Flying pig account red envelopes disappeared?It was complained 908 times in 30 days, Zhuang Zhuoran emphasized the entrepreneur's mentality

Produced: the front line of entrepreneurship

According to the news of the electricity, Ms. Zhang, Jilin recently, reported that she purchased hotel services on the Flying Pig platform on August 5th and used her 200 yuan flying pig to experience the red envelope (there is no threshold for red envelopes, and it can be used by 200). The order for two consecutive nights is 565 yuan (the value of a single night is greater than 200 yuan). When the epidemic is left in advance, the actual use of 200 yuan will change 100 yuan, only 100 yuan of red envelopes, and the other 100 yuan experience the red envelope to fly, and it will not be used or returned to personal accounts.

In addition, it has no fruit in the process of communication and negotiation with customer service. It can not be connected for several days in a row, and the mobile phone number can be successfully connected. One of the staff members of the staff was negative after receiving the phone. They did not provide their own work number, were cold, did not respond positively, and did not answer questions about Flying Pig Industrial and Commercial Land! I also repeatedly asked: Do you want to complain 12345?

It is reported that Flying Pig Travel was a former traveling service platform for Ali, which provides products and tourist peripheral services such as transportation, hotel accommodation, scenic tickets, destinations, and destinations at home and abroad.

On the black cat complaint platform, as of press time, the complaint of Flying Pig has reached 42058, 2,6600 has been replied, 18,636 have been completed, with 908 complaints in the past 30 days. In less than half, it can be seen that the demands of many consumers have not been satisfactory.

One of the consumers said that from August 15th to 16th, 2022, a night -night carried by flying pigs as suppliers. The room on the upper room exists, but it is given to other guests, and consumers live in a room where it is completely different from the scheduled time.

When the consumer feedback platform requires compensation in accordance with the law, the answer given by the Flying Pig Platform is: "We have submitted the problem that your feedback is not consistent with the problem of inconsistency of your order information. , Check in the hotel arrangement. "

When placing an order, the room type description "When the page display the room information is provided by the service provider, please refer to this room type information when you are scheduled."

Consumers believe that the two are contradictory and have fraud and false propaganda behaviors. Consumers should enjoy the right to know and choose when spending. The delay treatment of flying pigs, 4 working days still have no feedback that can be accepted by consumers, and threatened to "only show some room types", which constitutes fraud and affects consumers' legal right to know. Flying pigs are required to compensate the house fee of the night.

As of press time, the complaint is under the process of "allocating merchant Flying Pig Customer Service".

Earlier in March, Flying Pig President Zhuang Zhuoran posted an internal letter. The letter emphasized the "entrepreneur" mentality. Following the buttocks facing the customer, the face faces the customer, talking about people, and doing practical things. "

With the normalization of the epidemic prevention and control, all relevant enterprises should work hard to improve their service quality and promote the recovery of the tourism industry, which is also responsible for its own enterprise development.

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