Gaomi community management services to improve the happiness index of residents

In recent years, the Gaomi Municipal Human Resources and Social Affairs Bureau takes the initiative to respond to social concerns for the collection of social security treatment personnel "with no service, incomplete service, uniform management, and irregular regulations." Management services, through the implementation of the "three one" project with "one system, a network, a platform" as the main content, promote digital transformation of business processing, realize the nearby and smart office, and the city has benefited from 212,000 people. This approach has been included by the special textbooks of modern long -range education of party members and cadres and the platform of "Learning Power" platform. Many media such as the China Labor Security and Volkswagen Daily and the "Shandong Government Information" (Governor's Special Report) are focused on.

1. Relying on informatization, consolidate the foundation and strong guarantee. The first is to build a network. According to the management needs of collecting treatment personnel in Gao Mi, independently develop management systems covering 13 functional modules including business management, statistical inquiry, and poor personnel registration. The county-town-community-community-community four-story main service platform+insured unit, personal terminal branch structure, forming data for instant data upload, employer and community update at any time, town street registration, and dynamic management of personnel. The second is to set up a library. Promoting the digital transformation of the service service, all the information of the receiving treatment personnel will be entered into the system management, and the collection information has been collected 181,000 groups, which has successfully achieved all the coverage of the insured objects. At the same time, consider the long-term application of data, register for poverty alleviation policy personnel, and level 1-2 severe disability and special chronic patients with special chronic diseases, and establish a basic information database covering the city. provide support. The third is to use a line. Open a network special line for the community, install information systems, equip computers, high -picked instruments and other equipment, install 90 self -service terminals in the town street community, determine 35 financial cooperation outlets, and effectively improve the community's one -stop intelligent service carrying capacity. The town area conducts electronic scanning and imported information systems on the archives, relying on the one -stop, self -service, and precise intelligent inquiry and service of the big data platform to realize the electronic management and information sharing of archives, and provide one -stop intelligent services for residents in the jurisdiction.

2. Promote the "nearby" and sink the business aggregation. The first is the progressive sinking business. In accordance with the principle of "mature batches and sinking batch", scientifically determine the sinking business. At present, 18 social security business sank to 15 towns and 44 cities communities. A total of 3,882 campaigns of the "Old Caring for Caring" were cumulative. Relying on the WeChat mini -program query function simultaneously, the monthly pension distribution amount of retirees "one -click can be checked" to achieve "clear white -collar treatment". The second is the standardization of archives. After the implementation of community management, the employee archives managed by the original unit were organized and regulated to transfer it to the town block management. At present, there have been 35,000 files, including 13,000 transfer to the town streets, and the county -level human -social departments centralized management of 23,000 copies. Enterprises no longer assume the management service functions of retirees, which reduces corporate management costs. The city's enterprises have reduced more than 200 specialized managers, reducing the burden of more than 10 million yuan annually. The third is the service nanny follow -up. The staff of the town and district people and society and the village (residence) co -organizers conduct business training, and guide the information collection and service card of the personnel who receives the elderly insurance benefits from residents. Regarding regular scheduling business progress and statistical quality, forcing employers and town street communities to take the initiative to implement. At present, the city has issued a total of 180,000 contact cards and served 62,000 people. Seven communities such as Xiguan and Luojiazhuang have been selected in the urban area to build a "social security station" demonstration community, carry out policies and regulations, and regularly go to the station to "take the clinic" to carry out business guidance on the spot.

Third, cover multiple fields, integrate services to promote sharing. The first is that there is no sense of authentication. The social security agency has achieved "silent certification" through information records of residents' participation in community activities, and public services are more accurate. Give full play to the magnetic effect of the information platform, actively open up the residential place, children and other close relatives marked by the system, as well as information such as subsistence allowances, disability, chronic diseases and other information, help relevant departments to provide help to provide convenience services to provide convenience services. Public service "big platform" for comprehensive data resources. The second is that the community party flag is more popular. With the help of system data, the organizational departments transfer the party members' organization relationships among the retired personnel of the enterprise to the community in a timely manner, and regularly carry out organizational activities. Actively create conditions to allow retirees to participate in community conflict disputes and disputes, negotiation and negotiation, etc., and promote the focus of social governance to move down the grassroots. At present, the community "Red Council" volunteer service personnel, the proportion of old party members, old cadres, old employees and other personnel proportions More than 90%, cumulatively helped to adjust more than 270 contradictions and disputes, built a harmonious homeland, and improved the quality of life. The third is that convenience services are warmer. By actively cooperating with financial institutions, financial service stations are set up in the community to provide residents with financial services such as social security card replacement, password modification, and treatment. Using the disabled and special information in the system, the Disabled Persons' Federation presented a wheelchair in time to organize voluntary services such as on-site fate; connecting the "12349 Smart Pension-Social Security" call service for the civil affairs department to answer the social security policy that the masses cared about at any time; , On -site health examination services, etc., the platform overflowing benefits are gradually reflected. Among them, the Luojiazhuang community of Chaoyang Street established a mutual assistance service team to organize community volunteers to carry out on -site volunteer services such as door -to -door issuance and hygiene cleanup, and conducted more than 200 mutual aid activities, which was well received. (Supply: Gaomi City Human Resources and Social Affairs Bureau)

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