Optimize the quality of service, promote the construction of "Harmony Castle Red Property" in Jining City

Reporter Meng Jie Wanghuang Photography Reporter Dai Wei

On August 19, the Shandong Provincial Department of Housing and Urban -Rural Development and Qilu Evening News, Qilu, launched the fourth stop of the “Qilu Red Property” construction survey of the “Qilu Red Property” construction survey. Relevant leaders of the Shandong Provincial Department of Housing and Urban -Rural Development participated in the survey. In Rencheng District, Jining City, the investigators and his party entered the Red Property Management Service Center, Beimen Community, Water View Flower Court, Kangqiao Huazhu and other places. In recent years, the urban area has continuously deepened party building and leads the construction of "red property", further optimizes the quality of property services, and strives to build a brand of "harmonious city and red properties", which has improved the level of party building to lead the level of urban grassroots governance.

Property supervision big data platform enabled

Two months of real estate complaints fell by 20 %

On the morning of the 19th, at the Red Property Management Service Center in Rencheng District, Jining City, the staff showed the city's property supervision big data platform. On the platform, information such as streets, communities, and property companies is clearly visible. The complaint data of the street and the establishment of the industry committee can also be queried. In the column of "Minsheng Hotline Works", information such as the source, service type, processing status, and delivery time of the work order can be queried in real time.

"This platform is interconnected with the four platforms of the livelihood hotline, Jining Property, Rencheng Property Cloud, and Jining Property Enterprise Credit Enterprise." Chen Yujing, the second director of the Urban Housing and Urban -Rural Development Bureau of Jining City, introduced With the regulatory platform, the content of the owner's complaint can be detailed. The cases of the owner's complaints are from enterprise disposal, street community supervision, and problem disposal.同时，通过线上投诉数据、三会三公开、项目经理接待日、入户大走访等日常活动线上监管，结合线下“四员”工作队伍督导检查、下达整改通知、企业实施整改，形成Online and offline regulatory work closed loop.

Chen Yujing introduced that the platform can also upload video surveillance directly to the key parts of the property company to the property regulatory center. In the first time, check it out remotely, and the first part of the owner, the customer service of the property company, the personnel of the property service center are pulled into the video conference to achieve the line. The mediation has greatly improved the efficiency of service owners.

"In the two months of the platform, our property complaint rate has dropped by 20 %." Chen Yujing said that through the relevant data such as complaints and repairs feedback on the platform, we can grasp the demands of residential property in a community in a certain street and a community in a certain street, supervise and urge and promote it in time Solve problems, resolve contradictions, and serve residents.

Strengthen multi -department linkage

Solve the problem of property management

"Tolerant of tolerance is to leave the United States, shaking hands and deep friendship." Chen Yujing introduced that in order to resolve the disputes between property contradictions in a timely manner, the urban district -level organizations have organized development and reform, housing construction, market supervision, comprehensive law enforcement, emergency, public security, fire protection, civil affairs and other relevant departments. The difficulties of property management and the lack of policy, including the difficulty of parking in some people in the old communities, the problem of rainfall flow in the community, and the problem of poor municipal management network during the flood season. Since 2020, there are more than 4,000 new parking spaces, and nearly 10,000 new energy vehicles are installed. The streets hold a joint meeting at least once a month, focusing on solving the problem of people's livelihood issues that the masses in the jurisdictions, such as the transformation of infrastructure in the old community, and the problem of property management coverage.

Under the guidance of superiors, through vigorous publicity, joint law enforcement, credit evaluation and other means, a number of property expenses arrears, power outage, and access control card restrictions were solved. Joint market supervision, development and reform and other departments, implement the "three open" system, and specialize in the prominent problems in the management of public income income and expenditure management. Relevant departments such as joint public security, fire protection, market supervision, emergency response, etc., implement work safety, issued the "Notice on Promoting the Installation of Electric Vehicles for Banning into the Elevator System", build electric vehicle bicycle charging facilities, and effectively solve the chaos and chaos. Fire Safety. The work pattern of "departmental linkage and together" was formed.

Regarding the difficult problems of property management at the street level, the district -level property authorities actively rely on, actively coordinate, and solve the problem. Xianying Street Haineng International Garden Community Property has not withdrawn for many years. It was solved by communication and persuasion, and received the Gengqi Banner from the Industry Committee; , Get unanimous praise from the masses. After hard work to effectively solve the difficulties and more than a hundred pieces of property management, the return satisfaction rate reached 100%.

Explore the "reception day" of property managers

Solve more than 20,000 properties

In the Water View Huayuan Community, Jiyang Street, Rencheng District, Jining City, the property project manager visits residents every month on time and changes to "sitting on the door" to "active asking". In addition, through the property manager reception day, the property manager is on time on time Listen to the demands of the masses. At the same time, the "knocking on the door" for two consecutive years has been solved by the problems that the masses cannot solve for many years.

In August 2019, Rencheng District, Jining City, began to explore and implement the "reception day" activity in the entire district. In early 2020, it was further standardized. In May 2021, the "Jining City Management Measures" was written and promoted in the city. According to statistics, more than 3,000 activities in each community carried out this activity, effectively solved the masses' more than 20,000 property problems, actively coordinated more than 10,000 non -property management problems, and the masses were satisfied and recognized.

At the same time, in April 2021, the entire district began to fully carry out large -scale visiting activities of property managers, effectively solved the demands of some people's property, harmonized the relationship between property services and owners, improved the quality of property services, and the speed of property problems in the region solved the speed of solving the speed of resolution of property problems in the region. Significantly improved. Good rewards, quit if it is not good

Three assessments strengthen the quality improvement of service quality

In the city of Jiyang District, there is a complete set of "Property Management Work Evaluation Measures". According to the assessment method, the streets organize the unannounced visits of the cadres and the masses of the street, and the first two -third -third prize is awarded each quarter, and the top three property companies will be rewarded by 10,000, 5,000, and 3,000 yuan. The subsequent property company implemented the exit mechanism to force the quality of service.

According to Chen Yujing, there are their own "assessment and implementation methods" in various streets in the city. "Organize the community every month to evaluate the property enterprises in the jurisdiction. Get a lot of improvement.

In addition, the Organization Department and District Housing and Construction Bureau of Rencheng District Party Committee and District Housing and Urban -housing were evaluated on the streets each quarter in accordance with the "Measures for the Evaluation of the Comprehensive Performance Evaluation of the District in the Region". Based on, further compact responsibilities and mobilize the enthusiasm of street work. In accordance with the "Administrative Measures for Credit and Information Management of Property Service Enterprises in Jining City", district competent departments, street office (township people's government), community resident committee (community environment and property management committee) in accordance with their respective duties The collection, push, scores, etc. of the service projects are generated and used immediately by the property credit system to form an incentive for enterprises to explore the system and exit mechanism of the red and black list of property companies.

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