Average more than 27,000 daily calls!Yiwu 96150 hotline does not snooze 24 hours

"I want to go to the hospital for blood transparency tomorrow, but now I can't go out, what can I do!" At 6 pm on August 15th, Uncle Chen, who lived in Daiwan Town, Dachen Town, Yiwu City, was anxious to call the 96150 hotline for help.

"Don't worry, we immediately coordinate the relevant departments to solve it for you." After receiving the help, the 96150 hotline "Wars Command" immediately connected to the relevant town and streets. In the final 30 minutes, the elderly handled the personnel to go out, and the town street stated that it would arrange a special person to pick up the elderly to the hospital.

Facing the severe and complex epidemic, in order to respond to the concerns of the masses in a timely and efficient response, Yiwu Letters and Calls Bureau (Social Governance Center) quickly established the 96150 hotline "Wars Headquarters". In addition, the Municipal Education Bureau and the School of Industry and Commerce arranged 100 teachers to support them in batches. They accepted and answered the call of the masses all day long, and worked hard to resolve the masses' "urgent and worried" matters.

According to statistics, since the 8.2 epidemic, the amount of electricity -related calligraphy in the hotline has increased drastically, and the average daily call volume has increased from more than 8,500 to 27,000 pieces, and the highest peak has reached more than 33,000 pieces, breaking the historical peak. As of now, the total number of hotlines has reached 319,000.

In response to the high income situation of the masses, the center urgently added and deployed 85 seats for full -time use for the response to the immune -related incoming matters.

At the same time, re -planning the heat line call disposal process to build a "external cycle" working mechanism, and the simple matters or policies for the prevention and control of the people's consultation or the prevention and control of the epidemic will be answered directly on the spot. After registration, the operator transferred to the person in charge. After the background communication and coordination, the feedback results were called, and insisted on the end of the immune -related call for 2 hours.

In order to increase the hotline connection rate, all the phone clerks rotate at the job 24 hours, and the average daily working period is more than 15 hours.

"Under the hard work of everyone, the current hotline connection volume is 3 times compared with the early stage of the epidemic. , 'Ai Yiwu' and other official media platforms issued by the epidemic prevention and control hotspots, and multi -channel understanding of epidemic prevention policies. "The relevant person in charge of the Yiwu Letters and Calls Bureau (Social Governance Center) said that the 96150 hotline will also continue to strengthen strength equipment and optimize the disposal process process to optimize the disposal process , Comprehensively improve the acceptance capacity of sitting, the effectiveness of the demands, and emergency response capabilities to ensure that the problems reflected by the masses "have a fall and echo." (Li Shuangshuang, Rong Media Center, Yiwu City)

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