The side door is not open, the courier is difficult to enter, and the noise disturb the people ... Has the summer hotline complained resolved?Let's go back and watch

Shanghai is particularly hot this summer. The same hot as the temperature is hot, it is the 30th Xinmin Evening Summer Hotline. Citizens have a lot of calls, more complaints, and many new hot spots. Readers have brushed a screen after a message. From building a "epidemic prevention door" and opening the "convenience door" community management contradiction, to the dissatisfaction demands of disturbing the people, destroying green vegetables, and the continuous high temperature in all kinds of emergencies of people's livelihood ... The reporter visited every scene at the scorching sun, deeply understood the cause of the blockage point, where the stuck was, and pushed all parties to gather efforts to solve the worries for the people.

The epidemic prevention and control is not loose, life is less tossing, and the city's operation is smooth -a multi -choice question that "both wants and more" tests the city's management wisdom.

Those "doors" that were closed due to the prevention and control of the epidemic,

Is it reopening now?

After the epidemic prevention and control enters the normal stage, whether the "door" that has been closed can be reopened, so that residents at high temperatures are anxious. The Xinmin Evening Summer Hotline continuously tracks the report, which has caused readers to strongly resonate: community management should take more fine measures to take into account safety and convenience needs, rather than simple "one -size -fits -all".

The door on the side of the community is not difficult to solve the problem

The entry and exit of the community channel is the basic needs of residents. However, in Shanghai, which is 40 ° C at 40 ° C, it is still common to have doors.

179 Ainnan Flower Garden, 179, Huixiu Road, Beigai Town, Pudong New District was listed. Since the epidemic occurs, the north gate of the community has been closed for a long time. Since the north gate is adjacent to the subway entrance of Yang Gao South Road Station on Line 7, it takes 15 minutes to take the residents from the south gate to the subway entrance. The managers of the community bluntly stated, nothing more than "epidemic prevention and control" and "lack of manpower". There are similar scenes in many communities visited by reporters. Many community managers only talk about the reasons. For the demands of residents, they can help.

Can't this door really open? the answer is negative. Many communities in Shanghai answered this seemingly difficult problem with their own cases. The conditions should be opened, and the unconditional time period should be opened. As long as you want to solve the problem, the method will always be more difficult than difficulties.

After the summer hotline report, Ainan Huayuan quickly adjusted it to re -open the long -closed community north gate through opening and recruiting volunteers. However, there are still many communities to maintain the status quo to this day.

To do a good job of epidemic prevention, the purpose is to enable the people to live safely, rather than the upside down, because of the waste of food. At present, epidemic prevention has entered normalized management, which is the time to test the management ability of grass -roots departments. It is hoped that the relevant departments will take the initiative to take the initiative to find a way to respond to residents' demands to ensure that citizens return to their original life as soon as possible.

Express takeaway should not be blocked outside the gate

Takeaway and courier cannot be advanced in the community. It is also a hot spot for many citizens to complain. A large number of express delivery can only be piled at the door of the community, bringing many problems.

Huangpu District Fuxingfang is an old community with most of the elderly residents. Because all express and takeaway are not allowed to enter the community, residents can only be scorching the sun and bend over again and again. Especially the older old man, his eyes are not good, finding hard work, and moving to climb the building. The residents are urgent to dismiss the "prohibition order" and report to the relevant departments that receiving the reply is "there is no contact service for express delivery and takeaway." However, at the entrance of the community, residents and courier piles in and out of delivery or pickup. Is it "no contact" or "dense contact"?

Multiple communities express, takeaway cannot be sent upstairs

Many netizens leave a message under the report that similar phenomena are not cases. The express delivery of Xuhui Tianlin Twelve Village was asked to put it at the door of the community. The old man could not carry a large one. After two or three steps, he had to take a break. Children who want to give filial piety to the elderly can only give up.

What was pleased that the summer hotline reporters were pleased that after hearing the demands of residents, the management departments of many communities quickly responded and gave solutions. For example, Mr. Yu, who lives in 300 Xingfu Village, Shuangyang Road, Yangpu District, recently told reporters that the community neighborhood committee has issued a notice that the courier will be delivered to the door from the 16th of this month.

The leisure in front of the house should not be closed

The door that should be opened in the community also includes the door of the community activity venue.

For a month, many residents have called the summer hotline, and the stadiums and shopping malls have been opened. Why do they have "good places" from community libraries and children's playgrounds to community activity rooms. The reporter surveyed multiple places on the spot. Managers were based on "need to prevent epidemic prevention", "reduce unnecessary contact", and "waiting for the approval of the superior department". They did not answer the specific time or requirements of the opening of the community activity venue.

Children's Paradise, Community Activity Center and other doors are closed tightly

It is difficult to open the place of community activity. Where is it difficult? The reporter investigated several open community activities places, and the two -dimensional code of the "place code" was posted at the community and venue entrances. Observation found that because there were no personnel on duty, many people felt that "scanning the code" was troublesome and ignored this important epidemic prevention link. This may be the concerns of community managers and open places, but there is no special personnel to check the health code. Once there is a sporadic epidemic or difficult to trace.

Shencheng's epidemic prevention continues to be accurate, and the venue of community activities needs to be "open". Facing the problem of shortage of epidemic prevention personnel, community managers can "make up" by adjusting the positions of property personnel and recruiting community volunteers to allow more to allow more Citizens feel the beautiful life at the door. Refined management requires embroidery kung fu

Compared with the "secondary influence" of the epidemic situation, such as the influence of the side door and the insufficient express delivery, the normalized management of some communities exposes the shortcomings in a special period.

In the Runjingyuan Community in Dongjing Town, Songjiang District, the phenomenon of residents' ruin of green vegetables was serious, resulting in more than half of the greening of the community into a self -retained place for a few people. There is also the behavior of pouring sewage with a private manhole cover, which is not only suspected of illegal, but also shocking. As early as February of this year, the territorial Light Star Commission and the law enforcement departments were removed from the vegetable garden near the main road. However, it became more rampant after destroying green and green.

Self -retained land surrounded by net pockets appears in the green belt

Some residents pry up the well cover to pick sewage

The majority of netizens also supported the Light Star Commission through the summer hotline to help the platform- "solve the increase first, then solve the stock" "It is recommended to rectify this in autumn harvest, so it is easy to accept" "can be opened up." Let the residents grow vegetables, Shanghai is not without precedent. " The Light Star Commission is also actively seeking the government to subsidize the greening and replenishment and post -management after the Caiyuan Garden.

The epidemic has led to the extremely narrowing of the radius of life, and the citizens have higher requirements for the comfort of the home and communities. Therefore, the "key small things" that occur in the community can often resonate and become a hot topic for netizens. This also puts forward higher requirements for the grassroots governance capacity of the community. Refined management services require deeper embroidery effort to resolve "urgency and sorrow" to enhance the residents' happiness index.

Cracking people's contradictions, noise disturbing the people, difficulty in maintenance ...

Is the anxiety of high temperatures solved?

The heat is unbearable, the scorching sun is baked, and the needs of livable, living, and music are concerned. The living environment has been repeatedly destroyed. Human and tree contradictions, noise troubles, construction disturbances, and difficulty in maintenance are prominent. Residents can't wait, they can't sleep, they can't sleep, they have to collapse, and they are uneasy. Following a passing phone and asking for help, during the Xinmin Evening Summer Hotline, the reporter investigated the truth to solve problems for residents, and obtained the active cooperation of relevant departments. A pile problem is being effectively relieved.

Greening and disturbing the people must be well controlled

Residents calling for 79 large trees that were over -trimmed by the community, "collective death" caused insects to ravage, inverted hidden dangers, and unmanned control. There are also dozens of big trees across the wall of the neighborhood in the community for 30 years. Big trees and residents, greening and disturbing the people, the environment is good, and the troubles follow.

Five years ago, the Southwest Community, 407, 407 Yutian Road, Quyang Road Street, Hongkou District. In the transformation of the "Beautiful Homeland", the trimmed 79 landscape Metasel trees were "collective death" in the green belt of the community. Insects were raging and hidden dangers ... After five years of problems, residents were worried. "Violence Pruning" has attracted widespread attention again. "Simple and rude!! Garden trimming is a forest -based art processing, which reflects the harmony and aesthetics of man and nature." In the comments, there are many insights between netizens and more scientific and more advanced requirements for the greening maintenance of the community.

The diversion of Mizutu tree in the southwest community

126 Lingyun New Village East District of Xuhui District Hongmean Road, a row of towering towering trees in the east of the east district of Lingyun New Village. The river environment is good, but the big tree has been trimmed in 30 years, blocking ventilation and attracting ants. After the reporter reported contact, the street sent the green capacity to proclaim on the same day to ensure that the residential area was transmitted.

The residential building of Lingyun New Village is secretly covered by the unexplained Mizuko trees

Construction site rectification eliminates hidden safety hazards

The construction site "Daxing Civil Engineering" hurts the "scar" of adjacent communities. Improper construction on the construction site has caused hidden safety hazards and has also become a hot spot for citizens. In the summer hotline, this newspaper has paid attention to many times, reflecting the 460 Lane Xinluhuayuan, 460 Four Ping Road, Hongkou District, and 555 Water Shore of Hexia Road, Jiading District. The residential wall was cracking, and even the ceiling of the resident's house dropped twice in a row, shuddering.

The ceiling of the residents of Xinluhuayuan falls

Waterfront Jinqiao Garden steps cracks clustered

The reporter found in the interview that most of the "injured" residential buildings have been built for a long time, and the "accident" site "close at hand". If the construction party did not make a plan in advance, and the construction norms were not strictly established in the process, it would inevitably be surrounded by surroundings. Houses cause damage. In addition, when the residents find a problem, the construction party fails to respond and actively remedy in time, which is also an important reason for the increasing hidden dangers.

After the report, the relevant departments intervened in time and urged the construction party to rectify immediately to eliminate hidden safety hazards. At present, the construction party of the No. 35 and No. 53 of Siping Road has completed the repair of the damaged ceiling of the old man's house of Xinluhuayuan; the construction site next to the Jinqiaoyuan of the waterfront has been suspended. After the construction of the crushed tiles, after the construction of the foundation pit is completed, the road roads and damaged houses are carried out together; the construction site next to Wuning Yicun also promises that it is responsible for the cracking house to the end. To minimize the impact of construction on residents' lives.

Noise disturbing the people in time to reduce noise rectification

Summer is inflamed, noise is blocked, and residents are uncomfortable.

Our newspaper reported: 22 large air conditioners outside the office building separated from the wall of Pingxing Road 680 continued to roar, causing residents' headaches; 108 Jingjiang Road, Yuanxinyuan, 199 Jiansheng City Homeland, No. 273 and Yuanyuan, and Yuanyuan Xinyuan and other communities are near the rail transit line, and the noise reaches 100 decibels ... After reporting from the summer hotline, the relevant departments will give response and rectification plans in time. The office building opposite the 680 Custom of Pingxing Road in Jing'an District has also received law enforcement proposals from the Jing'an District Ecological Environment Bureau, which will take measures such as optimizing layout and sound insulation and noise reduction. It is expected to be implemented before September 1 this year. The Jing'an District Construction and Management Committee has given feedback from the Municipal Transportation Commission and Municipal Shentong Metro Corporation to reduce the impact of subway noise from a technical and management perspective, and study related sound insulation noise recurrence measures.

Property maintenance 4 days to solve 5 months of problems

The stool at the bottom of the building was overflowing, and the dizziness and eyes were painful. What is the most afraid of high temperature days? Mr. Wang, who lives in Yaohua Road 550, encountered difficulties. Hundreds of crickets drilled into the house, and millions of mosquito flies danced. It was reported in this newspaper "Stink! After the residents of the residents who were overflowing with the stools of the dung, the residents were resolved within 4 days.

The hits shared by the patio in the house of Mr. Wang are overflowing, and no one is repaired.

Mr. Wang's family scene was shocked. On the hot summer, all three windows facing patio were closed tightly, and they were tightly sealed. After the pipeline in the patio was blocked, the sewage and feces overflowed from time to time. Not only the walls and ground were full of dirt, but also dense black flying worms attached to the wall.

Because the maintenance funds were not in place, maintenance has been delayed to July. The residents asked repeatedly and replied to "still walking the process." Fortunately, after the reporter's interview, the "process" walked, and the maintenance was arranged. The property finally agreed that the maintenance funds can be in place late and do the project first. At the end of July, the patio pipelines of the residents' homes were restarted. After the report, 4 days finally solved the problem that troubled him for more than 4 months.

What are the shortcomings in urban construction and management?

Looking forward to the people and the people more "golden ideas"

The citizens of Shanghai are the masters of this city. Summer hotline is a channel for citizens to reflect the problem, and it is a platform for constructive suggestions. Since the opening of the line this year, many "urgency and sorrows" issues have attracted the attention of citizens, and they have also attracted their hot comments and suggestions. They have started from their own experiences to make suggestions for urban development. In previous years, complaints and suggestions have also become the "golden ideas" that spur the relevant departments to improve their service levels, helping them to "stay silent" to complete the "last mile" of living security.

"Return to the people" must solve the "design defect"

Non -motorized vehicles block roads, pedestrians are forced to "travel with the vehicles", the layman roads of the subway station are difficult, and it is difficult to get on the sky! During the summer hotline, the Xinmin Evening News reported that the phenomenon of non -motorized vehicles outside multiple subway stations caused a strong resonance. The number of clicks on this report on the headlines today rose to more than 2 million.

The reporter saw outside the Kangqiao Road Station on Line 18 that the sanny road outside the station was full of non -motorized vehicles, which stretched dozens of meters. Pedestrians had to walk on non -motorized lanes, and they were very dangerous with flying battery cars. Outside the Wild Zoo Station on Line 16, the number of non -motorized vehicles is even more huge, and the dense "car sea" is daunting, and even the blind road is occupied.

Line 16 Wild Zoo Station Outside of the dense non -motor vehicle "Car Sea"

After the report was published, netizens with the same experience started the "Tucao Conference", and everyone pointed directly at "design defects." There are only a few kilometers of subway stations in the suburbs of the suburban suburbs, which is equivalent to two subways in the urban area. The interval between the connection buses is half an hour. Therefore, most residents of the surrounding subway have to rely on non -motorized vehicles to solve the "last mile" problem. Therefore To the needs of citizens.

"If the design of the subway station does not leave a parking space for motor vehicles and non -motor vehicles, the subway function will disappear by half. Urban managers should adjust as soon as possible to plan appropriate locations for non -motor vehicles and improve traffic order." In this regard, netizens, netizens It is recommended that each subway entrance should plan parking lots, and motor vehicles and non -motorized vehicle areas are parked, so that they can "return to the people" from the root.

Add open bus lines to string a blank area

The roadside was on the subway station, and the residents in Xujing Town lamented that the road was too long and the car was too small.

South of the Huqing Ping Highway, Xujing Town, there are connected residential areas. There are nearly 10,000 residents. It is inconvenient to travel to public transportation.

The reporter saw that the south gate of the Czech Republic has a bus station on Xujing 4. The site name is "Lianmin Road Yelian Road", with a departure interval of about 20 minutes. Residents complained that it was very inconvenient to go to the Carrefour Supermarket on the Shanghai Qingping Highway. It was only about 1.6 kilometers away, but it took more than 40 minutes one way.

Around the community is a blind area of ​​shared bicycles. The bus station on the door of Xujing Road at the door is inconvenient to travel to several commercial districts on the Shanghai Qingping Highway

Residents explored several traffic lines, but found that each one was time -consuming and laborious. Especially for the old people who "buy a burning" at home, it is too hard to toss. In addition, there is no shared bicycle coverage in Xujing Town, and the "last mile" problem needs to be cracking.

As a result, the residents made suggestions: whether it can increase or optimize the bus line, and pass through Lianmin Road, Huqingping Highway, and Line 17 Metro Panlong Road Station; increase the launch of bicycle sharing or public bicycles to ease the travel of the residents of southern Xujing in the southern part of Xujing Stress, facilitate everyone's daily life. Safe "last mile" for water use

High temperature and heat, residents' home stopping power and electricity was the "big difficult" of the summer hotline complaint. However, in recent years, such topics have become lighter and lighter. Behind the water and power departments have made operation and maintenance preparation in advance.

How to guarantee the quality of drinking water in the "last mile"? The water department quietly washed the water tank. The reporter learned that in the process of cleaning the water tank of the residential building today, it has been cleaned from one by one, one by one, and has changed to the parallel cleaning of the roof water tanks in multiple buildings, which makes the community actually stop the water. Time is greatly shortened. When the normal water is not affected, the water tank cleaning also becomes "unsophisticated".

Since the peak summer, Jiading Power Supply Company found 214 heavy -duty platforms and 34 low -voltage platform areas, all of which have completed the first round of governance in 24 hours. 10 kV transformer total 4255 kVA. More than 50 staff members of the State Grid Shanghai Super high -pressure company and Shanghai Power High -voltage Industrial Corporation fought over 8 hours on August 15th to successfully eliminate the critical defects of the 220 kV Bareer's parent line of Gaodong Station to support the bottom of the porcelain bottle.

Statistics show that this summer, more than 3,500 professional repair for more than 3,500 people with a daily power company listed on the State Grid State Power Company will be available in 24 hours, with an average daily processing of 1,377 repairs. The shortest in recent years.

Gold Coast Studio

Author | Zhang Yuyun Wang Jun Yang Shuo Yang Yuhong

Qian Wenting Ji Shengzheng Qiu Ying Qiong Fanghao

Lu Changqing Jin Ye Luo Shuiyuan Xia Yun

Graphics | Sun Zhongqin Tao Lei Wang Jun

Yang Yuhong interview object provided

Editor | Lu Jiahui

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