Robotic care service, you need to pass the "Old Lao" level

In the digital era, robotic pension services are increasingly watched. The purpose is to use the robot as the service platform, do a good job of serving the elderly, and maintain the dignity of the elderly. Building a higher level, more complete, and more standardized robotic care service system will help promote the aging cause of my country's aging to enter a new stage of high -quality development.

The advantage of robotic pension service is obvious

The front -edge technologies such as artificial intelligence, cloud computing, and big data are booming, and intertwined with the global population aging process, and promoting new development opportunities in the field of pension services. The care robot is a smart crystallization of the deep integration of artificial intelligence and pension services. It can be both software applications such as intelligent voice assistants or hardware equipment that can be undertaken by care services. Diverse pension services.

An old man has a video call with his family through the intelligent pension robot "Ate" experience. Xinhua News Agency reporter Huang Zongzheng Photo

Compared with human caregivers, the care robot is not affected by negative emotions, and the care accident will not occur due to fatigue. It has obvious advantages in terms of all -weather services and precision services. However, the anxiety of the disappointment of robot service has also been continuously improved with the comprehensive arrival of the digital age. Many people think that although advanced care robots are expected to respond more accurate and effectiveness on the service needs of the elderly, they may also violate the wishes of the elderly and make themselves. It advocates the most suitable service content to provide robots.

When it comes to the responsibility of the robot to humans, it usually points to the three laws of the classic robot: first, the robot must not harm humans, or watch the sleeves when witnessing that humans will be dangerous; Conflict; Third, the robot protects themselves without violating the first two laws. Being able to uphold the principles of doing good deeds, do not hurt, and preside over justice in the pension environment is where the robot is promoted to the bottom line in the field of pension services.

Pay attention to maintaining the dignity and autonomy of the elderly

The historical accumulation of robotics research and development and application requires robots to always fulfill the duties of the service. The robot provides recreational services such as recreational support and psychological consolation. In fact, it follows the preset service specifications. The algorithm -based care logic and care strategy deeply affects the entire process of robot service.

The current disputes on the underlying design are mainly concentrated in training samples. Because the sample is difficult to consider the complex elements such as regional differences, living habits, age, and disability, it may cause robots to make a violation of ethics. For example, the robot may restrict the elderly or disabled elderly people from getting out of bed on the grounds that the floor is wet. In fact, the robot judging whether the behavior of the elderly is a technical difficulty in itself. The principle of partial service can easily lead to the service content and quality of the service content and the basic requirements of "the elderly -based".

In addition, from the perspective of robotic forms, although the care robot does not necessarily have a form similar to humans, the robot is increasingly similar to humans during the service process. Some elderly people are often unable to distinguish whether they are communicating with real people; the excessive dependence of the elderly in the robot may also lead to a wrong understanding of robot identity and function. For example, the elderly regard the robot as a loved one. When the robot provides services, it is unconditionally believed that the robot will feel sad when they are separated from the robot.

As the age of the elderly worsen and health, maintaining the dignity of the elderly will become more and more challenging, and this process is often difficult to competent. The current robotic pension service cannot fully meet the requirements of the elderly in the sense of retirement and respect for the elderly. Some pension institutions tend to entrust the care work to robots to reduce the risk of virus transmission.

The intervention of robots is objectively reducing the communication between people, which can easily cause the elderly to have a sense of abandonment, and make the elderly's dignity of the maintenance facing severe challenges. The widespread application of robotic pension services will change the definition of functional health for the elderly. When physical and mental health no longer become an important basis for realizing healthy aging, it is more to examine the adaptation and use ability of the elderly for the elderly's pension service, which may constitute a pair The discrimination of "digital disability" old people who are unwilling to accept robot services and do not use smart pension technology.

Therefore, robotic pension services need to pay attention to "reaching the care of the care cannot prove that the care means reasonable" should be judged from the perspective of whether it is moral and responsible. The elderly shall benefit from the robotic pension service, the autonomy, self -determination, and self -care ability of the elderly shall be correspondingly guaranteed or improved through the robotic pension service. The rights and interests of the elderly shall not be infringed by any form of the robot service.

The audience learned about a "24 -hour old man intelligent accompanying robot" at the exhibition. Photo by Xinhua News Agency reporter Li Ziheng

Robot care service is for the purpose of "benefiting"

"White Paper of the Smart Pension Industry (2019)" pointed out that the service limitations are strong, lack of humanized measures and spiritual care, ignoring the emotional communication needs of the elderly and the needs of entertainment life are prominent problems facing smart pension services. The cultural connotation of the care robot is lacking, and does not pay attention to the ethics of respecting the elderly. There are defects in terms of demand service and people -oriented aspects. It is an important factor in restricting the development of robotic pension services.

There are more than 40 million disabled elderly people in my country. Compared with the elderly, the disabled elderly people have both disabled people and the elderly. The booming development of robotic care services has provided valuable opportunities and technical support for the employment of disabled elderly. Take the care of the elderly care for the elderly as the key task of R & D and application, and use innovative equipment to seamlessly access the daily life of disabled elderly people to improve the quality of the elderly in the elderly in the disabled in order The obstacle service system consolidates the pension guarantee of disabled elderly people -the elderly services provided by the robot can enable the disabled elderly to share the results of digital social construction and make the social environment more suitable for livability. All wisdom and old -fashioned services, including robotic care services, should embark on the road of aging development. The "Implementation Plan on Effectively Solving the use of intelligent technical difficulties" issued by the General Office of the State Council requires that intelligent innovation should closely follow the characteristics of the elderly and effectively solve the difficulties of the elderly in the use of intelligent technology. The smart pension terminal product represented by the care robot should be friendly to the elderly, can effectively meet the needs of the elderly, facilitate the use of all elderly people, and effectively adapt to help the elderly get rid of the difficulties. Robotic pension services reflect the development of the development of intelligent to intelligence. On the basis of meeting the needs of the elderly, the elderly can use, use, dare to use, and want to use.

Source: "Half Moon Talk Internal Edition" 2022, No. 8

Author: Chen Yan (Author Unit: School of Social College Wuhan University) | Editor: Zheng Xuejing

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