Open service space, let residents find the feeling of "home"

On the 16th, Guo Guiping, a resident of Tieshan Street Mining Road, Tieshan Street, Tieshan District, went to the community party and mass service hall to work. The open service space was referred to. In the window of full -time and small things, the process of self -service service of the whole department and the display card of the required list is clear at a glance.

After the full -time window, after Guo Guiping submitted the information, the staff guided her to rest in the rest area next to me and told her that the "all -scientific social workers" would help her go through the relevant procedures.

"It is really convenient to handle business now. As long as the information is brought, social workers in the whole department can help. Sitting in the rest area for a while, chatting, and finishing it." Guo Guiping said happily, "All social workers understand everything. Unlike the staff of the "professional counterpart" in the past. "

In order to better serve the residents, in August, the Mining Road Community Party Committee optimized personnel configuration. The service model was from "sitting and waiting for service" to "active service", "take turns on duty" to "special person acceptance" and "single service" to " Comprehensive service "transition.

In order to improve the comfort and convenience of residents' work, the community broke the traditional partition hall pattern and became an open and interactive "face -to -face" service space. The overall atmosphere gives the residents a warm feeling.

"Master Yang, this is the disabled instrument we apply for the disabled. Try to see if it can be used?" Recently, the grid staff learned that the crutches of the disabled Yang Fengxia have been used for many years. A new crutch took the initiative to provide agency services. After receiving the new crutches applied for her, Yang Fengxia said excitedly: "This service is too intimate and solves one of my troubles."

"Residents reported that due to the reconstruction of historical blocks, parking spaces were crossed, and many cars had no place to park. The residents suggested that the idle venues behind the community turned the idle venues in the community into a temporary parking lot." This is at the mining road community grid public sentimental story meeting meeting. A scene is also one of the weekly activities of the community.

At the meeting, Grid members shared the results of the recent development of residents in the grid to share the development of community development. The grid staff also put forward the governance problems encountered in the grid, and everyone discussed the solution together.

"To build an open service space and build a service scenario of the people and the people, it is to let the residents feel the feeling of" going home "as soon as they enter the community." The relevant person in charge of the mining road community said The model is to sink all the saved manpower to the community grid and the community unit buildings for residential services. From "waiting for office" to "active coming", not only makes services more accurate and more efficient, but also drives residents to actively participate in community autonomy. (Reporter Zhang Chunling Correspondent Pili Zero)

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