In Zhongshan, happy tentacles can be

From June 14th to 15th, Xinhua News Agency's "Watch Think Tank" published reports for two consecutive days to focus on Zhongshan.

As an important public opinion institution in the country, the platform window of the country's national policy and national policy, Xinhua News Agency densely focused on Zhongshan, which has profound significance behind it: to do a good job of people's livelihood and grass -roots social governance. In the process of landing to grassroots practice, a distinctive innovation path came out.

Exploring the community work access system from the streets of the East District to the city's communities and commissions' official seal to bid farewell to the "universal chapter"; from the temporary difficulties of Triangle Town, the people of the Triangle Town were accurately discovered by big data, and the establishment of a precise rescue and long -term mechanism in the city; The big visit and depth of the investigation, came to the city's three major difficulties in assistance centers in the city ... Two reports, nearly ten cases, behind the people's livelihood accounts of more than 4 million citizens.

The happiness of the people's livelihood cannot be "covered", which is reflected in the continuous improvement of the people. In 2021, Zhongshan stood out in 80 cities, and was shortlisted for the "2021 China Most Happiness City" candidate for Xinhua News Agency; in 2022, in the top 300 national population attraction of the national population released in Baidu Map, Zhongshan ranks. Twenty -25 people in the country.

On the eve of New Year's Day this year, the 15th Party Congress report of Zhongshan City clearly stated that it will be listed as an important part of the "five major projects" of Zhongshan's "five major projects".

Every town and streets in Zhongshan City are set up "Elderly Restyrs", which can be discounting. Southern+ Ye Zhiwen shooting

The people's livelihood, more accurate

Yang Weizhi, who lives in the Triangle Town, suffers from disease, and requires more than 1,000 yuan in medical expenses per month. With the two children entering the campus one after another, the tuition fees have also become a burden. When the child receives education, it makes the family's economic situation worse and it is difficult to get in difficulty. Prior to this, Yang Weizhi was not a low -guarantee household. Even if the lowest living security standard in the city had increased to 1160 yuan/person/month, the Yang Weizhi family could not enjoy it.

By discovering this situation, the local government discovered this situation through the periodic data comparison of relatively difficult people, and then arranged for investigation and verification of the town's civil affairs department to assist Yang Weizhi to apply for temporary assistance. Subsequently, after a comprehensive assessment of the household, the family was included in the minimum guarantee, which effectively guaranteed the life of the family.

The above scene is a real story written by Xinhua News Agency recently, and it is also a lively case of the work of the people's livelihood at the bottom of Zhongshan.

There is no trivial matter for people's livelihood, and the branches and leaves always care about. The expectations of the people are the "compass" of urban social development. The "small things" of people's livelihood, such as Chai Mi oil, salt sauce, vinegar tea, seem to be insignificant, but are closely linked to the people's happiness and sense of gain.

However, as the director of the Civil Affairs Bureau of Zhongshan Municipal Civil Affairs, Liao Xiaokang said: "The multi -line and long side of the civil affairs work point involves all aspects of the people's livelihood protection and social governance." challenge.

In a prefecture -level city with a population of nearly 5 million people, we must weave the "guarantee network" of people's livelihood, and respond to the needs of the masses behind each "people's livelihood" in a timely manner, showing the people -oriented blog love. What does Zhongshan rely on?

Liao Xiaokang, director of the Civil Affairs Bureau, led a team to visit the Triangle Town for investigation.

Since last year, Zhongshan City has established relatively difficult objects to actively discover and accurate assistance to help long -run mechanisms. With the help of big data, it has actively discovered the difficulties of the masses and accurately imposed policies. By promoting the interoperability and sharing of business data between departments, 11 departments in Zhongshan City and towns (streets) have established monthly regular data comparison mechanisms. According to the intensity of data overlap, actively screen out and find that there are relatively difficult objects other than the protection of civil affairs. Give accurate assistance in time to promote social assistance from "people find policies" to "policy to find people".

The accuracy of "finding people" is the biggest highlight of this mechanism in the process of practice.

Relatively difficult objects like Yang Weizhi refer to individuals or families who have not reached the conditions of the minimum living security, subsistence allowances on the edge of subsistence allowances, rescue support for special poverty, and the basic living security system of orphans. , Accidents such as accidents, high necessary expenses; or due to unemployment, illness, disability, no labor or weak labor, etc., income has become lower, in terms of basic life, housing, medical care, education, employment and other aspects Falling into trouble.

In response to the precise assistance of relatively difficult objects, Zhongshan Civil Affairs Bureau issued the "Zhongshan City Relative Objects Actively Discovery and Precision Rescue Assistance Help Mechanism", and mobilized social forces. Timely identification through big data may be in the family that may fall into the situation of poverty, and accelerate the construction of a layered social assistance system.

From the masses to the cadres to come to the door, find people from people to find policies to find people, the way of Zhongshan has a substantial change in the way of people's livelihood, becoming more accurate and more humane.

The staff of the Zhongshan Disease Assistance Center came to visit the assistant.

Burning at the grassroots level, it is more effective

The so -called "above thousand lines, a needle below". The "needle" of the grass -roots party members and cadres who is at the forefront of the grassroots level, through the needle lead to lead, start and go, play a key role in implementing the policy, policies, and conspiracy to the well -being of the people.

"The community is a basket, and everything is installed in it." As the functions and tasks at all levels are decentralized, the tasks of grass -roots communities are getting heavier. Taking Zhongshan City as an example, the average resident population of each community is about 15,000, about 15 staff members, and the average staff serves nearly 1,000 people, undertake nearly 100 businesses and more than 40 assessments. To reduce the burden at the grassroots level, it is not difficult to know.

The Zhongshan Civil Affairs Bureau first started from the "source management and control" and the "affairs access" gateway. In together System ")" Guidance Catalog of the Work Responsibilities of Zhongshan Village (Residents) Civil Committee ", etc., comprehensively regulates the work responsibilities, work tasks, and work institutions that enter the village and communities to further improve the community governance mechanism.

Since the implementation of the "community matters access system" in Zhongshan, it has achieved real grassroots burdens. Recently, Xinhua News Agency discovered a "living sample" for grassroots governance to reduce burden on the streets of Zhongshan East District -Huayuan Community.

Huayuan Community was originally a grass -roots community with many elderly, non -property management services, and frequent population flow. How to manage frequently changing flowing population? Who has no property and constantly aging community facilities and equipment? How to provide the elderly with high -quality home care services ... To some extent, the community of Huayuan community is mixed, heavy, and stressful.

After implementing the community matters access system, many tasks have also changed from the original leadership to coordination, which greatly reduces the workload and difficulty of the community. Huayuan community staff said: "The normalized inspections and inspection work of the community have been reduced from 33 to 21, and regular reports have been reduced from 40 to 29, which has effectively promoted the community's burden reduction and efficiency and solving grassroots formalism."

Social workers and volunteers serve the elderly. Southern+ Ye Zhiwen shooting

In order to reduce the burden at the grassroots level, the second step of the Zhongshan Civil Affairs Bureau started from the "end governance", and took 3 months to take the team to investigate the town and streets for 3 months, comprehensively investigate the current situation of various certificates of the community, sort out 50 issues of the daily issuance of the community. The request unit involves dozens of departments and enterprises and institutions including public security, justice, market supervision, human society, and Wei Jian. In the end, the city formed the "Zhongshan City should not issue a list of certifications (first batch)" by the grassroots mass autonomous organizations, determined 26 cancellation certificates, preserved 4 certificates, and announced to the society.

The special rectification work of the community "universal chapter" is a comprehensive work involving multiple departments, and it is not enough to rely on the list.

Taking the "residence and change of business certificate" as an example, in the past, the residential house was changed to operating housing. The community must not only assist residents to carry out the consent, publicity, and advice of the surrounding residents. Personnel must arrange more than 5 people to complete this proof.

After communicating and coordinating the Civil Affairs Bureau and the Market Supervision and Administration Bureau, the work was finally adjusted to the sub -market supervision branch to assist merchants to carry out related work, which changed the passive situation of the community to reduce the qualifications of no qualifications to verify the qualifications without being stamped.

"We found that the special rectification work of the community 'universal chapter' must be strengthened, coordinated with all parties, and comprehensively applied policies, and promoted and effectively connected with services such as the" decentralization service 'reform' Internet+government service ' Fundamentally changing the problem of 'universal chapter "," said the relevant person in charge of Zhongshan Civil Affairs Bureau.

From the source control to the end governance, Zhongshan has formed a long -term mechanism of the grassroots burden reduction, realizing the effective "breakout" of grassroots governance.

Community staff is blood pressure for the elderly.

Community governance, smarter

I get sick for online appointment and remote consultation; if you want to travel, you can call a car and booking your fingers; if you want to learn, you can watch the open class of famous school teachers online ... In 5G, artificial intelligence, cloud computing, the Internet of Things, etc. The rapid development of the new generation of ICT technology has continuously promoted digitalization and intelligent changes.

In the grassroots community of Zhongshan, the "smart brain", which provides convenient services for residents, has also been launched.

During the new crown pneumonia's epidemic, how the community arranged thousands of residents to inoculate the new crown vaccine in an orderly manner, which became a challenge for communities in Zhongshan and even all over the country. Chen Ming (pseudonym) is the staff of Yingyang Community of Shiqi Street, Zhongshan City. In the current epidemic prevention and control work, the epidemic prevention and control headquarters requires statistics and orderly arrange for all residents of the community to vaccine. However, there are only 18 staff in the community and 8 grids in comprehensive governance, and the resident population in the jurisdiction is 17,723.

According to the traditional way of working, the community staff needs to contact or register and collect information by the community staff. In this way, the actual operation not only has a large workload, but also has data deviations.

At this time, a community's "smart brain" helped.

In the first half of 2015, through technological innovation, Zhongshan City officially launched the construction of a comprehensive information platform for public services in the community; in 2017, the Zhongshan City Community Public Service Comprehensive Information Platform was officially constructed by Zhongshan Civil Affairs Bureau. ) Promotion and application.

Community staff prepare for the renovation of dangerous houses.

The Zhongshan Civil Affairs Bureau fully coordinated the existing system resources such as the Zhongshan Municipal Government Data Exchange Center, the Municipal Electronic Government Foreign Network, and the Electronic Government Cloud Platform, and designed and launched a comprehensive information platform for public services in the community. The platform integrates various types of information systems with different levels, different departments, scattered isolation, and single uses, forming a "front desk one -stop acceptance, background division of labor collaboration". Basic information such as institutional code is an index, covering the basic large databases of basic information such as residents, families, houses, places, facilities, and events in the community, creating a "smart brain" that is accurate and efficient for community governance. On the Zhongshan Community Information Platform, various data management of residents has been opened. Chen Ming only needs to compare the data declared by the residents' health with the population of the information platform to quickly screen out the population data of the vaccine, and then do not have the failure of the vaccine. The residents who completed the vaccination reminded that the efficiency of work was greatly improved.

Not only that, the person in charge of Yingyang Community also reported that the community information platform has setting a positioning function, and the residence of various key service objects in the community is clearly identified as the corresponding grid. The application of the community information platform will be extended to the mobile app of the grid staff. The community information platform system will receive the demands and reflected problems of the residents. The staff came to the door in time and feedback the processing situation on the platform system, so as to achieve the traces of "everything in everything and the implementation".

Community grid staff can upload the relevant information collected daily inspections and on -site inspections through the mobile phone app to the system, accurately grasp the public opinion, hidden dangers and emergencies in the grid, update the system data in time, complete the grid in the grid Service and management matters.

"Through the platform system, you can master social conditions in time, make management decisions, effectively promote the refined management of grids, and improve the grassroots governance capacity of the community." Said the person in charge of Yingyang Community.

Building the "smart brain" on the online community is an important manifestation of civil and political innovation. In the era of rapid development of the Internet, the use of information technology to build an efficient and convenient public service information platform for residents is not only an innovative measure to promote grass -roots governance community governance, but also an imperative development path.

At present, Zhongshan is constantly promoting the innovation of civil politics, services and mechanisms. On the one hand, with the help of big data platforms to reduce the burden at the grassroots level, the hands and feet of grassroots cadres and officers are relieved from the shackles of formalism and bureaucracy, so that the grassroots levels will bring more more than more levels Time is used to implement work and benefit people's livelihood.

On the other hand, with service innovation, promote the formation of a social assistance pattern of coverage, layered classification, and comprehensive and efficient, and weave the bottom of the guarantee to ensure the multi -level and diversified yearning and needs of the Zhongshan people for a better life.

Zhongshan Civil Affairs Editor Department

Editor: He Luqian

Manuscript Source: Southern Daily

- END -