Shandong Zouping Changshan Town: "Small platforms" in grassroots social governance leveraging the effectiveness of serving the masses

"Chang Flashing Office" is a smart service client established by the "Smart Changshan" management platform. If the masses have demands, just fill in the "Event Description" on the content of the "Event" content, upload the photos related to the incident, fill in the detailed location , Name, mobile phone number and other information, you can follow up the processing progress of the event in real time. A grass -roots social governance "small platform" leveraged the effectiveness of serving the masses.

Since the beginning of this year, the mayor of Zou Ping, Shandong, in accordance with the clear requirements of the "12345" grass -roots social governance in accordance with the clear requirements of "the construction of the grassroots social governance and seeking innovation" proposed by the Zou Ping Municipal Party Committee, to emancipate the mind and seek innovation in the grass -roots level of social governance. Provide high -quality services for the people in the jurisdiction.

Use a platform. The platform first leads "politics" as a leading process to strengthen the party's construction throughout the grass -roots social governance. At the same time, "Dezhi" enlightenment, inherit the excellent traditional cultural concepts, and guide the masses to be humble and humble. "Autonomous" strong base, give full play to the role of villagers' autonomy, make good use of village regulations and learn to carry forward the "maple bridge experience". The guarantee of the "rule of law", adhere to the thinking of the rule of law, vigorously carry out the publicity of law popularization, and enhance the masses' awareness of the rule of law. "Smart Governance" support, the high -definition large screen of the command room of the Smart Changshan Demonstration Base, equipped with the "Long Flash Office" smart governance service platform, party building platform, monitoring system, conference system, etc., to achieve a network unified management, one -screen full view, integrated one -screen, integrated, command. On the other hand, relying on the Grage information system of the general University of Science and Technology, comprehensively applied the Binzhou people's housekeeper Ping An code platform, mobilized the masses to report to public opinion, comprehensive governance centers carried out diversion and handling, follow -up processing, and verified feedback, and realized that "everyone is a grid "Members and the whole people participate in a new situation", to broaden the channels to reflect the channels in the jurisdiction, and to solve problems as quickly as possible.

On the basis of the construction of the platform, the team of "multi -function" grid team and the "diversified" mediation team have been enriched. The "Pre -Charger" team composed of experts and scholars' psychological health mediation teams and legal consultants. Clarify the positioning of the grid staff and the regulating team's responsibilities, to be lazy, and the selection of stars to ensure that the masses' demands can be reported as soon as possible. On the basis of serving the general masses, the two teams also discovered their life needs and psychological needs in a timely manner for the characteristics of minority compatriots, and effectively improved the sense of security and happiness of ethnic minorities.

In order to make the platform truly play, Changshan Town established the "three concepts", that is, there is speed, adopting the online instant response and instant feedback of the hotline to respond to the demands of the masses as soon as possible; Responsibility for layer pressure to ensure that the masses' demands are implemented; if there is temperature, no matter how small the masses are, it is also a big deal. It is also a big deal. Pay attention to the way and methods at work. The most optimized disposal result. And on this basis, "four links". That is, the report is reported, and the people's housekeeper is safe code, conducts in -depth people's night talk activities, and organizes a cross -line investigation of the grid staff to make a lot of measures. Diversion; timely resolve, play the role of diversified mediation teams, solve problems with group strategies and groups, and introduce the judicial procedures that cannot be adjusted; supervise feedback, follow up and return to the situation to ensure that the resolution is in place.

In the next step, the town will continue to explore a new model of grass -roots social governance and further improve the digital, professional, and precise smart management working system of "one -screen pipe, one -screen full view, and integrated command".

Reporter Geng Yue Correspondent Kang Yue Wang Jingyi reported

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