Gaomi City Da Mujia Town: Exploring and creating a one -stop contradiction and dispute resolution system in the "Midu House"

Since the beginning of this year, the traditional concept of "neighborhood harmony, enthusiastic service, and building a beautiful home" in Gaomi City will be implanted into grass -roots social governance to enhance the response rate, resolution rate, and satisfaction rate of the masses. Function, service quality and efficiency, work mechanism "are the leadership, high standards to build a comprehensive and dispute center for the" Mujin Home "contradictions and disputes, establish a one -stop mass visit, accept, and resolve the working system to achieve good governance results. Since the center of the center, there are more than 1391 pieces of demands such as letters and visits, government hotlines, etc., and the service rate has reached 98.3%. The resolution rate of key cases (4 100%"is rated as" Weifang's Letters and Visits Sanwu Town Street "and" Weifang Letters and Visits Work Demonstration Town Street ".

Optimize platform functions and deepen the construction of petition positions

The first is to set up a "one -stop" contradiction adjustment center. In accordance with the principles of intensiveness, convenience, and efficiency, through overall resources, standardized procedures, and integration forces, we will create a multi -functional integration of information and visits, dispute mediation, judicial assistance, rights maintenance, rule of law education, psychological guidance, analysis and judgment, and civil affairs. Mou's House "Contradiction Settlement Service Center. Implement the work mode of "joint interview+appeal diversion+interview docking+diversified solution", gather force to create a "neighboring gang, zero distance" service brand, and build "party building leadership, collaborative resolution, rule of law guarantee, and mechanism support" Contradiction adjustment system. Extend the tentacles of service, create a "Midai Station Station" in the community and villages, and timely solve the various demands of the masses in the early stage of the masses, and to fully realize the "zero distance" of serving the masses.

The second is to establish the "3+3" letter of petition contradictions. Establish a "town -community -village" level 3 -level rule of law education service system, equipped with 6 rule of law education specialists at the town level, arrange 9 legal workers at the community, and implement 90 rulers of the rule of law at the village level. Perform centralized training to enhance the ability of legal knowledge reserves and contradictions; establish three key letters and visits teams of "organizational, land, and salary". Promote the full effort to ensure that the problem is concentrated and not left behind.

The third is to build a "1+6+N" rule of law service model. Hire professional lawyers or legal workers to provide professional services. "1" is set as a lawyer's visit to Japan every Wednesday, and the lawyer will provide "face -to -face" consulting services and legal help from the lawyer to the "Mado House"; "6", except for the fixed interviews of the lawyer every Wednesday, the remaining six days can pass Telephone, videos, WeChat, etc. communicate with lawyers at any time; "N" involves different fields according to petitions. Different professional lawyers recommend services by the Town Justice Institute to guide the masses to rational rights in accordance with the law. As of now, a total of three lawyers from three law firm have gone to the town 21 times and participated in 47 cases to provide legal aid for the five people.

Optimize service quality and timely disposal of the masses' demands

The first is to give play to the "Mou Neighboring Hotline" brand effect. Open the 2881890 (81890 homophonic "" can be dial "). It is widely promoted through the" Hello neighboring hotline "people's conditions collection channels. Reduce demand "upward". Since the establishment of the "Midao Hotline", the number of letters and visits in the second quarter and the first quarter of the town decreased by 38.89%month -on -month.

The second is to play the role of the "leadership package". High specifications adjustment of the joint meeting of the town -level petition work, and the main responsible comrades of the party and government are the convener of the duality, and establish a normal operating system; the leading cadres at or above the sub -section level are regulated on time every day, and all the petitions and "Mou neighboring hotlines on the day of the day. "Seeds and other ledger lists," one pack to the end "until the sales number is implemented; if there are less than 2 visits on the same day, participate in the scheduling and processing the existing government hotline until" clear the warehouse bottom. "

The third is to play the "basic grid" whistle function. According to the four -level system of "Town -Village -Grids -Household", the whole town is divided into 1 total grid, 8 points grids, 83 small grids, 297 microscopic grids to give full play to the "people familiar with people to be familiar with people. The advantage of familiarity and cooked situation, timely grasp the sexual information of the signs, and become a cutting -edge whistle card for the resolution and contradiction warning.

Optimize the working mechanism and implement the responsibility of letters and visit work

The first is to innovate the "three -in -one" handling mechanism. Category, that is, after receiving a complaint reflection, the Town Letters and Calls Office immediately predicts the matters. According to the content of the reflected content, it is divided into ordinary categories, organizations, land, and arrears. , Alway this matter to relevant departments or specialists; grades, the incidents will be divided into grades according to emergency, difficulty, etc., and establish a rapid disposal mechanism for cases such as power supply and heating. In the basis, the difficulty is based on the guidance of the masses, speed up the resolution, and strive to settle within 30 days. In a combination, that is, the joint tackling, the complicated cases of difficult problems, set up special work classes, coordinate letters, visits, justice, public security and other forces, and jointly attack.

The second is to establish a "three -level linkage treatment" prevention mechanism. Establish a village -community -town three -level secretary to link the "treatment without disease" prevention working mechanism. The village branch secretary investigates and scheduling twice a day. , Alerting, responsible "work requirements, regarding nothing as a matter of things, treating small things as big things, and effectively planning ahead and prevention. The third is to implement the "daily scheduling, weekly report, and monthly evaluation" promotion mechanism. Daily scheduling, the convener was mentioned, and the Town Letters and Calls Office was responsible for convening relevant personnel to attend the meeting to analyze and judge the contradictions and risk hazards of all kinds of petitions and risks on the day. The case is handled and put forward the requirements of the next step; the monthly evaluation, based on the monthly petition handling rate, the investigation rate of contradictions and disputes to evaluate the community, count the results of the community assessment, and effectively use the "command stick" in the assessment. Create a good atmosphere of "attaching importance to petitions, big grasping letters and visits".

(Source: Gao Mi Reform)

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