The "robot" chef can also appear in the foreign appearance!Medical, living, parking ... personally experience the digital life of Shanghai people

Face recognition digital levels, automatic generating health files, one -click car at the entrance of the community, and the community cafeteria brushing face for meals ... Shanghai promoted the construction of several digital transformation benchmarks, whether it is smart breakfast, smart hotel, smart pension, or one -click called car. , Convenient to seek medical treatment, smart fitness, Shanghai's digital life pictures are becoming more and more abundant.

At present, Shanghai is holding the urban digital transformation experience week, summarizing the effectiveness and experience of Shanghai in digital transformation, further activating the deep integration of digital potential and promoting the three major fields of "economy, life, and governance". The keywords of the experience week are "co -construction and sharing", adhere to the development idea of ​​"city is home, enterprise is the main body, and citizens are masters." So what exactly is the citizen's "digital gain"?

In the past few days, the reporter has penetrated the hospital, hotel, restaurant, parking lot, subway station and other places to experience the temperature of "digital Shanghai" from all details of life, and also feel the full expectations of citizens' digital life.

Meal

Experience scene: Hongqiao Community "AI Canteen"

Clean and hygienic, convenient payment, occasionally "precise"

When the digital life scene enters the catering, what new scenarios will there be? In Shanghai Hongqiao Community, a "AI cafeteria" was opened. The two chefs in the store were "robots". When the diners choose the favorite dishes, as long as the dishes are placed on the settlement table, they can automatically identify the dishes and prices, and calculate the total price that needs to be paid.

The morning on August 25 was close to 11 o'clock, and the reporter saw at the door of the restaurant that there were already two elderly people in line at the door. Zhang Grandma told reporters that she was a frequent visitor here and lived nearby. When her children were not eating at home, they would come here to make two or three dishes home to eat. "The dishes here are clean and hygienic, there are many types of dishes, and the taste is okay. The key prices are very affordable." Zhang Grando said that it is not complicated to the elderly to use.

Diners are picking dishes

At 11 am, from the afternoon, the reporter scanned the place code at the door to check the staff, and they could get a blue large dining plate to the dish area for selection. , Special dishes are 12 yuan, rice is 2.5 yuan. I can tell the staff of Shengcai, who will put the big dining plate in the hands of the diners after being put on the small plate. After all selected, the reporter put the large dining plate on the settlement table. The screen directly displayed "9 yuan of fried pork chops, 4.5 yuan in hot and sour sea bands, 2.5 yuan for rice, totaling 3 disks, totaling 16 yuan". The payment method is also very diverse. You can pay or pay cash.

Automatically calculate the total payment price during the settlement

Zhang Yunxiao, the regional manager of the AI ​​cafeteria in Hongqiao Community, told reporters that the AI ​​cafeteria can solve the problem of high cost of employment in the catering industry. It can also analyze the data of customers who came to eat food in the past. It is convenient for the store to adjust the dishes in time. The biggest advantage of robots is clean and accurate, because the program is set, the heat can basically master well. Now the stir -fried robot in the store will make more than a thousand dishes.

The AI ​​cafeteria experience is very convenient, and the taste is not different from the chef. However, the reporter found in an interview that because the staff had robots, they also occasionally appeared "card shell". For example, when a customer had a noodle, a robot that could have been able to produce a bowl of noodles in 2 minutes did not put the noodles in a bowl. After investigating the reason one by one, Zhang Yunxiao finally found that the basket of noodles was crooked, causing the robot to identify and report an error. After putting the basket right, a bowl of noodles were cooked quickly. Zhang Yunxiao lamented: "The biggest advantage of robots is accurate, but sometimes the biggest disadvantage is also accurate."

The chef "Robot" is coming forward

Recycle

Experience scene: small program selling old book recycling machine "eat" waste newspapers

I came to the door with one click, sold withdrawal, and I look forward to the width of the recovery surface

Near the school, sorting out the bookcase, and found that there are too many old books, what should I do? As long as you search for "Grab Fish" small programs on your mobile phone, you can sell books. Scan the "ISBN barcode" behind each book, whether this book can be recovered and recovered on the mobile phone, and the recovery price can be called courier over 40 yuan. The reporter chose 6 books and got one order. Early the next morning, the courier came to the door for free at the agreed time. After the merchant reviewed the review, there would be books to get the book.

Use the "Grabbing Fish" applet to sell books

Search online, similar APPs also include flying ants and picking up recycling. They all have corresponding requirements for the types, quality, quality, and whether they have ISBN code, etc., and they also provide free door -to -door collection services. After recycling, they can obtain cash, physical, environmentally friendly points, etc. After recycling.

Not all old books can be given to these apps, magazines, textbooks, teaching aids, newspapers, etc. cannot be recovered through these platforms. However, the recycling machine throughout the streets can also solve the problem. The reporter sorted out a pack of old textbooks and newspapers, searching for the "love recycling" applet through mobile phones, and found that 8 machines were displayed "votted" within 300 meters in diameter, less than 100 meters recently. Come to the machine with the old book, scan the QR code or enter the mobile phone number, the door will open it. After throwing the waste products, the weight and amount on the screen will be jumped out of the screen -at a recovery price of 0.8 yuan/kg, 6kg waste paper on the screen, 6kg waste paper paper After changing 4.8 yuan, you can get withdrawal over 20 yuan. Except for paper, metals, plastics, fabrics, etc. can be changed through this machine. At present, there are about 2500 "Love Classification · Love Recycling" machines in Shanghai, which are distributed in Yangpu, Baoshan and other areas. Children can also easily deliver

So, what is the method of "environmental protectionist" eliminated by the old furniture and old appliances eliminated at home? On the APP such as "Qingshan Recycling" and "Flying Ant", there are entrance to furniture recycling, and it is also subdivided into small categories such as tables and chairs, mattresses, sofas, fitness equipment. After the user chooses "materials, disassembly, length, width and height, floor", etc., they will automatically jump out of their own fees, and someone will come to recycle after the appointment time. For old appliances, you can give up the recovery valuation according to the brand, the annual period, volume, appearance, etc., and then upload it, and finally make an appointment to come to the door.

Old furniture can be recycled on Qingshan recycling

"The waste items at home can basically find a place through various APPs or recyclables. Sitting at home can be processed, suitable for me like me." In this regard, Miss Wang, who often uses these applets, often uses these applets. It means that his life is inseparable from "wisdom recovery". However, she also believes that there are aspects that can continue to improve in digital recycling trading. "For example, after scanning with more fish, about two -thirds of the old books show" too much inventory 'or "not receiving", it can only be used as a waste paper into a recycling machine, it is a pity. Another example is why the recycler machine why the recycler machine is why the recycler machine why the recycling machine is why the recycling machine is why the recycling machine why the recycling machine why the recycling machine why the recycling machine why the recycling machine is why the recycling machine why the recycling machine why the recycling machine? It takes 20 yuan to get withdrawal, why is there still a total weight limit every week? If these thresholds are canceled, it is more convenient. "

There are many small programs on the Internet that can recover various waste items

Travel

Experience scene: Metro Line 4, Bus 138

"One code pass" is gradually covered, and I look forward to the "one yard" docking of the subway bus

At 19:00 on August 25, the reporter came to Zhongtan Road Station of Metro Line 4 to open the QR code on the Metro Metropolitan APP to show the staff, and then passed the station unimpeded. The reporter learned that starting from May 30 this year, the Shanghai Metro has gradually covered the "one -code pass" function. Just use the latest version of "Metro Metropolis" APP to display the "nucleic acid detection"+"health code" state in one screen. After passing the code, you can directly scan the code into the station. You do not need to switch the app, nor the "place code" in the station, which greatly saves the station time.

However, among the passengers, there are not a few passengers who do not know the "one -yard pass" function, especially for elderly passengers and passengers from other provinces and cities. A passenger from Wuhu, Anhui told reporters that many cities can use Alipay to scan the code into the subway station, but Shanghai needs to download the "exclusive" Metro Metropolitan APP. Under the guidance of other passengers, downloaded the app into the station. " An elderly passenger, Grandma Li, is still using the "old method" to scan the site code of the site, and then swipe the traffic card into the station. Grandma Li said that she was old, and her mobile phone was unfamiliar. Her daughter taught it for a long time before learning how to scan the yard. This "one -code pass" function has not been heard.

Metro Metropolitan APP "one code pass"

After leaving the station from Changping Road Metro, the reporter came to Yuyao Road Station, Changde Road, 76. The reporter opened the Shanghai Bus APP to check the time information of the next bus. The app shows that the next class needs to wait for 32 minutes. After waiting for 6 minutes, bus 76 has entered the site. Later, the reporter checked bus 138 at the same site. The app shows that the next bus takes 10 minutes. After 9 minutes, the station 138 entered the station. Obviously, the time information on the Shanghai Bus APP is sometimes inaccurate.

On bus 138 at 20:17 pm, passengers were almost full of carriage. Some passengers on the bus swipe the pass card, some open the payment QR code to scan the code, and continue to scan the bus code after the payment is completed. Under the normal management of the epidemic prevention and control, the elderly passengers are also accustomed to scanning operations. Within half an hour on the reporter took the 138 Road, no passengers were difficult to scan the code.

Elderly passengers get on the car to swipe the traffic card and scan the code

As the two major main body of urban public travel, subway and bus are closely related to the lives of ordinary people. However, taking these two transportation tools to open Metro Metropolitan, with the application and Shanghai Public Transit Code, etc., there are many inconveniences in the experience. Some passengers have called for whether the relevant departments can achieve the "one -yard" of comprehensive transportation services, so that the results of the digital transformation of the city will benefit every citizen.

Seek medical treatment

Experience scene: Ruijin Hospital

Payment for registration is convenient and smooth, and it is difficult to adapt to the elderly.

What is the acceptance of citizens after the digital upgrade of medical services? What is the experience? What other expectations? On the afternoon of August 26, the reporter walked into Ruijin Hospital to experience "a mobile phone to see the clinic". Entering the outpatient hall of the hospital, Yi Labao, which was printed with "mobile phone diagnosis tutorial", was placed in a prominent position -open the WeChat public account of "Shanghai Ruijin Hospital", select "offline medical care", follow the page prompts, authorize to authorize, authorize After the mobile phone number, the binding of the electronic medical insurance, and the addition of the consultant's information, the reporter hung up the Chinese medicine massage department on the same day and opened the shoulder and neck rescue plan. The entire process cost less than 3 minutes. For the "Internet Aboriginal", it is really convenient to learn and operate easy to learn and operate. What's more worthy of praise is that after a comfortable massage massage, the reporter directly completed the payment and payment in the outpatient room by scanning the electronic medical insurance code, eliminating the trouble of running up and down floors. After seeing the consultation, the electronic medical record has also been synchronized on the mobile phone, and it really achieved "only one mobile phone can see the doctor smoothly."

Ruijin Hospital mobile phone online service operation description

However, some elderly people have not fully adapted to digital upgrades, and there are some helpless hands next to the self -service registered machine. Aunt Xu, 75, has a high blood pressure. He comes to the hospital with common medicine. On weekdays, my son helped to match. This time, Aunt Xu stood in front of a self -service registered machine and was a little stubborn: there are many sub -categories in a high blood pressure department. Which one should I hang? Volunteers on the side hurried forward to help. After the number was registered, Aunt Xu was still a little bit embarrassed to hold a small number of tickets. He pulled the reporter and asked: "I don't see the words above, you can help me see, how many floors I want to go to?"

Ruijin Hospital Outpatient Clinic self -service terminal

In order to help citizens familiarize with digital medical services, Ruijin Hospital has made many preparations:

Equipped with volunteer handle assistance teaching next to the self -service registered machine;

Establish a green channel for the elderly in the outpatient hall to answer the questions of the elderly;

The "Digital and Convenient Medical Experience Center" was also opened, and a special person was arranged to explain the use process of Internet hospitals.

Green channel for the elderly

In the "Digital and Convenient Medical Experience Center", the staff explained the use process of Internet hospitals for patients

The reporter observed that although many elderly people's actions were slightly slower, they were happy to learn. "Doctor, where should I see this electronic report?" Hou Jin (a pseudonym) with a silver -haired Hou Jin (a pseudonym) took his mobile phone to consult the desk for help. Hou Jin said: "In the past, I would commit crimes when I saw the machine, but if I did not make an appointment in advance, the waiting time would be much longer." In order to save time and to prevent him from being disconnected from the times, Hou Jin studied online appointment registration and familiar with familiarity with. In the future, I gradually discovered that the benefits of Internet hospitals are quite a lot.

Shop

Experience scene: Hanting Hotel, Laoshan Road

Laundry and sending one -click order, economic hotel digital upgrade

Check in, smart room service ... On Laoshan Road, Pudong New District, a new Hanting Hotel is installed with a new intelligent service system to create a more intimate check -in experience for the occupants. This has also become one of the representatives of the number of wisdom upgrades in Shanghai.

Entering the hotel lobby, the open and free social space makes people shine. The front desk of the hotel has been upgraded to two partition self -service counters for the residents for their own check -in procedures. "Please place the resident ID card ..." Before the self -service counter, a resident placed the ID card in the designated area of ​​the "Hua Shopkeeper" and performed face recognition certification ... In just 5 seconds, he went from the exit from the exit. Card get the room card.

The hotel's front desk is upgraded to a self -service counter

When the door is opened, the chandelier and television in the room should start. "Hello Hua Hua, help me turn on the lights", "Hello Hua Hua, open the curtains" "Hello Hua Hua, air -conditioned 25 degrees" ... In the guest room, the passengers can communicate through the voice and room intelligent system to enjoy the convenience Digital wisdom service.

During the check -in, the service of the traveler's laundry and delivery can be selected through the mobile app, one -click to place an order, and respond within 15 minutes. The reporter saw that the hotel had two washing machines for free to use it. In the guest room, residents can query the working status of the washing machine, and they can remotely query the service status of laundry, drying and other services through mobile phones.

One -click response of the intelligent service of the guest room

Guest room intelligent voice interaction system

For a period of time, economics hotels are not the first choice for business travelers. The reporter's interview found that epidemic prevention has entered normalization. Some high -star city hotels have a high operating cost, low occupancy rate, and significant slowdown in the upgrade of the digital intelligence. And some economically hotels "take a good head" to introduce a new number of wisdom systems, creating a new "small and beautiful" accommodation new space, attracting a large number of business travelers.

New payment

Experience scene: Nanjing West Road Metro Station, Xingye Taikoo Hui Shopping Mall

The scene has gradually expanded, and more and more people have begun to use digital RMB

From the consumption of the supermarket convenience store to the subway payment to the distribution of talent subsidies, the application scenarios of digital RMB in Shanghai have gradually expanded since the pilot.

"Recently, I heard that the digital RMB has a discount on the subway, and I downloaded a digital RMB APP, which is quite convenient to use." In Nanjing West Road Metro Station, Mr. Huo, a passenger, told reporters. On July 15 this year, Bank of Communications and the Shentong Metro Group announced that from now on, Shanghai citizens will use the latest version of Metro Metropolitan APP to take subway or magnetic suspension in Shanghai. After downloading the digital RMB and Shanghai Metro Metro Metropolitan Metropolitan APP, they found that they only needed to open Metro Metropolitan Metropolitan Pass for Wallets, and select the default payment method to pay the currency wallet in the Metro Metropolitan APP. You can swipe the code into the station and pay it with digital RMB.

When the Nanjing West Road Station of Line 13 came to Watsons in the two floors of the underground floor of the Xingye Taikoo Mall, the reporter saw the publicity sign of the digital RMB payment on the stage at a glance. "We are also paid by the recently launched digital RMB. The process is very simple. Just like WeChat and Alipay payments, the next app is just charging money." The cashier explained patiently to the consumers who came to pay. The reporter also learned that starting in early June this year, all 159 stores in Shanghai in Shanghai have launched digital RMB payment functions.

Digital RMB signs are placed on the cashier in Watsons

However, it is a bit regrettable that although it is time to go online, it is still very few consumers who use digital RMB settlement according to the staff. "Many people are curious to ask, if you need to expand your use, you still need to match some discount activities."

Digitalization of life accelerates acceleration

Credit medical treatment, "Sui Shenxing" and "one yard tour" are about to start

The reporter learned from the Municipal Economic and Information Commission that Shanghai is stepping up the "three -year action plan for digital transformation of life". New progress has been made in medical treatment, education, travel, and cultural tourism.

At present, the work plan of convenient medical treatment 2.0 has been caused, and the Yangtze River Delta Credit Medical Project is officially launched; the construction of digital base construction of the three education digital transformation experimental zones of Baoshan, Xuhui, and Changning; The toll road parking lot, 2742 large -scale operating parking lots (libraries), Shanghai Suixingxing Smart Transportation Technology Co., Ltd. completed the establishment, the development of the "Sui Shenxing" App 1.0 version was completed, and it will be officially released in the near future. The city's ground buses and ferry are comprehensive applications, as well as pilot applications on some rail transit lines.

Shanghai will promote the construction of a "one -code tour" service system supported by Wenjin code technology, start the "Red Road" platform 2.0 upgrade construction, promote the construction of "Digital Hotel 2.0" and the "Digital Scenic Area" construction; The integrated large -scale digital business district scenario is integrated, and the construction of breakfast outlets monitoring and management platform (breakfast map) will be promoted; it will also develop the online payment function of special maintenance funds for online commodity housing, research and formulate direct management of public housing rents and housing management group management after -sales real estate For the online payment technology solution, the new residential communities have all realized the construction of residential supporting facilities such as broadband data transmission information ports.

Shanghai will also launch the "Elderly Intelligent Technology Application Action" to formulate "one -click communication for the old" and "nursing home+Internet hospital" key scenarios to promote the application plan.

The era of "no one" needs more humanity

Digital technologies are integrated into social exchanges and daily life, and there are more and more scenes of "unmanned". How to make the whole people enjoy digital life? Let consumers enjoy the intelligent service full of "humanity" is an important part of the urban digital transformation process.

Through the experience reports of reporters, we found that various intelligent and unmanned devices are increasing into the lives of citizens. But sometimes "unmanned" cannot solve all problems. The machine recognition is inaccurate and the coverage is not wide enough. Various "code" is repeatedly applied ... These problems have put forward higher requirements for our urban management.

As the epidemic prevention and control enters the normalization, the use of digital and informatization methods to help the prevention and control of the epidemic has become more and more normal. Seeing a doctor should make an appointment online, enter and exit public places in advance, to present a health code ... This is a major challenge for most elderly people who are not familiar with smartphones. In the era of "unmanned", we have to pay more attention to the specific needs of the elderly, and let the elderly feel the convenience and warmth of the digital cities.

In terms of digital transformation of life, Shanghai's plan is progressive and gradually deepened. From the digital transformation of hardware such as the transformation of the community infrastructure, to the more attention to the guidance of people and the care of the family, it is the common people and the common love of the family. Digital scenarios participating in everyone. The real "digitalization" is a means rather than purpose, a service full of "humanity", not the technical control of cold ice. Only by making good use of digitalization, improving efficiency in the subtleties, and working in accurate service can we truly win the support of citizens. Only by allowing more people to use and like to use various digital applications can our digital scenarios really be implemented, which can generate huge economic value and improve the level of urban services.

Gold Coast Studio

Author | Ye Wei Qiu Ying Qiong Jin Ye Ren Tianbao Lu Jiahui

Yang Yuhong Yang Shuo

Graphics | Qiu Yingqiong Jin Ye Ren Tianbao Lu Jiahui

Screenshot of Yang Yuhong Yang Shuo APP

Editor | Lu Jiahui

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