Carry out the "clean window" action to improve the level of power supply service

"Through statistical analysis, we found that 5 95598 faults appeared on the same place on July 31. If you want to learn more about the situation, please provide these five work orders." On August 15th, the Discipline Inspection Commission of the State Grid Xinjin Power Supply Company sent off The inspection team carried out targeted inspections on the situation of the work order and business team disposal of the power supply business hall, and focused on discovering the problems of the window service staff in performing their duties.

In order to conscientiously implement the deployment requirements of the "net window" of the Discipline Inspection Commission of Chengdu Xinjin District, and continue to deepen the "I do practical work for the masses", the company focuses on the typical risks of party style and clean government in the field of power supply services. Study and formulate the "Special Supervision Work Plan for Outstanding Issues in Power Supply Services", joint marketing and Sanxin Branch to conduct a centralized investigation, through on -site visits, customer return visits, inspection and unannounced visits, consulting information, conversation and inquiries, etc. Outstanding problems such as incomplete information, irregular behavior, and inadequate quality and efficiency, we urged 16 issues of rectification, issued 2 inspection proposals, and proposed 7 work proposals to ensure the people's power needs.

The company's disciplinary committee also jointly jointly marketing and transport inspection departments to conduct business training and warning education for first -line jobs such as teams, power supply places, and business office. The systematic learning power supply services are standardized, and the internal cases of power supply systems are combined with the internal case of power supply systems. The typical illegal and disciplinary behavior of the customer's service is analyzed, and the problems of investigation are checked to enhance their awareness of vigilance. The company's disciplinary committee secretary went to the front line of the service to carry out the "Integrity Class Entering Team" 4 times, which consolidated the ideological consciousness of cadres and employees to regulate their own behavior and resist the righteousness from the ideological level.

"Through intensive supervision, education, and reminder, I pay more attention to the quality and efficiency of customer service from the deep inside, and the awe of the regulations and regulations is more points." The secretary felt after class.

In addition, the company's disciplinary committee also sorted out and compiles a list of positive and negative behaviors for the window service, emphasized the work discipline such as standardized dressing, polite terms, and responsible responsibility, and scratched the "red line" of daily behavior to the window service staff. Bottom line.

"Clean window" is also "clean". State Grid Xinjin Power Supply Company will continue to pay attention to the weakness of serving the people and solve the worries of the people, increase rectification efforts, improve work norms, further strengthen the user experience, and give it to the peak in the summer. "".

Cover Journalist Yang Li

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