Grassroots governance 丨 The masses order order, I will pick up the order, the "grid" service zero distance

"Thank you Xiao Hao, don't worry about home isolation now." Mr. Li, who lives in Yumin Longcheng Garden, said very happy that it turned out that his demands were resolved in less than half an hour, and he received the needs of Mr. Li " The order "is Hao Zhenyu, a grid member of Yingze Street and the second community of the state road. This is already the third" order "he received this week.

At 1:44 am on August 15th, Hao Zhenyu received a call. Mr. Li, who had just returned from the United States, required community staff to "point -to -point" receipt to go home due to the requirements of the epidemic prevention and control and closed -loop management policy. I put on clothes and went straight to the West Gate B of the Yumin Longcheng Garden. After receiving the person, Hao Zhenyu first fired the clothes of the Mr. Li's family, filled out the notice of home isolation, led the residents to return home, and installed the door magnetic of the isolation monitoring. Don't forget to tell: "You take a good rest at home, call me and send WeChat if you need it."

The next day, Hao Zhenyu received the "order" of Mr. Li. He immediately coordinated the volunteers of party members to help purchases. After a while, Mr. Li received the edible oil, rice, fresh vegetables and natural gas cards from Hao Zhenyu. Mr. Li admired in the resident group: "The community service is too thoughtful and too intimate. After the call was less than 30 minutes, I got the home -toized life materials, and helped us to open the natural gas card and paid the fee. Thank you so much for the community. "

This is a microcosm of the mechanism that integrates the mechanism of "the masses ordering me, online and down and offline" into the grid work. And the second community of the state road to give full play to the party building leading the maximum joint efforts, focusing on the needs of people's livelihood, and the "grid+point order" working model of "mass order, grid faction, party members" in the community grid Effective service.

Only by touching social conditions and public opinion can we truly solve the worries for the people. In order to better understand the needs of the masses, community grid staff can listen to opinions through telephone inquiries, network contact, and on -site visits to collect all -channel requirements. According to the collected masses, in accordance with the principles of "immediately, immediately, and full -effort", they will send orders in the WeChat group as soon as possible, and party volunteers from the community "dual registered" to receive orders to provide "one -to -one" Convenience services.

Community grid staff Hou Jing said: "As long as the residents need, it is urgent; as long as it is required by the residents, we must try our best. The recognition of the residents is the biggest motivation for my work."

Since the second community of the state road has adopted the "grid+point order" working model, a total of 120 online masses have been accepted, more than 300 on -site services, more than 100 processed affairs, and enhanced the service improvement with "governing" into the "micro" service improvement. The temperature of the grass -roots governance has served zero distance for the people.

Correspondent: Zhang Ting

School Division: Zhao Yanzhu Lanjie

Trial nuclear: Yuan Yanfang

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