Tisa taxi Sanhua helped citizens to call for a taxi experience innovation and upgrade: helping to call passengers 16.425 million to send their destinations

On August 26, the 2022 road transportation industry supply and demand exhibition conference held by the China Road Transportation Association officially opened. As a representative of the mobile travel platform, the latest results of the digital transformation and upgrading of Tashi Travel with taxi. After more than three years of in -depth and pragmatic exploration practice, in the road of empowering the digital transformation and upgrading of traditional taxis, Taka Travel is entering a new realm, and it is creating more and more innovative value for the taxi industry.

嘀嗒出行在会上宣布，出租车三化工程（数字智能化、网约化、线上线下一体化）签约城市总数已增至36城，其中过去四个月中再添11城，覆盖华北、 East China, Southwest and other areas. At the same time, the three cities have been accelerated by the three cities that have landed on the ground.

With the increase in operating cities in Sanhua, the use of taxi wisdom code has accelerated. As of now, the total number of taxes scanning the taxi code has reached 341 million times. Before getting on the car, the taxi of the taxi of the taxi has cumulatively helped more than 36.5 million people to summon passengers to find nearby empty cars, which greatly enhances the experience of the roadside and other cars.

With the continuous improvement of the digital management of taxi services, the overall service appearance of the taxi driver has continued to optimize. In Xi'an, the number of four -star and five -star taxi drivers continues to increase. Based on the evaluation of the taxi small program of taxi, the total satisfaction of taxi drivers in Sanhua Demonstration City has increased to 99.1%. Especially in terms of service attitude, civilized terms such as "hello", "goodbye", "reminding carrying belongings", and "active driving routes" have basically been standard.

In addition, in terms of digital management and service management of enterprises, a series of innovation breakthroughs have been obtained. The taxi service training video has been launched in some cities. The driver is watching at any time through the driver's APP, and the manager can view the driver's learning progress through the Qiqi Phoenix Cloud Platform. In the later period, the assessment mechanism can be set up. At the same time, the internal mechanism of taxi services is gradually systematic and gradually implemented, and it will integrate more positive incentive mechanisms including service expansion and driver honors.

Provide the epidemic prevention traceability of 232 million taxi travel to ensure that the three -time innovation of the taxi shows the performance of the taxi

Based on the digital upgrade and empowerment of the full chain of the taxi industry, and the integration of the approximately and existence of Yangzhao.com, and mutual promotion of the massive data integration potential created by each other, the triple of the taxi brings a series of innovative value to the industry. On the basis of experience and efficiency upgrades, it also creatively helps solve many industries management difficulties. In the taxi demonstration cities of the taxi, the epidemic registration function based on the taxi of the taxi, and the opening of the epidemic prevention management with the Qi Da Phoenix Cloud Platform, the cumulative travel of the Taxi Taxi provides the protection of epidemic prevention traceability, which will effectively improve the efficiency of epidemic prevention management, reduce Management difficulty also makes passengers rented more peace of mind. In Xi'an, the epidemic prevention daily -based epidemic prevention daily based on the Daeda Phoenix Cloud Platform has become a powerful starting point for taxi prevention management.

Figure: Smart Code of Tick Taxi-Scanning Code Send Destination

At the same time, the taxi wisdom code has helped 16.425 million people with a total of 16.25 million passengers sending their destinations. Passengers summoned passengers to get the code and fill in their destinations and send them. The driver's app can automatically generate navigation routes and open security escort. While effectively reducing the cost of communication and avoiding the detour, it also allows passengers to estimate the distance and the estimated time. In Guangzhou, this function is particularly welcomed by young people. Some drivers feedback, "Young people are convenient. With this code, the destination driver is displayed. You can also see the route and pay."

In addition, the "lost property" function of the taxi of the taxi of the taxi gang a total of 762,300 passengers to find an item on the car. By efficiently with the taxi company, it greatly improved the efficiency of the items.

Xi'an taxi high -scoring driver continues to grow up considerations to further optimize service assessment standards

After more than three years of practice, the digital transformation and upgrading of the full chain of the Xi'an taxi industry has achieved a series of positive results. The Da Da taxi driver side, the vehicle's side, the smart code, the smart travel applet, and the Qi Da Phoenix Cloud platform have built an efficient collaboration. The digital ecology is connected to the local taxi management department, the 95128 power call platform, the 12345 complaint hotline, etc. to help industry management efficiency, user experience efficiency, and driver service level.

First of all, among Xi'an taxi drivers, the proportion of high -scoring drivers continued to increase, an increase of more than 50%over two years ago, and the monthly low -scoring driver dropped sharply to individual digits. With the improvement of the overall service level, Taka Travel is considering further optimizing the service assessment standards with Xi'an taxi industry to ensure that the service with better services can obtain more rights.

Figure: Da Da Phoenix Cloud Platform-Service Data Analysis and Management

Secondly, based on the taxi of the taxi wisdom code to achieve the integration of the evaluation data of the order evaluation, the praise rate, the qualification rate of the assessment in the middle of the trip, the evaluation satisfaction rate, the complaint volume, etc. Evaluation of each driver's more scientific and comprehensive service evaluation. At the same time, the assessment dimension is more detailed, and the shortcomings of each driver service can be positioned in a timely and accurate positioning.

On this basis, Taka Travel is accelerating the construction of the internal mechanism of taxi services with Xi'an. In the past three years, the rights and interests of high -scoring drivers have filed. At present, it is multi -pronged at the level of taxi such as taxi wisdom code, smart travel applets, tick taxi drivers, and Qi Da Phoenix Cloud Platform to form more positive incentives. Multi -exclusive equity settings to improve passenger perception, strengthen driver's sense of honor, and promote drivers to actively enhance services. Li Yuejun, Vice President of Da Da Da Da Da Da Da, said that if the taxi industry wants to truly improve the service quality, external forces are always only auxiliary. The key is to rely on the inherent and subjective driving force of the driver master. As a service industry, providing high -quality services and experiences is the core path of driver's income and sustainable development of the industry, and it is also a key way to win the return of passengers in the end. "Through the practice in recent years, we have reached a consensus with more and more people with the taxi industry: To develop the taxi industry, we must establish a service endogenous mechanism to truly mobilize and stimulate the consciousness of drivers to enhance services. The endogenous service mechanism is difficult It is done overnight, and you need to work with multiple parties and perform your duties in order to truly build and play a role. "

In the past three years, Tick Travel has always adhered to the digital transformation and upgrading of patrol cars through science and technology, model innovation. The shortcomings of the in -depth solution to the summoning model, from the three dimensions of service improvement, experience improvement, and efficiency improvement, with the goal of the two -way increase and the development of the Internet, comprehensively consolidate and enhance the system competitiveness of the traditional taxi industry.

From the perspective of Tick travel, the transformation and upgrading of the cruise car taxi industry in various cities must go through the stop -decline and stability stage in order to truly enter the growth stage. This is a long -lasting battle. Work together.

Shandong Commercial Daily · Sudao News Network Editor Zhang Lei Xue Xun Wang Zhizheng

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