Double number parallel!Xiangyang City 12345 Realization and 110 Emergency Association Link

The 12345 hotline of Xiangyang City actively explored the "dual -number parallel" method to quickly divert the police demands and undertake 110 non -police police demands. Since the beginning of this year, there are 1,442 two -way divergent demands, of which 723 are required to be diverted to 110, such as the masses' rights protection, the rescue of the trapped personnel, the risk of personnel gathering; Such as bridge surface oil dirt, flying sprinkle, street light failure, etc. Realizing the linkage of 12345 and 110 emergency cooperation, effectively saving government resources.

The first is "clear responsibilities" to improve the efficiency of collaborative service

The 12345 hotline issued the "Xiangyang City 12345 Government Public Service Hotline closed -loop management Measures" (Xiangzheng Office letter [2020] No. 25), further clarifying the scope of 12345 hotline acceptance, clarifying their duties, promoting departments to perform their jobs with efficient performance, timely resolution of government management and government management and timely solution Non -emergency demands of service. 12345 and 110 established a "7 × 24" hour -click transformation mechanism, which belongs to the opponent's acceptance range, and transfer it to the other party to accept it in a one -click transition.

The second is "risk warning" to improve the auxiliary decision -making ability

By comparing 12345 and 110 two -way diversion data, analyze high -frequency emergency events, find out tendencies and signs, and realize timely response of hot appeals and real -time early warning of emergencies.

The third is "social perception" to enhance the experience of governing the masses in the city

12345 and 110 Effective docking linkage, timely grasp the social conditions and public opinion, and perceive the difficulties, pain points, and risk points in various fields such as government services, social governance, and urban management to further enhance the ability of "social perception" and the ability to prevent and resolve the risk of contradictions. The 12345 hotline and 110 two -way collaboration and closed -loop disposal mechanism have improved the experience of calling the government's hotline.

Source: style Xiangyang

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