"Four Entrustering Services" is a solution to the corporate relief

In order to comprehensively improve the level of high -quality services, truly resolve the difficulties for the people, and create the characteristics of Yanggu's power supply services. Since August, the State Grid Yanggu County Power Supply Company has conducted extensively high -quality services and visits to the government, enterprises, communities, and streets. Go to the village to enter the household, carefully investigate the customer's power supply facilities and electricity equipment, eliminate the hidden danger of electricity consumption, and inquire about the composition of the load and electricity consumption of the customer in detail, and provide the recommendation of optimizing the power consumption. At the same time, actively promotes online electricity running applications, distribute postcards of power supply services, ensure timely grasp of customer power needs, and help customers solve the problem of electricity consumption.

Careful service, be a good resident "electronics steward"

In order to ensure that all residents and customers use reassured power and safety electricity, the power supply service personnel of Yanggu County of the State Grid enter the countryside and communities, timely release power outages, publicize the common sense of safety and electricity, solve the problem of residents' electricity, and shorten the response time of power demand. Really be a "electronics steward".

Regarding the far -reaching business halls reflected in some rural residents, the difficulty of payment, and the service staff actively promoted and promoted the "Online State Grid" APP application, and introduced the functions of electricity use, electricity billing, information query, etc. in the app, so that they were not sufficient You can enjoy a convenient and efficient payment experience. For some elderly users who are not around and use non -smartphones, the service staff actively connect with user children, remotely assist in the installation and use of "online State Grid". Make telephone repairs and business consultation more convenient and fast, and it is more conducive to service personnel to quickly obtain residential power needs.

Solving demands and helping enterprises and reducing energy saving and damage

Power supply service personnel actively visited enterprise users to investigate hidden dangers for important places such as power distribution houses, production workshops, warehouses, and "diagnosis of pulse" and "body temperature measurement" for various types of electricity equipment Normally stable operation.

"Our electricity bills suddenly increased a lot last month, but the production plan did not change much, and the electricity consumption was not great. What is the reason?" When the power supply service personnel visited Yangguqiang's plastic products, the person in charge of the enterprise I raised my own power consumption questions. After checking up the customer's electricity on site, the staff found that the client's temporary reducing reducing expires from the previous month, and the system's defaults to the basic electricity costs based on the contract capacity meter caused increased power consumption costs. After explaining to the customer, the service staff excluded the customer's power consumption, and assisted customers to launch a permanent reducing procedure to the suspended transformer, avoiding the customer's continued to bear the excess basic electricity bills the next month, and timely recover the customer's loss. While solving the problem, the service staff also issued a service card to the customer, so that the customer can inform the power supply service personnel as soon as possible to solve the problem of electricity usage.

Help Xiaowei, guarantee to use reliable electricity

It also actively promotes the "three zero" services of small and micro enterprises zero -door, zero approval, and zero investment, continuously reduces the electricity process of handling electricity, and the time limit for voltage and reduction. Development.

However, considering the increasing number of small and micro enterprises, the range of distribution is continuously expanded, and most of them do not have the status quo of full -time electrical engineers, it is often difficult to quickly solve the problem of electricity consumption. The service personnel take the initiative to visit, make small and micro enterprises for electricity files, regularly on -site services, understand the characteristics of customer production operations, electricity loads, electricity needs, and difficulties in production safety and operations. It is recommended to ensure that the customer's electricity needs is resolved as soon as possible. At the same time, conduct regular inspections of electrical equipment and wires of various small and micro enterprise users, and establish a WeChat group of power supply services. If there is a problem, you can feedback as soon as possible to ensure that the hidden dangers are found in time. Customers of micro -enterprise are safe and reliable.

Up to now, the power supply of Yanggu County of State Grid has visited more than 2,000 enterprises, 16 streets, and townships in the county, eliminating more than 300 hidden dangers of safe electricity, and solving more than 150 customer problems. In the next step, State Grid Yanggu County will continue to carry out high -quality service customers to visit activities, further deepen communication with customers, timely discover and solve all kinds of electricity problems reflected by customers, publicize safe and electricity knowledge, reduce corporate power cost costs Use the actual action to set up the "Lianxinqiao" between power supply companies and customers to improve customer satisfaction and power gain. (Yang Dongjian, Cao Laosong)

Source: State Grid Shandong Electric Power Company Yanggu County Power Supply Company

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