The more brighter the "golden signboard"

The more brighter the "golden signboard"

——The special joint rectification operation of the cultural tourism department of our city to carry out the tourism market order

Zhangjiajie in August, the scenery is picturesque, and tourists are like weaving. During the peak, the number of tourists in the Wulingyuan Scenic Area of ​​Zhangjiajie approached the 40,000 mark on the day of the visit to the park, and the tourism recovery showed a strong situation. Walking in various urban areas, large and small scenic spots, and coming on the face are full of smiles and enthusiastic services, and they hear tourists' praise for the environment and service of the scenic area.

Behind this scene is the city's cultural tourism, public security, market supervision, transportation and other departments, as well as the joint law enforcement of various districts and county governments, actively act, take the initiative, and go all out to invest in the results of multiple measures in the rectification operation. It is Zhangjiajie. Cultural tourism executives are on duty for 24 hours, interpreting responsibility with action and sweat, and vowing to wipe out the "golden signboard" and make the "golden signboard" brighter and determined.

"Please show your itinerary and show the tour guide's certificate." "Tourist friends, how do you evaluate this guide for this guide?" On August 24th, at the ticket station of the Zhangjiajie Forest Park, the high -temperature "baking" test, Wulingyuan District District, Wulingyuan District The members of the Cultural Market Comprehensive Administrative Law Enforcement Brigade were sweating and busy.

Check whether there are unlicensed business behaviors or unlicensed tour guides, investigate whether there are compulsory and disguised consumption, and check whether the audio and video system is turned on in the travel bus ... The 20,000 steps on WeChat steps are already the culture of Wulingyuan District The market comprehensive administrative law enforcement brigade staff is accustomed to the number of steps every day.

"Especially the key sections and areas, often repeatedly inspect 5 to 6 times a day." Hu Huajian, the captain of the Cultural Market Comprehensive Administrative Law Enforcement Brigade of Wulingyuan District, told reporters that from early morning to night The uniforms meticulously guarded the "li" and "face" of the scenic area.

Daily inspections are only a microcosm of law enforcement personnel. They also need to deal with daily tourists complaints and other work. There are many well -known natural scenic spots such as Tianzishan, Yuanjiajie, Huangshi Village, Jinbi Creek, and Shili Gallery in the Wulingyuan tourist area. There are many tourists, and the work is tedious and complicated, but even in the face of these "problems", it is not a problem. Occasionally, in the process of law enforcement, the emotions of travel agencies and tourists will also encounter the emotional excitement, and they will not even cooperate with it. Nevertheless, they always smile and explain laws and regulations for travel agencies again and again. Disputes between tourists and travel agencies, fairly and selflessly investing in each complaint, and fully escorted the tourism order of the scenic spot.

This year, the Wulingyuan District Cultural Market Comprehensive Administrative Law Enforcement Brigade has continued to carry out special activities such as "serving the three excellence of the whole region tourism", "serving tourists three must" and "peacefulness in Zhangjiajie". , A total of more than 2,300 tourist consultation telephones, dealing with more than 348 effective tourism disputes, recovering more than 3.24 million yuan in economic losses for tourists, increasing their blows to violations of laws and regulations. Yuan, 100 % of the satisfaction rate.

"Zhangjiajie is the family and foundation of Zhangjiajie due to the tourism city and tourism city. The long grasp of the results and effectively promoted the special rectification activities to achieve practical results! "At the special rectification promotion meeting of the 2022 tourism market in 2022, the vice mayor Wang Tao's words were loud.

This is a special operation of high -standard, high requirements, and high efficiency, and it is clear that the joint rectification operation of the tourism market will be carried out throughout the city from late August to late October. This activity will focus on rectification and punching strikes, strictly investigate and deal with underworld black guidance, forced and disguised consumption, "unreasonable low -cost tour" and other outstanding issues. In fact, since this year, the city has carried out a series of special rectifications such as iron -fist governance, summer and autumn tourism market order, and "unreasonable low -cost tourism". The rectification and rectification of the "storm and rain" has achieved phased results, and promoted the fundamental improvement of the tourism market order in our city.

"In recent times, with the rise of summer tourism, we focus on centralized rectification of issues such as chasing guests and rising complaints, chaos on the tourism market, keeping high pressure at all times, and zero tolerance for illegal crimes involving travel." Li Yan, the captain of the Cultural Market Comprehensive Administrative Law Enforcement Brigade, said that recently the 12 stores and municipal departments of Yongding District have been seized to conduct a centralized interview with the heads of the store department and travel agency. The department confirms that it can be unblocked after stamping. Three of the two -time seal -off store department ordered travel agencies to recover their business licenses and canceled them by market regulatory authorities.

Since 2022, the Yongding District Cultural Market Comprehensive Administrative Law Enforcement Brigade has received 538 reports from various complaints, of which 529 were assigned to the 12345 mayor hotline, 10 complaints on Hunan Provincial Letters and Visiting Information System Platform, 4 complaints for Douyin Platform. At present 517 pieces have been well received by tourists.

The chaos is gone, the service is excellent, the reputation is good, the popularity of tourism is even more prosperous ... Through a series of "combination boxing" measures, the special rectification work of the city's tourism market has achieved preliminary results. As of now, the city has made full use of the "1+4+N" tourism market supervision joint law enforcement mechanism. , 1011 have been settled, with a settlement rate of 96.2 %.

"At present, the opening of the first Hunan Tourism Development Conference is imminent. Standardize law enforcement, continue to promote the "Iron Wing Governance" tourism market order special rectification ', standardize the marketing market, solidly promote the management of cultural tourism market, continuously enhance the self -discipline consciousness of the tourism industry, and make the Zhangjiajie cultural tourism market environment experience better Make the image of the tourist city more beautiful. "Hou Chunyan, the captain of the city's cultural market comprehensive administrative law enforcement detachment.

Create a beautiful environment for tourists and citizens, and will never stop. At 21 o'clock at night, after simply farewell to reporters, Hou Chunyan and his party's cultural tourism law enforcement officer went to the next checkpoint again ...

Text 丨 Reporter Tang Qing

Edit 丨 Luo Hongyan

Duty head teacher 丨 Duan Xiaohui

Final Appeal 丨 He Shaoqun

Produced 丨 Zhangjiajie

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