[New Era of Endering New Journal of Journey] Enhance the level of service to allow the masses to enjoy the happiness of warmth

In recent years, the heating industry in our district has developed rapidly, heating management has become more standardized and scientific, effectively promoted the environmental environment and people's livelihood improvement, and allowed the masses to enjoy the sense of happiness of "temperature".

"Winter disease and summer treatment" guarantees winter heating

Beijing Tianyang Heating Service Co., Ltd. Tiantong Garden B03 Heating Plant has a group of busy "heat" people. They faced the scorching sun, climbed the pipeline, the bottom of the well, and shuttled on the streets of our district to conduct comprehensive maintenance and hidden danger management of heating equipment. , Lay a solid foundation for the next heating season.

Since the summer, the special rectification work of the "Winter Diseases and Summer Treatment of Winter Diseases" in the Nanhuan Heating Plant has been fully rolled out. The operation and maintenance personnel carefully investigated the boiler system, the heating authority network, the secondary pipeline network and other equipment in accordance with the maintenance plan and responsibility. , Maintenance one by one to ensure that winter equipment can operate safely and stable.

"The annual heating season is the most tense and busiest when front -line workers. In about 130 days of ultra -long range, they are running hard to ensure the warmth of residents every day. After the heating plant stops, the heating plant heating system starts the 'Winter Disease Summer in Summer Summer Summer. Govern the special rectification work, detect and maintain the components of the system, and timely eliminate the hidden dangers of equipment failure, and ensure that the system equipment can run normally in the next heating season. "The relevant person in charge of Tiantongyuan B03 said.

The non -heating season is the best time for the "physical examination" of facilities and pipe networks. Each heating plant formulates specific maintenance plans and the maintenance plan of the thermal network system in accordance with the actual situation, and refine various tasks to ensure that the equipment governance has squares. "Perform results.

As of now, there are 110 heating units in the region, with a heating area of ​​about 49.9972 million square meters. The heating units have carried out special rectification work for "winter diseases and summer treatment" for key areas during the non -heating season. In the past three years, more than 50 key communities have been remedied.

Clean and high -efficiency help energy saving and emission reduction

In recent years, while ensuring the warmth of the residents, our district has taken energy conservation and emission reduction as an important task to make heating more environmentally friendly and greener.

Compared with coal heating, "coal -to -gas" heating has the advantages of "zero pollution", "fast temperature" and "simple operation". The Nanhuan heating plant is one of the "coal -to -gas" heating boiler rooms in our district. After the coal is changed, the new gas boiler uses flue gas condensation recycling technology, low -nitrogen combustion technology, climate compensation technology, and the depth recycling technology of flue gas waste heat. At the same time, the gas boilers are all automated control. According to the changes in outdoor temperature load, accurately control the operation of the operation, the super temperature, ultra -pressure, low pressure and other chain protection devices are complete. The machine stops running automatically, and the sound light alarm is turned on at the same time.

It is understood that from 2013-2017, the District Urban Management Committee led to clean the energy transformation of the heating coal-fired boiler room in the urban areas of the district. Before the heating season in 2018, all the heating of clean energy has been achieved. The heating system that is dominated by gas heating in the region and a combination of multiple energy and multiple heating methods has been formed.

In addition, the District Urban Management Commission has completed the heating old pipe network reconstruction project, involving 43 renovation communities, 21 heating units, and the length of the pipe network is about 620.96 kilometers. It involves the transformation of more than 10 million square meters.

"Butler" and "grid" services have "temperature"

During the heating season from 2021 to 2022, the heating industry vigorously promoted micro-circulation service models such as "steward" and "grid". All employees adhere to their posts, fine adjustments, and provide high-quality and intimate services for citizens.

On March 1st, the temperature suddenly dropped. At 7 pm, the thermal workers and the members of the Beijing Yongan thermal Co., Ltd. came to a resident of the Shitao Tianlang Community to conduct a return visit to the heat service. "After the heating pipe heating failed, I called the thermal company. The staff arrived in 10 minutes and quickly eliminated the fault. After that, I also returned many times and worked hard!" Said the residents of the community.

High -quality services, intimate for the people. During the heating season, the heating unit is closely connected with the local government, and the problem of heating the difficulty of heating is solved by carrying out the "petitioners asking for warmth" activities and providing room temperature monitoring services. At the same time, the District Urban Management Commission ensures the warm winter of the citizens through interviewing the heating units and organizational repair. According to statistics, from 2021 to 2022, a total of 19 heating units are interviewed to properly resolve relevant key demands; organize 72 places for repairing and running out of the leakage point to timely exclude hidden dangers of heating safety; The 217 boiler rooms were fully covered with safety inspections, and there were no general production safety accidents.

With the gradual improvement of civic service hotline work mechanisms, the District Urban Management Committee carries out data docking with the Changping District heating service management platform with the 12345 platform to form a three -level processing mechanism of district, town (street), and village (community). "The work mechanism further optimizes the processing process to form a rapid response and timely processing feedback mode. At the same time, gradually establish a" heating steward "working mechanism, requiring all units to refine the content of the work, standardize the working procedures of employees, and effectively improve the masses' sense of gain and satisfaction. Spend.

In recent years, the total number of heating complaints in the region has declined.Among them, during the 2021-2022 heating season, the residents of our district concentrated heating category 12345 requesting a total of 3,546 requesting orders; 18 complaint companies in the region, accounting for 16%; 0.7127 complaints of 10,000 square meters, which were lower than the city average.EssencePhoto/Xiang Ling Xiao

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