The actual courses of the complaint of the complaints in Hunan Tanzhou Education are inconsistent with the introduction and delayed the refund. The relevant disputes are 327.

【Source: Nine Pai News】

Recently, many netizens complained through the "Leadership Message Board" of the People's Daily Online, and Hunan Tanzhou Education Network Technology Co., Ltd. rejected the students' refund application for various reasons. In response, the Changsha High -tech Zone Management Committee replied that the complaint had been accepted by the High -tech Zone Market Supervision Bureau. According to the relevant provisions of Article 21 of the Interim Measures for the Reporting and Treatment of Market Supervision and Management Complaints, they are actively contacting the complaint merchants to investigate and understand the relevant situation.

Netizen A Qian (pseudonym) mentioned in a message that in January 2020, he purchased the course "Complete Set of Games of the Games" under the recommendation of the Tanzhou Class Education Teacher. I like to find a teacher for lessons on the grounds of the teacher, and re -class on September 8, 2021 to the "Japanese Illustration Character Almighty Class" and "Comic Creation", and pay the cost.

Later, due to the blurred quality of the curriculum teaching and the teacher, and the teacher could not be contacted, it was not normal until May 2022. During this period, A Qian repeatedly asked customer service to show that he had to communicate with the teacher, but he failed to contact the teacher, and the customer service did not effectively deal with his complaints.

On May 13, 2022, Aqian proposed to withdraw the class to Tanzhou Class and demanded the corresponding curriculum fee. Tanzhou Class refusing to refund the fee on the grounds of reincarnation. A Qian believes that it is a normal process without refunding, but now it is because of Tanzhou education that it cannot attend classes, and the fee should be refunded.

Another netizen Xiao Tu (a pseudonym) said that on the evening of April 7, 2022, his dubbing course training for Tanzhou Education was paid by 6,122 yuan through the JD.com white bars in installments. The next day, the refund was filed after repeated consideration. Tanzhou education staff first persuaded Xiao Tu to study and was rejected; then Tanzhou Education Party stated that it would be refunded within half a month, but it has been pushed away. So far (August 4), it has been for 4 months (August 4) for 4 months. Essence During the period, Tanzhou education staff could not be contacted, and the customer service of the complaint was not resolved.

Jiupai News search found that in August and September 2021, in February 2022, many netizens also complained that Tanzhou education did not refund. Account.

According to the investigation of the enterprise, Hunan Tanzhou Education Network Technology Co., Ltd. was established on August 7, 2015, and the registered address is located on Yuelu West Avenue, Changsha High -tech Development Zone. Since July 27, 2021, there are 327 educational and training contract disputes involved in the defendant.

Jiupai News Intern reporter Huang Yiting

The copyright belongs to the original author and pays tribute to the original

- END -