It's easy to pay for payment!Some apps are still automatic renewal and deduction in advance

Recently, Li Dan (pseudonym), who lives in Tongzhou, Beijing, told reporters that his WeChat account was inexplicably deducted by 90 yuan. After a record of the record, he found that he bought medical insurance on an insurance company app. It turned out that Li Dan was misled by the app. He saw an insurance that was 0 yuan in the first month and the highest guarantee of millions of dollars. He bought it without careful thought. Because the WeChat is not paid with secret payment, it was directly deducted in the second month.

In this regard, the reporter's investigation found that some APPs still have problems such as automatic renewal, advance deduction, and difficulty in refunding.

Free trial "Fun" you

Xi'an citizen Xiaogao has recently seen a free experience for 3 days after seeing registration on a video app. It is very happy. After 3 days of trial, the platform informed that only 6 yuan could get 15 days of members, and Xiao Gao immediately handled it. However, on the afternoon of the 15th day of 15 days, the platform was deducted from a small WeChat account of 25 yuan from a small WeChat account. Xiao Gao believes that the automatic renewal and the behavior of early deductions violate their rights and are currently in defending their rights.

The reporter noticed that most apps set a variety of long bag options when consumers purchase membership services, such as one month, one quarter, and one year. At the same time, automatic renewal options are generally set up. Some APPs start to guide consumers for free bait, and then automatically deduct them.

Subsulation is easy to cancel

After the automatic renewal is "upper", consumers do not want to use a certain application, it is not easy to withdraw. Li Dan told reporters that the process of cancellation process is more complicated. This is in stark contrast to the one -click payment at the time of opening.

In order to better replace your avatars and nicknames on a social app, Ma Xiangjin, who was studying in Beijing universities, spent 28 yuan for a month of membership service last year. "Complex withdrawal operations, to relieve various binding, you need to turn off the secret payment options on the corresponding page of Alipay and WeChat, fill in the reasons for the withdrawal, but also the platform for review. Ma Xiangjin said that the platform first claimed that after half a year of members, the price was discounted to 22 yuan per month, but it did not get a discount.

Some apps are hiding the withdrawal method in the inconspicuous position, making it difficult for consumers to find or see clearly. The reporter opened the "Continuous Monthly Monthly Service Terms" at the bottom of the VIP member ordering page of an office app. He saw a dense small character, and the page could not magnify the font.

Difficult to withdraw, refund is not easy. On the Black Cat Complaint Platform, the reporter saw many consumers who asked the platform to refund the complaint. "The monthly subscription fee is only a dozen to tens of yuan. There is no energy or patience to defend rights to refund the rights, and the customer service will also hit Tai Chi. In the end, there is no following." Hu Guibing told reporters.

To increase rectification efforts

Chen Zhongyun, a professor at the University of Political Science and Law, said that according to relevant laws and regulations, the automatic renewal requires the platform to clearly indicate the platform for consumers to choose from. Directly renewed the automatic renewal, and in the relevant instructions, it was trying to prevent consumers from knowing it, infringing the legitimate rights and interests of consumers.

Tian Zhishan, a lawyer of Beijing Jingshi Law Firm, believes that forcibly requires users to agree to automatic renewal and other practices, violate the principle of integrity of market transactions, and suspected the right to informed consumers and the right to trade fair trading. The complex copy procedure limits consumers' autonomous choice.

In response to the chaos of some APPs, Tian Zhishan said that market supervision and other departments should effectively strengthen supervision, increase the rectification of illegal platforms, and strengthen supervision of mobile software application stores and APP platform operations. "It is necessary to seriously investigate and deal with the acts that violate the response laws and regulations, and it can impose a heavy penalty on the harsh platform. At the same time, a typical case is regularly announced to the society to play a warning effect."

Tian Zhishan also reminded consumers that we should strengthen awareness of prevention. When downloading and using the APP, you need to pay attention to whether the software itself is charged, how to renew, and carefully choose "subscription", especially to open the "automatic deduction" business carefully. Once the legitimate rights and interests are violated, consumers should dare to complain, report, and even protect their rights to market supervision, consumer associations and other complaints, and even legal means.

The reporter learned that at present, the market regulatory authorities have interviewed some online platform companies, and in the future, they will strengthen the rectification of automatic renewal and related chaos of various APPs.

Source: Workers Daily

Responsible editor: Fang Shujing Su Haojun Chen Zhaoyue

Edit: Ma Jianwen

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