Zhangjiajie issues the most sincere "inviting tourist books"

On August 18, 2022, the "Management Regulations on the Management of the Tourism Market in Zhangjiajie City" -this is the most sincere "inviting tourist book" in a tourist city.

The first Hunan Tourism Development Conference will be held in Zhangjiajie. In the past few days, driven by the series of preferential policies and cultural tourism consumption season, the "summer file" of Zhangjiajie Tourism is very lively. On July 31, Zhangjiajie Wulingyuan's core scenic area received a single day of reception for tourists for the first time this year exceeded 30,000.

In order to promote the healthy development of the tourism industry and fully escort the tourism development conference, Zhangjiajie issued the most sincere "inviting tourist book", and implemented the "Management Regulations on the Management of the Tourism Market in Zhangjiajie City" from September 1, 2022 to further promote tourism for Zhangjiajie City to further promote tourism. The healthy development of the industry and accelerate the construction of a world -class tourist destination to provide strong protection of the rule of law.

Where is the sincerity of "inviting tourist books"? Follow the poster with the editor and receive the sincerity of Zhangjiajie!

The management regulations of Zhangjiajie Tourism Market Order Market

(On June 28, 2022, the Fourth Meeting of the Standing Committee of the Eighth People's Congress of Zhangjiajie City passed the Fourth Meeting of the Standing Committee of the People's Congress of the People's Republic of China.

Article 1 In order to guide and standardize the healthy and orderly development of the tourism market, in accordance with the relevant laws and regulations such as the "Tourism Law of the People's Republic of China" and the "Consumer Rights Protection Law of the People's Republic of China", these regulations are formulated in accordance with the actual situation of the city.

Article 2 The supervision of the tourism market order shall adhere to the principles of territorial management, departmental linkage, industry self -discipline, social supervision, and common control.

The people's governments of the city, county (district) shall establish and improve a comprehensive tourism market order regulatory system composed of tourism, market supervision, development and reform, public security, transportation, network information, communication management and other industries.

The competent tourism department is responsible for the joint cooperation of market supervision, development and reform, public security, transportation, network information, communication management and other relevant departments to strengthen the monitoring and supervision of new tourism formats and online tourism business activities.

In the peak tourism season of holidays and students' winter and summer vacations, the people's government of the city, county (district) shall organize relevant functional departments to carry out centralized law enforcement actions in the tourism market in their jurisdictions.

The people's governments at or above the county level where the tourism project is located can make a decision to shut down or open reception services in a timely manner in accordance with public emergencies or emergency control needs.

Article 3 The people's government of the city, county (district) promotes the construction of a smart tourism system. Establish smart tourism services and supervision systems and information databases, and incorporate information such as tourism projects, tourism business enterprises and their staff, contract prices, electronic itinerary, tourism consumption information, tourism service quality evaluation and other information, data into smart tourism supervision systems and database databases manage. Establish a tourism service quality guarantee platform with clear power and responsibilities, clear supply and demand, and unified tourism market operators.

Article 4 The competent price authority shall carry out the cost survey of the price cost of tourism projects, and establish a tourism project cost supervision system such as cultural performing arts, scenic spots, and scenic spots. Development; market regulatory authorities shall strengthen the supervision of the operating behavior of cultural performing arts tourism markets.

Article 5 The competent tourism department shall establish and improve the publicity information system of tourism credit information, and promptly announce the violations of tourists and their practitioners and tourists and tourists in tourism activities in a timely manner.

Article 6 The organization of the tourism industry association shall strengthen the construction of the system of self -discipline in the industry, and establish a convention and self -discipline system for industry operations such as quality standards, discounts and discount rules, competition order, and service specifications of the tourism industry. The self -discipline conventions, management systems, industry service standards formulated by the Tourism Industry Association, in accordance with the procedures stipulated by the association's articles of association, passed through the voting or public hearing procedures through the tourism industry congress, tourists shall follow the implementation.

Article 7 If a natural person and corporate legal person registration, shares, actual control or management of a number of travel agencies, one of them is punished by a travel agency or is included in a serious bad credit record, and its conservation agency shall be included in the key supervision objects of the relevant functional departments. And increase the frequency of law enforcement inspections. Related enterprises and their affiliated personnel shall not enjoy support, rewards, evaluations and other support policies implemented by departments at all levels and departments within two years.

Article 8 Tourism operators can clearly pay tourism commissions to legal intermediaries during trading activities. Tourism commissions must be agreed by the contract between the two parties, abide by the industry's self -regulations, and consciously accept the supervision of functional departments through public account settlement.

Market supervision departments shall implement classification guidance and management of tourism commission payment ratios, guide industry associations to organize self -discipline and supervision of tourism commission payment behavior, and establish a guide to the guide to the directory of tourism commission payment.

Article 9 Tourism operators shall obey industry management and self -discipline regulations, and actively support and participate in the reform of the local government and relevant departments to promote the construction of the smart tourism system, standardize and optimize the tourism market environment, promote and lead the reform of the healthy development of the tourism industry. Consciously use the tourism electronic contract and electronic itinerary to provide tourists with high -quality services.

Article 10 Traveling agencies shall choose bank guarantees for depositing quality margin and purchase of security products in accordance with the prescribed insurance product, and the guarantee amount obtained in accordance with the law will be selected within 3 working days from the date of obtaining the business license. A deposit deposit in the other ways carry out business activities in accordance with the law. Article 11 Travel agencies must not have the following behaviors:

(1) Entrusting the department or service outlets of the enterprise or service outlets in the form of rental, suspension, etc., and transferring the business rights of travel agencies in disguise;

(2) Pay an electronic itinerary for other enterprises or individuals, or open a tourist electronic itinerary for fictional or fake tour guide information;

(3) The same city transfer without the consent of the tourists;

(4) Turn and manufacture travel dilemma, refuse to fulfill the package price tourism contract or forcibly promote goods or services;

(5) Instead of signed or imitating tourists in documents such as tourists, such as tourist contracts, tourism service quality evaluation, security risk confirmation, etc.

Article 12 The service outlets of travel agencies shall not have the following behaviors:

(1) Sign a tourist reception contract outside the establishment agency;

(2) Pay the tourists directly to the travel agency outside the establishment of the agency to provide reception services;

(3) Directly implement tourism services with tourism service providers.

Article 13 Online tourism operators shall obtain legal qualifications for operating related businesses, and shall not forge, stolen, and rent others' qualifications.

If online tourism operators directly provide or provide travel agency business through the Internet online or provide travel agency business through third -party platforms, they should publicize business operators on the webpage to publicize business operators and business licenses related to third -party platforms, as well as travel agency names, names, and travel agency names. Other important information such as address and contact information, and ensure that the information is true and accurate, and must not distort, fiction, and conceal information.

Article 14 Tour guides practicing in this city shall participate in the training of the city's natural geography, human history and tourism management regulations, policies, and industry self -discipline. Non -city tour guides are unified into Zhangjiajie's smart tourism supervision system.

Scenic interpreters are jointly trained by the tourism authorities of the scenic area, the tourism industry association, and the business entity of the scenic spot. The interpreter is limited to providing tourists with guide, explanation and consulting services within the scope of this scenic spot, and must not be practiced in excess.

Promoting the training and reserve system of foreign language talents, the municipal tourism authorities are responsible for establishing and enriching the foreign language talent pool, and the municipal tourism authorities shall issue a foreign guest reception certificate with the corresponding language.

Article 15 Tourism team shopping operators shall not organize box shopping activities. In addition to the tourist team that specializes in shopping as a tourist purpose, travel agencies arranged for the tourist team shopping to obtain tourists' consent, and agreed in the contract to specify the shopping link or free activity time to include the management of tourism itinerary, and comply with the following provisions:

(1) The special shopping time of the tourist team shall not exceed 4 hours;

(2) The meal time for meals in a place where the integration of catering and shopping must not exceed 2 hours, except for tourists actively requesting;

(3) Shopping venues set in the scenic area are included in the management of the travel team shopping link management.

Article 16 If a consumer purchases goods at the shopping place of the tourist team, it has the right to return the goods within 30 days from the date of receiving the product, and there is no need to explain the reason, except for fresh and easy -to -rot goods.

Article 17 To be engaged in tourism road transportation, the corresponding qualifications shall be obtained in accordance with the law, and the following provisions shall be obtained:

(1) Establish a unified management, unified scheduling, and unified settlement system;

(2) Tourist road transportation enterprises shall strengthen the dynamic supervision of the vehicles, install a positioning system and driving record equipment, and complete the vehicle operation monitoring data completely. The preservation time is not less than 4 months;

(3) The goods shall not be sold during the operation of the vehicle.

No one can use non -operating vehicles to provide tourists with tourist reception services to and from scenic spots.

Article 18 Tourism operators shall consider the travel needs of various subjects such as disabled people, elderly people, pregnant women, children, etc., and provide corresponding infrastructure, service facilities, security protection facilities, and solutions in accordance with national and local standards.

Tourism operators of high -risk projects should strengthen safety control and prevention, implement project operators for compulsory insurance, and encourage tourists to buy accident insurance.

Tourism operators shall not force the binding of sales of tourism projects, and shall not implement or implement unfair competition business behaviors such as mutual price cutting.

Article 19 If tourist operators do not implement tourism commissions for public settlement, the market supervision department shall be ordered to make corrections; if they refuse to make corrections, they may be fined 5,000 yuan to 30,000 yuan. 1 month to 3 months.

Article 20 Tourism operators violate these regulations and have one of the following behaviors shall be ordered by the competent tourism department to make corrections; if they refuse to make corrections, they may be fined 5,000 yuan to 30,000 yuan:

(1) Frequent electronic itinerary in violation of regulations;

(2) Reject information such as their qualifications, business projects, tourism consumption, tourism contracts, and tourism service quality evaluations are included in the government's smart tourism supervision system and database management.

Article 21 If the operator of tourism road transportation sells the goods during the operation of the vehicle, it shall be ordered to make corrections shall be ordered by the competent department of transportation; if it refuses to make corrections, the illegal income will be confiscated, and a fine of more than 20,000 yuan can be imposed.

Article 22 If other behaviors of these regulations have legal responsibilities, laws and regulations have legal responsibilities, from its stipulation. Article 23 The meaning of the relevant terms in these regulations:

Tourism commissions refer to the return of intermediate people such as travel agencies such as independent legal person status in market transactions in the tourism industry in market transactions.

The box -type shopping refers to the tourist operator in the name or form of rest, listening, experience, etc., and bring tourists into rooms that are independent, closed (similar to the box). "Brainwashing" false propaganda, coaxing, induction, confusion or forcing tourists to shop consumption models.

Related enterprises refer to companies that direct or indirect control or major impact relationships with other companies. Related personnel refer to investors, actual controllers, legal representatives, and main responsible persons of related companies.

The transfer of the same city refers to the travel agency business operator operated in the city's administrative area. Tourists who have signed a tourist contract price contract and the tourist itinerary within the city's administrative region will be transferred to other travel agencies in the city's administrative region. Operators bear the responsibility of travel reception service.

Article 24 The provisions shall be implemented from September 1, 2022.

Figures: Deng Daoli, Wu Yongbing, Shao Ying, Maoyan River Scenic Area

- END -