Hubei Huanggang Power Supply: The "Commander" of the distribution network fully protects power supply

"Hello, Master Wang. You have a list that is about to be overdue. Please handle it as soon as possible." At 11 pm on August 23, the Hall of the Power Supply Service Command Center of the State Grid Huanggang Power Supply Service Company is still brightly light. Fighting on the large -screen monitoring of the load changes and abnormal information of the grid, and conducting the operation of the transportation in an orderly manner.

Since August, the Huanggang area has not been high, and the load of electricity has continued to rise, and the continuous high temperature weather has brought severe challenges to the security and power supply of the power grid. In order to effectively ensure the safety of the distribution network and the electricity of people's livelihood, the State Grid Huanggang Power Supply Company uses the unified command of the power supply service command center, accurate dispatch, and professional collaborative functions as the starting point. Power supply "lifeline".

Digital empowerment to repair command, service passive becomes active

"35 kV Duki transformation station 10 kV Du 421 Osaki Line's protection action is unsuccessful, please deal with it in time." At 3:29 am on August 21, State Grid Group Fengxian Power Supply Service Command Center (Power Scheduction Control Score Center, data center) monitor a message on the large screen.

At the same time, Yang Feng and others of Dupi Power Supply Institute of Tuanfeng Company also received the repair order sent by the index supply system on the mobile phone. According to the fault information displayed by the work order, Yang Feng and others of the distribution network rushed to the scene quickly, restoring normal power supply within 1 hour. "Compared with the same type of failure before, this time was shortened by 50%, and the residents were still sleeping, and the fault was eliminated," said Yang Feng.

Xu Zhe, the person in charge of Huanggang Company's Power Supply Service Command Center, introduced that in the past, most of the repair was after the user called the failure to repairs. Agricultural Net must not only find out the cause of the fault, but also meet the promise of repairing services, with tight time and pressure.

"In the era of big data, all walks of life are exploring the use of various data and technical services to improve work efficiency. Our power supply company also actively adapts to new forms, promote the transformation and upgrading of power supply services with big data revolution, and help power supply services running out acceleration acceleration. Xu Zhe said that with the unpredictable data of the camp, the operation and maintenance personnel have been able to take the initiative, more accurate, and more timely to carry out repair and recovery work before the user perception.

Since its peak summer, Huanggang Company relied on the power supply service command system to drive the business to drive the business, and through the issuance of active operation and maintenance, active maintenance, active inspection, and active repair of work orders, it has strongly guided the operation of the operation of the operation of the operation to be passive to active. The efficiency of operation control and control has been greatly improved, and the failure of the failure of the failure has further dropped, and goes to meet the basic needs of the majority of users to "use good electricity and non -stop power".

From August 1st to 24th, Huanggang Company issued a total of 1,211 active repair orders, with a timely processing rate of 100%. From January to August of this year, the average repair duration of Huanggang Company decreased by 67.78%year -on -year, which greatly improved the customer's electricity satisfaction and sense of gain.

Service command direct access, open the last 100 meters

On August 19th, in Zijinzhuang Village, Ma Cao Town, Magao County, Wang Chinese and Xu Taozhang, the operation and maintenance staff, after receiving the failure reporting of the confession center, it took only 15 minutes to complete the failure elimination. Nearby villagers followed. A thumbs up and praised the speed of repair.

"In the past, there were many sectors, slow response, and long cycle. Customers felt that the power supply center was not far away. The repair personnel came slowly than expected, and naturally were dissatisfied with power supply services." Fei explained, "Now the implementation of the work order is straightforward, which is equivalent to lacking 'middlemen'. As soon as this link is compressed, the service efficiency will naturally improve!"

In recent years, Huanggang Company has vigorously implemented the service concept of "customer -centric", accelerating the construction of modern power supply service system, and in accordance with the work ideas of "military main construction and theater main battle", it has built a city and county -level power supply service command center 11 11 This has more than 400 professionals, set up 11 urban power supply service stations, 10 distribution network repair classes, 115 all -around rural power supply places, and 5623 power supply service networks. The all -around power supply center, as the "tentacles" of the index center, directly dispatched and commanded by the index center, formed an efficient and coordinated service management system.

The business directly commands the operators and directly contact the customers and the masses. The company deepen the service "one -stop" management. By promoting the direct -access mode of the work order, it will be sent directly to the staff of the distribution network to repair the work order, and the non -grab work order will be sent to the customer manager of the grid to make the original " The four-level model of the city-county-county-people-people-people "optimized into the" Independence Center-Front-end Grid Two Grades "model, streamlined the command level, reduced the intermediate links, unblocked the business chain, and enhanced the quality of service.

In addition, on the basis of optimizing the power supply service command model, based on GIS positioning and other technologies, the company also carried out "precision, visualization" control of the repair business, followed the dynamics of repairing the repair in real time. Effectively extend high -quality services to "last 100 meters".

The distribution network scheduling is planning, and the victory of the thousands of miles to protect the grid

"The 10 kV port 62 college line is re -loaded. The personnel on duty should strengthen surveillance in real time. At the same time, contact the power supply center of the high -tech zone to do a good job of special patrols and specials, and carry out loads if necessary." On August 15th Zhou Ya, deputy squad leader of the regulatory command class, emphasized in the work group.

Electricity is the command, and the confession is responsibility! In order to reduce the risk of line operation, on the afternoon of the 15th, the indicator center quickly determined the transfer plan with the high -tech center. One day before the start of construction, the distribution network regulatory command class told customers that the power outage range and the expected power outage time were informed by SMS, WeChat, etc., and actively explained and communicated.

At 5:25 am on the morning of August 19th, the point of viewing the duty staff at the point of the center distribution network issued an instruction to the operation and maintenance class. After 2 hours, as the operation and maintenance staff Liu Xianbao reported the completion, the display of the 62 college line of the Shanghai Port 62 Academy The curve decreased significantly, and successfully resolved the threat of the increasing line operation of the line.

Compared with previous years, this year's peak summer load peaks have come to the peak, increased, and longer duration. Action "reduce burden" for the operation of the distribution network.

"This exercise only deduces, mainly examines the processing ideas and processes of regulatory operators. The dispatcher only order the monitor, and the monitor directly reports the dispatcher and does not involve the relevant personnel of the substation or line transportation maintenance. The stop stop accident ... "On August 3, the index center combined with the electricity preservation plan to carry out the peak summer anti -accident drill, and through the scenery and practical" training " The adaptability of related accident plans and emergency response, the familiarity of the distributor schedule for regional power grids, emergency response capabilities, and coordination and coordination with relevant units improved the company's comprehensive ability to prevent and respond to emergency and emergency power outages.

While strengthening emergency response capabilities, the index center's supply center gives full play to the role of the "commander", establish a long -term work mechanism for the index center, strictly implement the 7*24 -hour duty, and is responsible for the comprehensive command of the emergencies. At the same time, when the duty personnel closely monitor the load changes and the abnormal conditions of the grid, the operation of all equipment and line operation within the jurisdiction will be "sweeping" one by one, and the first time the alarm information will be performed. The line, through telephone, contact letter, emergency consultation, etc., requires relevant units to quickly take measures to ensure the smooth and reliable operation of the power grid.

Responsible editor: Ye Hanying ｜ Preliminary Trial: Li Yiman ｜ Final Appeal: Qian Fang

Source: Huanggang Daily Full Media (Correspondent Zhou Meng Tong Lei)

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