Operation manual for the "War Epidemic Help Platform"

Source | Zhejiang Propaganda

Author | Zhijiang Xuan

Why is the "Battle and Epidemic Help Platform" widely praised? "After the publication was published, the comment area received comments from many netizens inside and outside the province. Some praise "This, very Zhejiang", the editor was moved by the editor; some presented a good local method, such as the unified data of Luzhou's data, the "Ai Yiwu Gang Group" in Yiwu, the "eight o'clock in eight seconds to get "War and disease help farmers", Tonglu sent medicine to the masses; some netizens questioned: "Even if there is no number, how to contact you? How to ask for help?"

Don't worry, let's take a look at how to use the "war -outbound platform".

Since its birth in Shaoxing in December 2021, the "War and Epidemic Help Platform" opened in all parts of the province. Here, more than 100,000 epidemic messages are collected, responded, and dealt with. Pregnant women in the seal control area must be checked, newborn babies lack milk powder and urine are not wet, but they have to take important examinations but have been controlled ... Many production and life problems Both were reflected and resolved.

Right now, the epidemic in the province continues, and the localities must continue to be prepared. To satisfy the masses, the "war -to -epidemic help platform" must also "shot when it should be shot", "shirk when it is glowing." Below we will sort out a few essential skills.

Skill 1: Where there is an epidemic, there is me wherever there is

The "War Epidemic Help Platform" opened by the opening of local cases appeared in the local area. At this time, don't hesitate to tangle, don't wait and see the situation, and quickly open the platform to kingly.

Skill 2: The location is important, the masses can find it

In some places, the number of clients is not large, and people are worried that the people do not know that there is a platform. Tell you: The platform should be placed on the first screen of the client's homepage, and the advertisements on the boot page are generously lit up. Reports on the epidemic situation will also have a link! To achieve these three, keep you well -known.

Skill 3: If you have any questions, you must answer, and your attitude is better

The platform has opened, and the masses also leave a message. Media reporters and volunteers, hurry up and roll up their sleeves as editors. The masses must answer questions, and the answers to policy consultation must be authoritative and accurate; when they encounter problems that cannot be solved, they should first express their statements and then assign them; when they encounter poor mood and irritable mood, they must learn empathy, empathy, and empathy.

Skill 4: Popular information should be settled, please leave the name if you do a good thing

During the epidemic, the question that the masses are most concerned about are usually: how to divide the "three districts"? Where should I go to see a doctor? How to make a community hotline call? What are the nucleic acid detection points? How to appeal after the health code is discolored? This kind of information is placed in the most conspicuous position of the platform, so that more people will see it.

In addition, solving the problem of the masses, we must say loudly, let more people who have the same questions know, and make people in other difficulties more confident.

Skills 5: The most intuitive drying, the masses are more satisfied

The key to whether the "war -to -disease help platform" can solve the problem is whether the working mechanism is reliable. Prevention and control, health, public security, transportation, education ... These departments are working together to solve the problem. In some places, the speed and effect of solving problems in different units are dry on the platform to make the results "visualized". This full of sincere people must be willing to accept it.

Share these 5 skills, and then tell you about the five pits to avoid.

Pit 1: Dear, where are you?

In some places, the client opens the "Battle and Epidemic Help Platform", but does not put it in a prominent position. Users need to search for them to see. In some places, when reporting the epidemic news, they never mentioned the "battle platform for war". They missed a great opportunity to let the masses know, and opened the platform lively. If no one asked, wouldn't it be lonely?

Pit 2: Hey, is there anyone?

When the epidemic occurs or the situation is severe, the masses will increase by the masses. At this time, the client reporters are busy using news, and often people are extremely scarce. Some Rong Media Center is not fully prepared in advance, but the platform is open, but the platform is deserted, and even the masses have no response for 24 hours. Will we still patronize the heart?

Pit 3: Are you a robot?

The people who leave a message on the platform often have a bit bitter water to solve the urgency of difficult things. In this case, how should the administrator be accepted? Officially, even indifferent, can you do it? No matter what the masses ask, they just replicate and paste the general answer, "This is the case for the epidemic prevention and control policy, and I can't do it." It is estimated that this client will be disgusted by one face, and it is not surprising that the number of users will not increase and falls.

Pit 4: Return to the 1.0 era?

There are also some platforms. You can only click in the form that fills in the information. After the masses fill in, they cannot see their messages, and they can't see other people's messages. They can only wait for the reply silently. I thought it was an interactive platform, but what I actually saw was the electronic watch of the web1.0 era. The sense of experience was poor. It is conceivable.

Pit 5: Do you do well?

Some masses are more difficult, involving different departments and localities. For example, a student who lives in the seal -controlled area wants to take the exam across the city. This question is obviously not an administrator who can answer, and maybe the local education bureau cannot solve it. How to do it? Some platforms cannot solve them truthfully, and some platforms will find ways to coordinate or reflect it at the same level. The difference between 60 points and 90 points is here.

In the past 9 months, the "war -elimination platform" in various places has been touched, and many good methods have been explored, and they have also been praised by all parties.

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