What are the service levels of the service windows and the satisfaction of the people in our city?Watch reporters' visits together →

The service window is an important carrier to show the image of urban civilization. It is closely linked to the masses, which directly affects the sense of happiness and gain of the masses. What are the service levels of the service windows and the satisfaction of the people in our city? Recently, the reporter went to the Municipal Automobile Management Office, the Municipal Government Service Center, and the Municipal Hospital for field visits.

At 9 am, the city's vehicle management office ushered in the early peak of the work. In the neat and bright hall, the masses of the work regulate wearing masks, and the window service staff are neatly dressed. It is understood that the Automobile Management Office is responsible for managing the city's 643,000 motor vehicles and 848,000 drivers. The office hall has multiple windows such as business acceptance and license issuance. About 500 people receive the service.

The staff of the vehicle management institute serves the masses in the window.

In recent years, under the wave of "decentralization of management service" reform, vehicle management institutes have continuously optimized and simplified the process of work, and promoted the nearby, instant, and one -stop office of various businesses, allowing the people to enjoy convenient and efficient services. "Our comprehensive implementation of certification of human inspection, vehicle purchase tax, traffic insurance and other certification materials and other certification materials to be submitted, promoting the" channel -type "inspection and 'one -stop' comprehensive acceptance, which effectively solves the bulls of traffic management business in the past, repeated running, no, no, no Convenience, long lines, cumbersome processes, low efficiency, etc., "said Ma Lingyao, the police officer of the traffic police detachment of the Municipal Public Security Bureau.

As a high -frequency service place that is closely related to the masses, the municipal government service center has a continuous stream of the masses daily. In order to improve the quality of service, the service hall has continuously launched various convenient measures to actively create a convenient, peaceful and high -quality service environment. “我们定期对窗口工作人员开展文明礼仪培训，进一步完善了老花镜、轮椅、雨伞等便民服务设施，还准备了母婴室。”市政务服务和大数据局副局长王益平向记者介绍，该中心Delayed services, appointment services, and helpers, and agency services are also carried out to help the masses work efficiently.

As a special public place, the hospitals are where the people are often contacted by the people. The reporter saw at the city center hospital that patients with a hospital registered in the clinic lined up were lined up by one meter in turn, and the order was well. It is understood that in recent years, the hospital has adhered to people -oriented, and continuously improved the level of service construction levels such as registered windows, drugs, and inspection windows.

"Pharmaceutical volunteers break through the physical barrier of the glass, and go out to do some daily consultation and answer for patients. For some patients who are inconvenient and carry their children, provide special help diagnosis and treatment services." Yuan Lin, deputy director of the pharmacy department of the city center hospital, Yuan Lin introduce. "I did n’t see those who cut in line, everyone consciously lined up. The doctor's service attitude is very good, with affinity, making people like a spring breeze." Said Wei Zhiqiong, a citizen.

(All media reporter Luo Weijun Wu Ruoyu)

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