Nearly 90 % of consumers have encountered unfair format clauses!The field in the field of online shopping is the most ...

Some time ago

"China Consumer Daily" launched

Series reports of unfair format clause survey

Involve

Bilibili, Mango TV, Netease Cloud Music and other websites and APPs of the "User Agreement" of APPs use format terms to eliminate consumers to solve the right to consumer disputes through litigation;

When you check "user consent"

Do you pay attention?

August 18th

China Consumers Association released

"Elapse Format Terms" Consumer Cognition

And clue collection survey report

the survey suggests

87.88%of consumers

I have encountered an unfair format clause

Super 70 % consumers

Forced to agree to the content of the format

The survey shows that those participating in the survey generally understand the format terms. 87.88%of consumers have encountered an unfair format clause. After encountering the clauses of unfair format, more than 70%of consumers will still choose to continue the transaction. The main reason is Unable to continue trading.

The reason why the clause of unfair format continues to use or consumption

Most consumers can correctly choose consumer rights protection channels when they encounter unfair consumption.

How to safeguard your rights and interests when you encounter unfair consumption

At the same time, nearly one -fifth of the participants chose "silent tolerance", indicating that the high cost of rights protection and the inadequate rights protection effects have insufficient confidence in their rights to defend their rights.

The cause of the clause of unfair format

Online shopping, online games, education and training and other fields

There are many clues for unfair formats

This clue collection activity received a total of 367 cases provided by consumers. The clues of unfair formats were mainly concentrated on online shopping, online games, education and training, communication services, house decoration, medical beauty and other industries.

According to the participating clues, the original answers of consumers were collected, a total of 367 clues were collected, of which 172 were online consumption, accounting for 47%, and 195 offline consumption, accounting for 53%.

Online consumption case

Online shopping, online games, education and training account for the top three

Offline consumption case

High proportion of education and training, house decoration, medical beauty

Consumers should improve

Awareness of contract and rights protection

The "Report" proposed from the perspective of protecting consumers' legitimate rights and interests in the format contract that the consumer rights protection system should be established after the incident.

The first is the source governance to strengthen the prevention beforehand. Operators should strengthen awareness of fairness and responsibility, formulate format contracts fairly and reasonably, and do their best to instructions. Consumers should raise awareness of contracts and rights protection, and fully understand the format contract signed.

The second is process control and strengthen supervision in the matter. Continue to vigorously implement the format contract template, and improve the implementation of the format contract filing system.

I don't know where to check the contract for demonstration text

See here

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