Typical cases of consumer rights protection for campaign to rectify the special action of pension fraud!

Since April of this year, the Provincial Market Supervision Bureau has deployed a six -year special operation of pension fraud in the deployment of market supervision systems across the province to protect the legitimate rights and interests of elderly consumers, severely punish illegal acts of pension fraud in accordance with the law, and extend the governance to infringe the legitimate rights and interests of the elderly. Cross -scam. The first case of the first batch of special actions for the treatment of pension fraud in Anhui Province's market supervision department is released.

1. Huangshan City Tunxi District Market Supervision Bureau regulates merchants false publicity and infringement of the rights and interests of consumers for the elderly

On January 3, 2022, the Market Supervision Bureau of Tunxi District of Huangshan City received a complaint from Wu, reflecting the promotion of the XX brand "Ji Yitong" instrument in Tunxi District, Huangshan City, which can nourish qi and cure the disease. After the company's experience, I bought a "Hi Yitong" instrument at a price of 4280 yuan. After multiple use, it was found that there was no effect of merchant propaganda. It was believed that the merchant was suspected of false publicity and requested a return refund.

After receiving the complaint, law enforcement officers of the market supervision bureau of Tunxi District of Huangshan City immediately conducted on -site inspections. After investigation, there were 12 elderly people in the operating place of the consulting service center who were experiencing "hot Yitong" and "hip -hip treasure" instruments. Remove cold and dampness, hips are tilted; grease, good stomach; regulating the urology, rare nights; through the meridians, people are not old; buttocks, buttocks, and hip treasures and slides. At the scene, there is a billboard that "The aging of the kidney from the kidneys from the bottom of the feet from the soles of the kidney is the second heart of the human body. Both products and "hip treasure" are household appliances similar to electric blankets, not medical equipment. After many organizational mediation, the merchant refunded 4,280 yuan in full, and the complainant expressed satisfaction. At the same time, the suspected false propaganda behavior of the consulting service center violated the relevant provisions of Article 8 of the People's Republic of China, Article 8, Paragraph 1, Paragraph 1, and other relevant provisions of the "People's Republic of China". The bureau shall investigate and deal with it, and make an administrative penalty decision on April 27, 2022, ordered to stop the offenders immediately and fined 40,000 yuan.

2. Hefei City's Festa County Market Supervision Bureau dispatches the case of infringement of consumers in infringement of the elderly

In April 2022, the Ferxian County Market Supervision Bureau received a complaint from an elderly consumer, saying that it cost more than 10,000 yuan to buy a brand color TV in a mall. The account was found to be the account of the shopping guide personnel. Consumers suspect that color TV is a mall display model, and believes that the malls have not been informed before the sales.

After receiving the complaint, the staff of the Bridge Market Supervision Institute of the Bridge of the Heixi County Market Supervision Bureau immediately launched an investigation and retracted evidence materials such as purchasing vouchers and TV operating system login photos. Consumers purchase the color TV at normal market price. The staff of the mall argued that in the distribution session, because of the negligence, the original sample machine was delivered to consumers, and there was no subjective intentional intention of fraud.

After the mediation of both parties, the agreement reached an agreement: The mall replaced a new color TV for consumers and compensated consumers 5,000 yuan. Consumers are satisfied.

3. Huaibei Xiangshan District Market Supervision Bureau Term Case of Consumer Consumption Disputes

On May 23, 2022, the Huaibei Market Supervision Bureau 12315 Center received a complaint from Mr. Su, reflecting that his mother was shopping in Huaibei XX agricultural and sideline product sales department, and the merchant claimed that camel milk had the effect of diabetes. His mother spent a total of 12,000 yuan. I bought 24 cans of camel milk powder. When Mr. Wu knew, he believed that the behavior of the merchant was suspected of false publicity and asked the merchant to return. The refund of the negotiation with the merchant has not been successful for many times, so he complained to the 12315 Command Center of the Huaibei Market Supervision Bureau to request the Market Supervision Bureau to solve it.

After receiving the complaint, the Huaibei Market Supervision Bureau immediately transferred to the Xiangshan District Market Supervision Bureau to handle it. The Market Supervision Bureau of Xiangshan District immediately organized law enforcement officers to check the scene. After investigation, the purchase of goods in the sales department implemented the purchase inspection system and the certification system;

Regarding the false propaganda reported by Mr. Su, because the relevant evidence was not obtained at the scene, and Mr. Su could not verify the evidence, he could not determine it for the time being. At the same time, the Xiangshan District Market Supervision Bureau refunded the request of Mr. Su and organized both parties to mediate. After mediation, a consensus was reached, and the merchant refunded 6,000 yuan.

4. The Market Supervision Bureau of Wuhu City Wanzhuang District investigated and dealt with the case of infringing consumer rights and interests

On March 10, 2022, the Wuhu Market Supervision Bureau received a complaint from Mr. Wu, reflecting the XX goat milk store in Wanlian District, Wuhu City. , Sales goat milk powder and related products. Mr. Wu's mother spent 8,000 yuan and bought a year of members (can lead goat milk powder). Mr. Wu was worried that the source of goat milk powder purchased was unknown and thought that his mother had been deceived. After coordinating the refund with the merchant, he complained to Wuhu Market Supervision Bureau.

After receiving the complaint, law enforcement officers of the Market Supervision Bureau of Wuhu City Wanzhang District immediately went to the XX goat milk store for on -site inspection. After investigation: 1. The XX goat milk store cannot provide the manufacturer's food business license, fails to perform the purchase of goods in strict implementation of the purchase inspection obligations, and has not implemented the certificate of the Cyclone. 2. The coupons stored at the site are printed with the words "the final interpretation right of this coupon". In this regard, the Market Supervision Bureau of Wanzhang District launched the "Cost of the Case" in accordance with the regulations, and the XX goat milk store was suspected of not establishing a purchase inspection record system in accordance with regulations, the act of infringing consumer rights and interests, and made an administrative penalty decision: He warned and fined 1,000 yuan. At the same time, the Market Supervision Bureau of Wanzhang District organized mediation. After mediation, the XX goat milk store refunded Mr. Wu 8,000 yuan. Mr. Wu and his mother expressed satisfaction.

5. The market supervision bureau of Jin'an District, Liu'an City, regulates the elderly to buy moxibustion product consumption disputes

On May 20, 2022, Liu'an Market Supervision Bureau received a complaint from Ms. Zhang, which reflected in Liu'an XX company moxibustion, the company promoted it to products such as moxibustion chairs, pills, shampooing creams, and promoted these products With health effects, it can cure diseases. Ms. Zhang listened to the publicity and introduced that she bought related products more than 6,000 yuan. After using, Ms. Zhang felt that there was no effect. They thought that the company exaggerated product efficacy, false publicity, and required a refund. The company rejected Ms. Zhang's demand, and Ms. Zhang complained to Liu'an Market Supervision Bureau.

After receiving the complaint, the Liu'an Market Supervision Bureau immediately transferred to the Jinan District Market Supervision Bureau for handling. On May 23, 2022, the Jinan District Market Supervision Bureau organized law enforcement officers to conduct on -site inspections. After investigation, XX company mainly sells the XX brand "multifunctional fumigation moxibustion chair" and auxiliary materials in a consumer experience. The entry price of this product is 4,500 yuan/set, and the price is 5490 yuan/set. Advertising and promotional materials for health effects. Ms. Zhang could not provide evidence for false propaganda. Jinan District Market Supervision Bureau made a decision without a case.

At the same time, the Jinan District Market Supervision Bureau mediates the consumer dispute organization. After mediation, the respondent refunded 2698 yuan, and Ms. Zhang expressed satisfaction.

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