Capability and style construction ｜ All members "walk the process" to find "mid -obstruction"

Henan Daily client reporter Shi Yan

"Do you feel that it is fast to work in the lobby?" Recently, Xu Zhidong, secretary of the party group and director of Xiangfu District Political Division, launched a "walking process" activity in the government service hall. "One thing to do" approval services at a time to promote the continuous improvement of government service efficiency.

Since the launch of the "Powerful and Style Construction Year" activity, the Government Service and Big Data Administration of Xiangfu District have firmly established the development concept of "people -centered", actively carried out the "process of process, solve problems, and excellent services" activities. Members and chief representatives of various approval windows, through the conversion of the role, as the masses and partners, comprehensively and in -depth experience in the operation of government service operations, and regard the "key things" of the enterprise as the government's "big affairs". The "urgency and sorrow", targeting exertion, finding the "middle obstruction" of the masses, realizing a briefing, excellent services, and making every effort to enhance the satisfaction of enterprises and the masses.

Streamline the process of work and achieve speed -up efficiency. According to the problems discovered by the "walking process", the list of government services of the district, townships (streets), and village (community) refined the list of government services. And the list of 100 basic matters of high -frequency matters, in accordance with the requirements of "reduction of materials, reduction of time, reduction of links, reducing proofs, reducing running, reducing costs, optimization services" 198.

Optimize the window settings and realize "one thing at a time". Relying on Kaifeng Government Service Platform "one thing, one thing once" column, set up a "one thing at a time" window in the government service hall, clarify the special personnel, uniformly identify, signs, standards, and networks. After the entrance was accepted, 28 approval matters were achieved "one -time". It really achieved more data "running", the masses running less legs, and a zero -distance distance, which facilitated the newborn family. At the same time, in accordance with the requirements of integration and joint reform, increase the work coordination of matters, process reconstruction and information system docking, strengthen business training, make window staff proficiently grasping business process and work specifications, improve service efficiency, and ensure service quality.

At present, the "one thing and one thing" completes 1,130 approval.

Data resource sharing and online and offline collaboration. Actively coordinate the relevant departments to promote the sharing of data resources, and support the online unified processing platforms and offline comprehensive windows to support each other, improve cross -level and cross -level business collaborative capabilities, and promote complementary and efficient handling of online and offline advantages. The area of ​​the district level is 100%, and the online management of township government service matters is 100%, which is convenient for enterprises and the masses to do things.

Help the agency, "one -to -one" serving people's hearts. Xiangfu District Government Service Hall implements a system of informed commitment, tolerance and shortage acceptance, green channels and other systems. It has set up a gang offices in the service hall to combine the "Hall Long Duty Day" system to take the initiative to inquire, guide, precise guidance, precise guidance, accurate guidance, accurate guidance, accurate guidance, accurate guidance, accurate guidance, precision Get the demands of the masses and provide the "nanny" and "one -on -one" ganging service service for free. The applicant only needs to provide basic materials to guide and assist the relevant approval of the relevant approval. At present, the "Guide Office, Gang Office, and Agency" window accepts 5,341 pieces.

Since the beginning of this year, 2210 items (dynamic adjustment) of the government affairs services at Xiangfu District, 197,572 of the district, including 197,182 in the district level, 251 cases of townships (streets), village (community) 92 pieces were received, the online handling rate was 99.5%, the settlement rate was 100%, and the permission rate was 99.9%.

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