Hangzhou Xiaoshan: Draw the blueprint of "1+3+X"

General Secretary Xi Jinping emphasized at the 25th meeting of the Central Reform Commission that it is necessary to fully implement the strategy of the network power, and apply digital technology to government management services, promote the digitalization and intelligent operation of the government, and promote the promotion of the national governance system and governance capabilities. Modernization provides strong support. The Civil Affairs Bureau of Xiaoshan District, Hangzhou City, Zhejiang Province aims at the runway on the new track of digital reform, breaks through the key points, continues to make efforts, promotes the innovation of civil affairs work concepts, systems, technology, applications and models, draws the "1+3+X" of the Capital Civil Affairs Total blueprint.

"1" is a number of wise civil affairs information system based on the provincial integration and intelligent public data platform to achieve three "integration". The first is vertical integration to realize the five -level data of provincial departments, municipal bureaus, district, town (street), and village (community); the second is horizontal integration, realizing the data of 19 departments such as Wei Jian, Human Resources, Public Security, etc. The integrated and systematic integration; the third is the integration of data in the field of civil affairs, which integrates data from civil affairs, rescue, funeral, charity, marriage, and unpaid core business.

"3" is the creation of the Capital Civil Affairs Command Center, the Service Center and the Exhibition Center. The command center has the functions of usual supervision and wartime scheduling, especially in the scene of epidemic prevention and control, Asian Games support, to achieve decision -making planning and implementing the finger of the arm; Demand and civil affairs business consultation; the exhibition center will be displayed in concentrated exhibitions such as aging renovation, smart pension hardware, and marriage customs to allow the masses to fully participate and experience.

"X" is guided by the needs of the masses and the problem of work problems. It uses modular ideas to gradually launch various civil affairs core business application scenarios. Since 2020, the Xiaoshan District Civil Affairs Bureau has established and gradually launched application scenarios such as smart pensions, smart funerals, and smart social organizations. At the same time, the construction of a characteristic scene with reform and recognition of Xiaoshan in the areas of minors protection, charity assistance, and place name services. Through the three ends of the masses, operations, and governance, the service, operation and supervision closed loop are realized.

Resource integration, digital empowerment

Mass experience is better

"Grandma Sheng, the gas pipeline at home should be careful, and the staff will come to your home to test immediately." One day in April 2021, the Grandma Sheng, who lived in the Jiang Temple community, received a few minutes after receiving the call, and the doorbell rang.

It turned out that Grandma Sheng had a high gas concentration, and the Smart Center of the District Civil Affairs Bureau received three alarm. The system analysis believed that there was hidden safety hazards, and the staff immediately came to the door for investigation. After inspection, it was found that the gas pipelines in the elderly's house had been aging, and there was indeed gas leakage. The staff of the gas company immediately replaced the new gas pipe and eliminated the hidden safety hazards in time.

This is a real case of the "Security Guard" application scenario of the smart pension system of Xiaoshan District. The application scenario of "Anju Guardian" is a risk warning based on the four -piece "residence guardian" set of "Anju Guardia" relying on the installation of smart door magnetism, smoke sensor, gas alarm, and sleep respiratory monitor. Based on the integrated intelligent public data platform, the real -time perception data collected by the four -piece set of "Residence Guardia" is passed back to the government cloud through 5G networks. The background will detect various dangerous situations through artificial intelligence algorithm models to ensure that the elderly once accidents occur. , Able to get response and rescue in time. Especially for the elderly, lonely, alone, and empty nest elderly people, once emergency occurs, the system will automatically trigger a three -level linkage mechanism to conduct closed -loop management of potential hidden dangers. It has accumulated a total of early warning and disposal of more than 4,200 home safety hazards.

Civil affairs services involve all aspects of mass production and life, beading into chains, and the reform of civil affairs from the development process of the civil affairs. Through the system's experience process, re -reshaping, process reconstruction, and data empowerment, so that the masses can enjoy a series of online conveniences through mobile phones. Services, one -yard application, one -screen control, one -click Zhida. Every year, 416,000 elderly people in Xiaoshan District applied for various home care and community pension services through "smart pension", with a total of more than 2 million people in the year.

In addition, through the five major scenarios, the masses through the "Five Hearts" Smart Funeral and Funeral Application Experience Insiture Consultation, Ceremony of Tomb, Anxicable Munement, Announced Navigation, and Save Ceremony, more than 7,300 funeral households have completed the system behind the family members to complete the family members behind their families behind their families. Do things smoothly and warm up. Through the "people's livelihood direct" platform, the "last level" of the district -level people's livelihood redemption is opened to achieve one -click Zhida, cumulatively launch and 41 redemption record policies, with a redemption of about 2.11 million person -times, and the funds of about 870 million yuan.

Targeted effort, improve quality and efficiency

Institutional services are more accurate

"In this way, we need to be grounded and targeted, and we don't have to worry about how to solve problems with problems." Said Xiao Wang, the head of the first -stage social organization. On May 25, 2022, the Smart Social Organization System of Xiaoshan District was officially launched, providing a number of wisdom platforms for the release of organizational style and event reporting for social organizations to help social organizations adapt to massive data decision -making models and improve management capabilities. Relying on the application system of smart social organizations, the Xiaoshan District Civil Affairs Bureau has set up a series of courses for the initial social organization to accompany the growth plan to help the initial creation social organizations solve the problems of lack of internal governance, difficult resource sharing, less mutual assistance exchanges, and less connection in the same industry. The ability of talents and service management capabilities have been improved.

The cultivation of the initial social organization is only a microcosm of the application scenario of the core business of civil affairs. Civil affairs service agencies have simplified the process and reconstructing the experience steps through digital applications and information platforms, which has greatly improved operation and service efficiency. Integrate all old information and data in the region, form a "unified portal" of old service information, the "unified entrance" of the management of the elderly industry, and the "unified collection" of data involved in old fields. 437 pension service agencies have been included in video dynamic surveillance and accumulated 2.837 million normalized control. More than 70 elderly cafeteria deploy "smart dining tables" and launch "Happiness Assistant" food delivery application to achieve intelligent accurate subsidies, cumulative aid for food assistance More than 54,000 people. The pension institutions are intelligently generated throughout the process of the ability assessment, care plan, and care records of the elderly through the "smart nursing home", and the efficiency of nursing workers' work efficiency is more than 15%. Nearly 1,700 social organizations in the district have been included in the application management of "Xiao Society" smart social organizations, and realized online management, online linkage, and online accurate support. Through the "combination of flat war", "usual" can effectively see the industry distribution, party building situation, annual inspection status, activity information, etc. from the contribution and active value of social organizations. , "Wars" can achieve timely dispatching of social organizations in one screen, and grasp the implementation of social organization tasks in real time. Funeral service agencies can complete business processing through "Smart Funeral" online. At present, there are currently 76 cemeteries and more than 10 funeral service companies in the region online services to achieve more data running, allowing institutions to run less legs, and use time and energy to use it as for the time and energy. The masses provide more high -quality services. Innovative mechanism, data support

Regulatory decision -making is more scientific

On the new track of digital reform, it is not only hard technology, but also soft power. It is necessary to give full play to the digital traction role, find the blind spot of the regulatory mechanism and the starting point of reform and innovation from big data, promote the concept of civil affairs, systems, systems, systems, systems Technology, application and model innovation, realize the transition of "changing me" to "I want to change".

The system reshapes the path of empowerment. By the establishment of the "three -level linkage mechanism for the safety of the residence", "the working mechanism of the unborn station", and "the village community charitable fundraising mechanism", etc., it is clear that the responsibility boundary between the departments will be clear and the multi -cross -collaborations are achieved. Establish more than ten policies such as the implementation measures for the implementation of the subsidies of the elderly service, the special subsidies for funeral management, and the management measures for benefiting the people to ensure the implementation of the services, detailed, and implementation.

Data model precipitation supervision experience. More than 40 algorithm models such as the elderly's home safety hazard perception model, the risk of the elderly's fall, the early screen model, the community care center subsidy distribution of intelligent approval models, social organization activity evaluation models, funeral service satisfaction assessment model, etc. Become a "civil affairs brain", which greatly improves the level of governance.

Data analysis provides decision -making basis. At present, more than 500 statistical reports have been generated according to business needs. While effectively reducing the burden of statistical work in the process of civil affairs business management, the "360 portrait", residential environment analysis, minority analysis of the elderly, analysis of data analysis, and data analysis have been effectively alleviated. Protecting management affairs, analysis of social organization activity, and recommendation plan for tomb planning, etc., provide strong data support and basis for decision -making.

Source: "China Civil Affairs" magazine

Author: Wu Bo

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