Customer "whistle" electrician "register"

On the evening of August 14th, with the sunset, the Sun Daogou Town, Sandaogou Town, Guizhou County, Jiuquan City, Gansu has faded the heat of the day.

"Master Wang, Lu Hongbing, West Point of May 4th Village, suddenly stopped power. Could you please come and take a look!" Wang Zhijun, the manager of the Taiwan District Manager of Sandaogou Power Supply Center of Guowang Guizhou, was holding the tableware in his hand to eat. SMS prompts the sound attraction, the news of the WeChat group of the three groups of May 4th Village, the news of the WeChat group, which tightened Wang Zhijun.

"I have electricity in my family, and Lu Hongbing has stopped power. It should be that there is a problem with the line of his family." Lao Lu's enthusiastic neighbor Yang Shoulin sent a message in the WeChat group.

"I know, thank you Lao Yang, I will arrive in a while!" Wang Zhijun finished the news in the WeChat group, and did not have the mind of eating. After eating two, he turned to call his colleague and rushed to the three groups of May 4th Village.

20 minutes later, Wang Zhijun and colleagues appeared in Lu Hongbing's courtyard. It was found that a section of wires in the yard were seriously aging. In addition, the impact of the recent rainwater weather caused an empty opening. Wang Zhijun and his colleagues quickly got busy, helping Lu Hongbing to replace the new wires and closed the gate, and the lights in the room lit up again.

Although the WeChat group is "small", the service effect is "big". Since the promotion of the WeChat power supply service group, the company's power supply service quality has continued to rise and has been well received by customers in the area.

It is understood that in recent years, the company has established the "WeChat Group of the Taiwan District" based on the layout of the area under the control of the power office. By relying on the "WeChat Group of the Taiwan District", it regularly releases plans to park power outage information, the latest policies, high -quality service measures, and security. Use electric tips and other contents, explain online payment operation methods, propaganda electricity replacement support policies, public power consumption business processes, and timely grasp customer feedback information, solve various electrical related issues, improve customer service convenience, realize the realization "People are transferred in the Internet, and things are done in the group." Let the masses' electricity -related needs online, group mention, and less running, which greatly enhances the customer's "electricity" index.

As of now, the company has achieved full coverage of the "WeChat Group of the Taiwan District" in 10 towns and towns in 10 towns in the county. Electricity problems make high -quality services more intimate. In the next step, the company will continue to practice the corporate purpose of "people's electricity industry for the people", do a good job of power supply services for private affairs, so that customers can enjoy more convenient and considerate high -quality power supply services without leaving home. For customers, we actively create a safe and harmonious electricity atmosphere. (Chen Guoxin)

Editor in charge: Tian Xue

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