Zhaoqing, on the list!

Recently, the evaluation results of the benchmark government service center of Guangdong Province, city, county (district) in 2022 were officially announced. Among them, all three participating units in Zhaoqing City were on the list. Zhaoqing Municipal Government Service Center was rated as the province's "Municipal Bencing Government Service Center". "Government Service Center", Zhaoqing City Government Service Center was rated as the province's "county (district) -level benchmark cultivation government service center".

Zhaoqing Municipal Government Service Center

This is the "small window" of government services, and it is also a "big people's livelihood" related to the masses.

It is reported that Zhaoqing City has closely focused on the deployment requirements of the State Council's "standardization, standardization, and facilitation" of government services, and adheres to the construction government service center as a key people's livelihood project for the public and interest enterprises to grasp the realization and upgrade the "hardware" through upgrading the "hardware". , Improve the "software", improve "service", vigorously improve the service efficiency and quality of the "people's livelihood window", effectively enhance the sense of gain and happiness of enterprises and the masses, and promote Zhaoqing to create a first -class business environment.

△ Municipal county bureau picture confession

"Software and Hardware" upgrade again, and the service service is more intimate

"It's too convenient to do things now. Not only are there old flowers mirrors, aids, and handwriting boards, but also the staff can help me before running. It is too intimate in less than half an hour." Grandma Li, citizen, said. Essence

In order to provide more comprehensive and more intimate services for the elderly groups, the Municipal Government Service Center focuses on problems such as inconvenience, dazzling, and ear back of the elderly, strictly in accordance with national standards, actively improve the aging and disabled supporting facilities, build a barrier -free ramp road , Upgrade barrier -free elevators and parking spaces to facilitate the convenient facilities of the elderly, set up barrier -free information service stations to allow the elderly to travel and do business "smoothly".

△ Municipal county bureau picture confession

At the same time, the establishment of the help office guidance team to provide people with disabled people, elderly people and other groups, and provide "green channels" services led by on -site helpers, sign language translations, lame translations, and mailing. Incorrect citizens provide "one -to -one" services on the door to create a "Quan Zhao Gang" service brand.

△ Municipal county bureau picture confession

Optimize the "soft environment" and introduce the "Management Specifications for the Matters of Zhaoqing Municipal Affairs Service Hall", "Zhaoqing Municipal Government Service Hall Star Service Selection System (Trial)", "The Chief Affairs System of Zhaoqing Municipal Government Service Center" ... The service center creates the "provincial benchmark" as an opportunity to further establish and improve the management system to achieve management and more standardized management.

"I am a party member, I promise ..." The Municipal Government Service Center jointly set up a party member demonstration post to carry out activities such as "I am a party member, I promise" and other activities to give full play to the role of 103 party members in the service zone. Work leads high -quality development of government services.

Government services are optimized, "run at most once" become the norm

Zhaoqing City focuses on creating a cutting -edge position for the masses to experience the efficiency of government reform, and takes the "benchmark hall" as an opportunity. Aiming at the blocking points, difficulties, and pain points of the masses of the enterprise, further deepen the process of processing, and effectively enhance the sense of gain, happiness, and security of the masses.

"Only enter one door." The 2630 matters of the 41 departments of the city and district levels are stationed in the municipal government service hall. The enterprise can handle the "big and small things" of daily production and life in the five major service areas, and achieve "only one door in one door, do it, do it. "All things."

"The" one window office "service is too convenient to save a lot of time and energy." Citizen Ms. Liu needs to handle multiple matters. She thought she had to run several departments and windows. Now she is directly completed in the "Administrative Examination and Approval Comprehensive Window" for ten minutes.

"Only in one window." In order to prevent the enterprise from repeating the number and queuing, and running at different windows, the municipal government service center vigorously promoted the service model of "comprehensive acceptance of front desk, back -end classification approval, unified window outlet" service model, and conduct in -depth standardization of government service matters for the second overall planning to achieve the realization of the standardization of government service matters to achieve the realization of the standardization of government service matters to achieve the realization of the second coordination of government service matters and achieve the realization There is no differential acceptance rate of 100%and a comprehensive window acceptance rate of 93%.

"Only once." Focus on the difficult points of blocking points such as companies in different places "," running in many places "," back running ", and implementing 656 theme services for 656" one thing at a time ", realizing 3625 government services in 18 cities" cross -provincial (city)) Open -through, promote the transformation of services from "physical integration" to "chemical integration", and provide a convenient and fast service experience for enterprises.

△ Municipal county bureau picture confession

At the same time, innovatively set up "personalized" windows such as international talents, high -level talents, "do not do things" window, "Tucao zone" and other "personalized" windows, and set up a complaint mediation room separately to provide more diversification for the masses Service service. Since 2021, the Municipal Government Service Center has handled more than 690,000 pieces, with an average monthly business volume of more than 50,000.

△ Municipal county bureau picture confession

The "one -stop" service company will improve again to create an integrated efficient service chain

From "looking for people" to "people to find enterprises", "government dishes" to "corporate food", from "respective approval" to "parallel approval" ...

"We provide a one -stop, full -chain agency service for enterprises, and achieved an average speed speed up of 47.5%of the time limit for approval and approval, shortening the implementation cycle of the industrial project for more than 4 months, and it has provided full -chain agency services for more than 830 companies. Very satisfied. "Said Zhongliu Village, a staff member of the one -stop service area of ​​the enterprise. △ Municipal county bureau picture confession

Starting from the needs of enterprises, the Zhaoqing Municipal Government Service Center set up a one -stop service zone -related service area, set up a one -stop service work class for industrial project approval and acceptance, in -depth implementation of industrial project approval and acceptance and acceptance office, promote the optimization and reconstruction of industrial project approval processes, build The "Quanzhao Office" service brand has comprehensively improved the level of service companies.

In addition, set up a "zero -distance solution service window for government and enterprises", and specially received more than 630 issues for consultation and accepting difficult problems on the spot. 100%settled on time to provide "mothers -style" services for enterprises.

△ Municipal county bureau picture confession

It is both honor and responsibility. Promote government services to a new level

The Zhaoqing Municipal Government Service Center has always adhered to the traditional service methods and wisdom in parallel, strengthened online and offline integration. 279 commonly used electronic certificates such as marriage certificate to reduce the cost of mass enterprises; expand the application scenarios of "Guangdong Province" and "Cantonese Code", and provide convenient experiences such as "one code into the hall", "scan code bright certificate" and "exemption of proofs" Essence

This selection can stand out, which is precisely the power of Zhaoqing to focus on the needs of the masses, carefully optimize the business environment, continuously improve the effectiveness of government service, and provide efficient confirmation of high -efficiency services for the masses.

△ Data diagram. Picture source South+

Persist in the at the beginning of the people and do a good job of service. Next, Zhaoqing Municipal Government Service Center will continue to strengthen digital empowerment, focus on the honor and spur of the "Bidding Government Service Center", focus on the concerns of enterprises, and actively plan the new stage of digital government reform and construction ideas and innovation measures, and make every effort Do a good job of optimizing the living room and business environment of the city, and write a new chapter in Zhaoqing government service.

Zhaoqing High -tech Zone Government Service Center

The Government Service Center of Zhaoqing High -tech Zone adheres to the needs of the masses and enterprises, strives to improve the service experience of the masses, and create a first -class service environment.

The center has 57 comprehensive service windows, and 26 districts and resident units have a total of 1,528 administrative approval and public service matters in the center. Chief representatives and approval personnel entered the background of the window in accordance with the principle of "two episodes and two in place".

△ Municipal county bureau picture confession

Environmental comfortable layout reasonable service intimate and warm heart

The center of the center's office is comfortable, the office items are standardized, and there are the most complete 24 -hour self -service area, smart government self -service area, enterprise start -up self -service area, consulting and guidance area, application tutoring area, resting waiting area, complaints, and complaints with the most complete equipment in the city The mediation room, mother and baby room and other functional areas have "citizen's home" self -service book, equipped with self -service coffee machines and automatic tea machines.

△ Municipal county bureau picture confession

Provide convenience facilities such as convenience service cabinets, material hand carts, wheelchairs, barrier -free elevators. Promote delay, wrong time, and on -site services. There are special windows and low service desks for "love service", providing hearing aids, old flower mirrors and other items and blind text service cards and sign language translation services to solve special groups. The problem of difficulty in doing things.

Precise service for innovation measures, convenient and efficient approval

Adhere to enterprises first, take the lead in establishing a "first -establishment and after -inspection" system in the city, and actively implement the "double -capacity and dual commitment" reform of enterprise investment projects. Since 2021, the "Shuanglong Double Promise" special window has handled a total of 63 "Shuanglong Double Promise" projects of 63 companies.

Policy services are "precise matching" and "exemption to enjoy", giving eligible companies and the masses to exempt from applying for and directly enjoy policy subsidy support funds. 18 million yuan.

△ Zhaoqing High -tech Zone "Demonstration and Enjoy" service platform. Tuyuan Zhaoqing High -tech released

At the same time, the promise system is fully implemented, and the joint audit and joint office is widely implemented. The approval time of government investment projects is reduced to within 80 working days. General social investment projects are reduced to 55 working days. Time control is within 45 working days.

Examination and approval reform and precise service move forward, set up the China -Ana City Government Service Office, becoming the city's first government service office in the industrial park, which is convenient for enterprises to handle government service approval for the nearest government service.

Changing the channels for evaluation and complaints, forcing the service to improve

The center establishes improvement of the "good bad review" mechanism of government services, implemented the data analysis of "good bad reviews" for special personnel, verified and handled the masses' complaint issues, and returned to the visit in time to achieve "there are losses and good things." At the same time, the evaluation results are linked to the performance of the stationed units and window personnel to effectively promote the continuous improvement of government service quality.

△ Zhaoqing High -tech Zone Administrative Service Center Government Service Hall. Photo by Lang Pengxiang

Laiyuan: Zhaoqing City Political Number (correspondent Zhao Lin) Zhaoqing government service

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