Haikou set up a "service special class" to help the detention passenger return journey

Xinhua News Agency, Haikou, August 20th: Haikou set up a "service class" to help the retention of travelers

Xinhua News Agency reporter Luo Jiang, Liu Deng, Liu Bo

Knock the door to inform passengers to start time, help carry luggage, and stick number plates for the vehicle ... On the 19th, the tourist service group at Jingrun Hotel in Haikou City sent 104 passengers to Xinhai Port to take a boat. Watching everyone enter the Hong Kong area smoothly, the "service commissioner" began to help the next group of passengers.

Affected by the epidemic, many passengers stayed in Haikou City. On the evening of August 12, Haikou City issued a "Letter to Store Tourists and Friends", promising: "We will equip each tourist with a service commissioner. Listen to your voice and answer your questions ... "

That night, Haikou City established a special class to stay for passenger security, and clearly selected party members and cadres with strong policies, business, and strong abilities to carry out detention tourists. 5569 party members and cadres quickly settled in hotels to send services and solve problems to help passengers on their way home.

According to the requirements of Hainan Province's epidemic prevention work, tourists who stay in the epidemic -free area and low -risk areas must go through the relevant procedures when they return. Passengers who take a plane and the return trip must be detected as required, and the "point -to -point" closed -loop is transferred to the airport and port. Passengers who have returned to the flight will also need to "point -to -point" closed -loop transfer after arriving at the destination, and to observe in accordance with the local epidemic prevention policy. Through the port return, it is necessary to enter the designated central health management station for 3 days in advance. After 3 days, you can get a health monitoring certificate to return.

Due to the needs of the epidemic prevention and control work, traffic control is implemented in some areas of Haikou. Whether you can arrive at the airport and port in time after buying the return ticket, it has become a question of tourists. In the past few days, Hongyantang Hotel's detention passenger guarantee service team visited 142 trapped passengers one by one to count the passenger's outlying island. The "service commissioner" in the station called one by one, and the passenger information statistics table carried with them remembered densely.

According to the passenger's itinerary, the "service commissioner" of the station should quickly coordinate the traffic to ensure that the passengers are closed from the delays to the airport and port from the delay place to be closed from the delay place. "I am responsible for docking more than 30 passengers. Passengers determine that the itinerary or the itinerary will be arranged immediately." Qian Xin, a "service commissioner" in Hongyantang Hotel, said that the time of all passengers is different. No matter how late, the "service commissioner" Follow their dynamics at all times to ensure that they do not delay their itinerary.

The reporter learned from the relevant departments of Haikou City that the speed -up work of the staying passengers also benefited from the innovation and sharing of information. After the original statistics of Hainan statistics to be sent daily, we communicated with all provinces and cities and airports. With the support of the State Council ’s joint prevention and control mechanism group, the relevant information may be released through the national epidemic prevention and control management platform in a timely manner. Provincial and municipalities arrange special personnel to obtain information and passed them to the epidemic prevention and control headquarters at all levels in a timely manner.

The information sharing mechanism has improved work efficiency, reduced labor costs, and created conditions for a large number of party members and cadres to sink a line of accurate services.

While helping passengers perform the outlying island procedures, timely explain the latest outlying islands policies, organize and carry out nucleic acid testing, and arrange three meals a day for passengers. "They helped us in detail, and the information that was issued at two or three in the morning responded in time." Said Mr. Li, a stranded passenger.

In the hotel staying in the hotel, the service team has set up temporary party branches to establish a leadership command system and a working mechanism for business research and judgment. Each temporary party branch establishes a 24 -hour duty system to set up an interview service point in the hotel lobby to solve problems for tourists.

"Don't worry" "I think of ways" ... In each hotel, "Service Commissioner" hangs these sentences on his mouth, trying to solve the difficulties of passengers.

In the face of emergency, the "service commissioner" quickly extended a helping hand. Beijing passenger Zhao Xuguang's 16 -month -old child had a sudden blood in the stool. Li Juan, the "service commissioner" of the Wanli Hotel, was immediately coordinated. The child was taken to the hospital within half an hour. The medicine brought by Ms. Xing by Nanjing was eaten. The "service commissioner" asked by many parties, driving and cycling "the whole city for medicine", and finally found this rare medicine.

Some "service commissioners" also provide personalized services for passengers in combination with their own professional characteristics. In the past few days, in the room room of Wulan Hot Spring Hotel, "Service Commissioner" from Changliu Middle School Tan Weiwen turned his visit to a counseling course. He said: "During the visit, I found that some children were writing in the summer vacation, so they used the expertise to give the children counseling, and the distance with the passengers."

With the protection of all parties and the efforts of "service commissioner", travelers who meet the conditions of return have stepped on their way home. From August 9th to August 19th, Haikou Meilan International Airport arranged a total of 596 Hong Kong flights, and a total of 82,541 passengers were returned; Haikou related ports have arranged a total of 17 flights, and 2603 vehicles and passengers are returned to self -driving cars. 10872 people.

With the return of the passengers, the "service commissioner" received a lot of gratitude. Many passengers also met with them: "When the epidemic is over, we will gather together and share the blue sea and blue sky!"

The relevant person in charge of the Organization Department of the Haikou Municipal Party Committee said that the sinking line of party members and cadres to do a good job is a training and test of everyone's ability. Party members and cadres should continue to do various tasks on the front line of resistance, and consolidate the strong joint force of concentric resistance.

【Edit: Tian Boqun】

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