Qiqihar: Dedication of youth forces to do a good summer service

Qiqihar's passenger transportation section of the Beijing team Z84's "90" post -party member Wei Na, regarded youth as "hone", always maintained the spirit of hard work, with great ideals, and silently made his own contribution during the summer.

Weina enthusiastically serves the elderly passengers

As a service industry, the flight attendant must know that the passengers think, answer the confusion of passengers, improve their service quality, and solve the problems encountered during travel for passengers. Wei Na often asked herself to go to the masses to do her best to help every passenger who needed help.

In the flight attendant, Wei Na always took the party member service commitment card to patiently promote the precautions of the elderly, the child passenger's propaganda and the safety of the night car. And in the room, asking passengers' needs and the temperature in the car are suitable, whether they need to add water, and so on.

It seems to be a "small thing", but for passengers on the journey, grasping the needs of passengers for the first time is the "big event" in the service.

During a flight, a passenger with a child came to the broadcast room to find Wei Na. His child was dissatisfied with his soil and soil. After learning about the situation, Wei Na immediately looked for a doctor. It happened that a passenger was a Chinese medicine medicine. He heard the broadcast coming to help and massaged the unwell for the child. With the help of the passengers and the train staff, the parents hanging the heart of the parents also let go of the heart of the parents. Come down.

This experience gives Wei Na a deeper understanding of the service passengers. "The flight attendant is not only providing passengers with a safe and comfortable ride environment, but also the sense of mission responsibility to help passengers solve the dilemma when the emergencies occur. . "Wei Na said curiously.

As a young party member, Wei Na always reminds herself that youth is limited. No matter what time it is, you cannot give up your efforts and original intentions. You must not forget what responsibility and responsibility. youth.

There are many young flight attendants like Wei Na in Qiqihar Passenger Transport Passenger Division Z84. They are all providing strong service guarantees for the smooth operation of the train with their own regrets without regrets. Essence

Intern Liang Yueji Zhang Fan

Edit Zhou Fang

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