No new watches will disappear overnight to assist the disputes

The newly bought watch is broken overnight, and consumers are required to return the goods but were rejected by the merchant. Recently, the New Taipei Call Association of Changzhou City, Jiangsu Province, successfully mediated a watch consumer dispute, and merchants went through the full refund and return procedures for consumers.

"It is not necessary to send the inspection by yourself. What is the reason for the merchant to send the inspection? What is the reason?" A few days ago, Mr. Zhang, the consumer, complained to the Changzhou New Taipei Consumer Association, saying that it cost 25,000 yuan to buy it in a watch store in Xinbei District, Changzhou City. A Langqin watch, the next day, found that the watch pointer would shake with the arm, and there was a suspected quality problem. Merchants said that the inspection report of Langqin Shanghai headquarters must be determined, and it takes 15 working days before and after. Mr. Zhang decided to send the inspection by himself. The test results showed that the watch did have quality problems, but the merchant did not return the goods on the grounds that the inspection was not for inspection. Mr. Zhang then complained to the New Taipei Consumers Association.

After accepting the complaint, the Changzhou Xinbei Calling Association Longhu Tang Branch organized the "520 Party Member Rights Rights Rights Team" to intervene in mediation. After investigation, Mr. Zhang's situation is true. Since then, the pre -inspection results of Langqin Shanghai headquarters are: "case scratches, scratches or scratches of straps, and pointers touch/touch glass."

According to Article 24 of the Consumer Rights Protection Law: "If the goods or services provided by the operator do not meet the quality requirements, consumers may be returned in accordance with national regulations, the parties agreed to return, or require operators to perform their obligations such as replacement and repair. If there is no state regulations and the parties agreed, consumers can return the goods within seven days from the date of receiving the product; if the conditions for the legal termination of the contract after seven days, the consumer can return the goods in time and not meet the legal termination of the contract, they may require the operator to perform the performance The obligations such as replacement and repair. "After repeated mediation by the staff of the Consumer Association, the merchants have completed the full refund and return procedures for consumers.

Produced by Chinese Consumer Newspaper New Media Editorial Department

Source/China Consumer News · China Consumer Network

Reporter/Xue Qingyuan

Edit/Duke

Supervision/He Yongpeng Ren Zhenyu

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