Baokang's "Old Service" conveys human social temperature

Comprehensively implement the "online office" and "hand -in -law" to allow the masses to "zero legs", but also adhere to the "offline office" and "on -site office" to serve the "silver -haired family".

A few days ago, in Baokang County, when the staff of the Human Social Window of the Government Service Center came home, after the qualification certification was applied on the spot, the 90 -year -old Aunt Feng thanked.

The person in charge of the Human Social Window of the Baokang County Government Service Center said that with the comprehensive advancement of the "Internet + Human Resources" service, the county's human -social department has vigorously simplified the process of handling, that is, the handling rate reaches 95%, and the proportion of zero legs is 99%. , The masses "only run once with legs and only one door" have become the norm. However, it is not necessary to ignore that when aging encounters digitalization, the "silver -haired family" like Aunt Feng became a "slow crowd" in the Internet "fast era".

"Innovative ideas, the front service, we must let the good policy benefit every mass." The person in charge introduced that since this year, the human social window promotes the traditional offline service and the online "smart social security" service. Established and improved the authentication model with silent certification, face recognition self -service authentication, and on -site service site certification as a supplementary certification model. A series of "old -fashioned services" around the "silver -haired clan" successively launched ——

Adhere to the combination of general applications and classification, extend service tentacles, promote service sinking and cross -level co -organizers, improve multi -level social security service platforms, further expand cooperative banks and service outlets, so that the elderly can do things; Working facilities and equipment, equipped with old flowers mirrors, magnifying glass, big -character version policy guidelines, etc., provide relevant drugs such as first -aid boxes, configure loving special seats, water dispensers, add love windows, set up service teams to serve the elderly; for the use of smartphones, smartphones will not use smartphones. Living alone, disabled, elderly elderly people, and other special elderly people who are not convenient for authentication to walk, organize special personnel to serve, so that they can enjoy the "one -on -one" warm service without leaving home.

Policies are warm and intimate, "suitable for old service" conveys different human temperatures, winning a highlight. "We will continue to serve with affection to warm more people." The person in charge said.

(Huang Yan, a correspondent from Hubei Daily All Media Deng Wei)

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