livelihood "front -line lead". The people around the people may involve multiple departments. It is a problem who cares about and who will coordinate. For those involved in multiple departments, the main co -organizer system is implemented, and the complex work orders with unknown power and responsibilities shall be grasped and coordinated by the leaders of the branch to ensure that the masses are required to take over quickly. To solve the overall joint force of the hotline platform and the comprehensive governance of the town.

The third is to change the heat line to "front line" to promote the improvement of service efficiency. The main responsible comrades of the town regularly go to the hotline to run the front line to "sit on the class" to experience the "real problem" of the masses, and truly achieve the main leader to personally grasp and catch the whole hotline. For the crowd's demands, the work order ranked on Monday, and the assessment in January was approved to interview the units that have reached behind and the number of work orders.

The fourth is to promote the "unsuccessful first" and continuously improve the satisfaction of the masses. Give full play to the role of grid staff, implement grid management such as petitions and visits, and house visits to various villages and units, actively discover problems, and resolve the hidden dangers of contradictions at the bud stage when the problem is not issued. Since the beginning of this year, Jiutai Town has made efforts in advance. Before the rainy season arrives, all the drainage pipe culverts that the masses are concerned about have been cleaned up and maintained to ensure that the drainage between the sheds is smooth, and the crowd complaints have declined significantly.

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