Grassroots Convenience Service Center (station) pilot to promote the construction of "three people" in government services

With the continuous advancement of the standardization construction of Zhoushan Grassroots Convenience Service Center (Station), a few days ago, the pilot work of Putuo Shan Town, Hexing Community, Lianhe Village (station) pilot work completed the construction goals of the city's grass -roots convenience service center (station) , Build a "15 -minute government service circle" to promote grass -roots government service work to a new level.

The facility system is in place to improve the construction of the position

In response to the "Implementation Rules for the Standardization Construction of the Government Service Center" and combined with the actual situation of the venue, the functional service areas such as comprehensive acceptance, rest waiting, and self -service service in the service hall; implement two types of windows two types of comprehensive acceptance and help agency, configure high -mortar instruments, mobile collection Performance services such as parts equipment (also evaluation device) are required to accept the 2.0 matters; the lobby is equipped with convenient service facilities such as first aid drugs, convenience service boxes, and water dispensers; The agency and other systems are effective to effectively implement the requirements of service venues.

The configuration of matters is in place to deepen the convenience of the people

The agency system has been continuously improved, the agency channels are diversified, and the service service services are more convenient. At present, the people's service centers (stations) have been adjusted to allocate 692 issues of Putuo Mountain Town, 505 items of Zhujiajian Street, and 122 items of convenience service stations in the village (community). Clarify the specific paths of matters, print the "handbook of doing things" at high -frequency matters, and place it at the obvious location of the site to facilitate the masses to obtain inspection.

Personnel team in place to strengthen capacity building

Standardize the management of agency personnel to ensure the overall quality and working ability of staff. At present, two pilot units have been implemented with 2 pilot units to help agent officers. Through remote counseling, centralized training, and on -site guidance, the "Personal Application Home Certificate" and "Subsidy Employee Subsidy Application" Three times, one -on -one door -to -door counseling 17 times, comprehensively improving the business level of staff at the grassroots convenience service station window, and gradually creating a team with high mass satisfaction. Up to now, the pilot grassroots convenience service center (station) 2.0 window end has received a total of 413 pieces.

Source: Zhoushan Administrative Service Center

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