Changchun Airport 96665 service hotline self -service voice menu new upgrade

In order to provide more convenient, efficient, and high -quality interrogation services to the majority of passengers, on August 16, Changchun Airport 96665 service hotline completed the new upgrade of the self -service voice menu and went online.

In view of the current situation of prevention and control of the epidemic, in order to further improve the quality of airport service and improve the service experience, Changchun Airport 96665 service hotline deepen typical cases, focus on service details, and serve the elderly and special passenger groups as the starting point. From the actual needs of passengers Starting, quality improvement and efficiency, overcome difficulties, adhere to the principle of passenger first, and comprehensively sort out the mainstream process of the self -service voice menu after negotiation and communication, mainly undergo three aspects. First, the artificial customer service button is the same, so that passengers can find the door and find people as soon as possible; the second is to increase the one -click direct dial -up dial -up dialing function of the airport hotline in various airports in the province, strengthen the coordinated interaction with the airports of various branch, and improve The 96665 service hotline is aware of the province; the third is to continue to update the self -service module epidemic prevention and control policy to provide passengers with one -click communication channels.

The new upgrade of the service hotline self -service voice menu is a new attempt and measure that Changchun Airport is based on the needs of passengers and continuously improves the quality of service. It is also to adapt to a new exploration of the new situation. In the future, Changchun Airport 96665 service hotline will continue to adhere to the original intention, be guided by passenger needs, continuously enrich and innovate various service measures to provide more warm professional services for the majority of passengers travel.

Author: Jilin Daily All Media Reporter Liu Shanshan

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