A college student ordered Haidilao takeaway to be injured?The latest response is here

August 20th

"University Student ordering Haidilao takeaway was injured and the eyes were injured" on the hot search

On August 19, after the one -tertiary student in Hangzhou ordered Haidilao for takeaway, he cooked for more than ten minutes and felt that he hadn't burned it. During the cooking process, the pan suddenly fry the pan. The oil splashed from the table to the door of the classroom. It was three or four meters away. Because there was oil in the eyes, after rinse with water, the teacher took his classmates to the hospital for treatment. The epithelium is exfoliated.

Haidilao responded to contacting the customer of the affairs to bear the cost of the consultation

Haidilao responded that after the incident, they contacted the customers in the case, understood the physical condition, bear the cost of consultation, refunded the meal fee, and would continue to provide customers with necessary help. According to verification, the customer first put the bottom material when preparing meals, and then add water, and did not stir, and the hot oil splashing occurred.

"Because the delivery hotpot package is configured by the customer's own configuration, we have clearly set up instructions and security prompts on the production and base packaging. The ratio. I ask everyone to operate according to the prompts to avoid the occurrence of hot oil splash or dry pot to bring accidental damage. "Haidilao said that it will further optimize the prompt process and continue to care about the health of the guests. I sincerely thank all parties for their attention and supervision of this incident.

Haidilao takeaway heating instructions are not standard for purchasing or remarks for free acquisition

On the platform such as Xiaohongshu, some netizens showed that when they purchased Haidilao takeaway, there was a description of the water behind the bottom material. However, the reporter purchased a family portable package takeaway through the takeaway platform. On the back of the oil hot pot bottom material, no prompts or instructions were found, but I do n’t know if this is the same material as consumers purchased in the news.

Some netizens on the social platform showed a warm reminder when buying takeaway

The reporter called Haidilao to send customer service and asked if there was an operating manual for every delivery hot pot. The staff said that customers can choose "hot pot supplies" with a price of about 8 yuan, which has a detailed operation manual. If you don't want to order this toolkit, you can pay attention to the instructions.

Customer service said that in the absence of the "extra" manual, they will attach the instructions for free. However, when the reporter asked, when it must be submitted with the "excess" manual, the customer service said: "There is also redundant." The customer service also said that it was originally a paper instructions. It was stuck and placed in a hot pot product bag.

Here, we warmly remind us that when eating hot pot at home, we must put water before putting the bottom of the material. Pay attention to the ratio. When eating hot pot, we must also add water to avoid accidents such as splashing and dry pot.

Disclaimer: Because the author himself cannot be contacted, the copyright owner of the work used in this article directly contacted the editor to pay for the payment fee.

Source: hour news, upstream news editor: Weng Xintong review: Xiao Guojing

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