Guide dog escorted the owner to the high -speed rail to complete the special journey across the three cities

Now every time I travel, I like to choose the high -speed rail. As long as I call 12306 in advance to make an appointment. Whether it is entering the station, transferring or getting out of the station, there will be a staff member to provide services to me and ‘Niuniu’, and the whole process is very enthusiastic. "Mentioned to travel to the high -speed rail, Ms. Zhang praised.

Ms. Zhang is a visually impaired person, and her "Niuniu" in her mouth is a guide dog. At 9 am on August 15th, Ms. Zhang, who made a key passenger service through 12306, took her guide dog "Niuniu" to Huizhou South Station. After checking Ms. Zhang's identity documents, disabled person's certificate and guide dog's guide dog work permit, animal health immune certificate, passenger Li Rui sent them to the G6359 trains, and went through the handover procedures with the train captain. Essence It is understood that Ms. Zhang must take the high -speed rail to Heyuan East Station, and it will be transferred at Shenzhen North Railway Station. Huizhou South Railway Station, Shenzhen North Station, and Heyuan East Station carried out a linkage of linked love, and provided a journey full of love for Ms. Zhang and "Niuniu", a special traveler "Niuniu".

At 9:36, after the train was out of Huizhou South Railway Station, Xiao Lu, a passenger duty, called the Shenzhen North Station "Yingchun Flower" service team and Ms. Zhang's terminal He Yuandong Station. Case and demand for ride.

At 10:04, the G6359 train slowly stopped at the 17th platform of Shenzhen North Station. Luo Shuai, a "Welcome Spring Flower" service player who had been waiting here, quickly walked into the 13th compartment. "Niuniu" guided to the platform. After handing over the captain of the train, Luo Shuai carefully guided her and "Niuniu" to transfer to the platform while holding their luggage.

At 11:41, Ms. Zhang and "Niuniu" who took two trains and "Niuniu" successfully arrived at Heyuan East Station. Heyuan East Station Passenger Terminal Bao Yutong waited for this key passenger on the platform early.

"It's so good, can I touch her?" Bao Yutong, as a "pet family", said that this was the first time she provided a key service for passengers with a guide dog. In the process of guiding the station, she From time to time, he stayed on "Niuniu". "Of course it's okay." Ms. Zhang also enthusiastically introduced her guide dogs in the face of the customer's cordial service and exchange. "The arrival of 'Niu Niu" has made my life add colorful since then. In the past 5 years, "Niuniu" has been accompanying me with loyalty. As a guide dog, it has changed my life of my family. When you need it to work, it is my little friend. "

Bao Yutong helped Ms. Zhang all the way to send her safely to the taxi. Before leaving, Ms. Zhang held Bao Yutong's hand and thanked him. "The service of the railway is getting more and more detailed. Good for you, thank you so much! "

It is understood that during the summer, Shenzhen North Station served more than 2,000 visual obstacles passengers. "In order to better meet the travel needs of special key passengers, Shenzhen North Station has launched a loving relay circle service at the stations within the jurisdiction, including this time to serve Ms. Zhang, which provides Ms. Zhang, and has launched a loving relay circle service. Passengers have built the love service channel, allowing them to enjoy the whole process of guidance and closed -loop service from the moment they go out. "

Shenzhen Evening News reporter Qiu Zhidong Correspondent Zhang Qianqian Li Wenhao

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