Haidilao responded to the eyes of takeaway injuries and injured college students: the cost of the consultation has been borne, and the meal fee will be refunded

On August 19, a major student in Hangzhou claimed that he ordered Haidilao takeaway at Meituan takeaway. When he was eaten, he suddenly fry the pan and the corneal epithelium was removed. The classmate said that it would explode in ten minutes after cooking, and it was hot oil everywhere. Haidilao staff said that it was found that the monitoring was because of the first material, and then the water, and without stirring, the fried pot occurred. The parties are currently in contact with the parties.

This is the first in the country this morning.

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Just now, Haidilao responded to the reporter. After the incident, they contacted the customers in the case, understood the physical condition, bear the cost of consultation, refunded the meal fee, and would continue to provide customers with necessary help. According to verification, the customer first put the bottom material when preparing meals, and then add water, and did not stir, and the hot oil splashing occurred.

"Because the delivery hotpot package is configured by the customer's own configuration, we have clearly set up instructions and security prompts on the production and base packaging. The ratio. I ask everyone to operate according to the prompts to avoid the occurrence of hot oil splash or dry pot to bring accidental damage. "Haidilao said that it will further optimize the prompt process and continue to care about the health of the guests. I sincerely thank all parties for their attention and supervision of this incident.

After seeing this scene, many netizens said that hot oil does not release water is common sense in life, and it is also common sense to leave hot pot restaurants. Just like the microwave oven cannot bite the complete eggs, just ... suddenly understand the intention Essence

Some netizens said that this is not the first material to put the bottom material without stirring, which causes the solid to dip at the bottom of the pot. The explosion caused by heating for more than ten minutes in the subsequent heating ... Well, it is true that it is necessary to cultivate a sense of safety.

Some netizens questioned whether Haidilao prompts the order in order, but some netizens said that there are instructions, but everyone does not read it.

Here, we also warmly remind you that when you eat hot pot at home, you must first put water and then put the bottom material. Pay attention to the ratio. When you eat hot pot, you must also add water to avoid accidents such as splashing and dry pot.

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