The Market Supervision Bureau of Yanjiang District, Ziyang City held a training session of the quali

On June 6, the Yanjiang District Market Supervision and Administration Bureau of Ziyang City held a training meeting for the quality improvement of the 12315 platform complaint and reporting disposal. Liu Min, the Consumer Protection Division of the Municipal Market Supervision Bureau, visited the lecture. More than 40 people including the high -tech zone, the air of the air, and the Yanjiang District Market Supervision Bureau engaged in the 12315 complaint report and disposal and the director of the supervisors attended the meeting.

This training mainly explains the operating process of the basic function of the 12315 platform nationwide, and emphasized that the staff must accept the first time after receiving the complaint report, investigate and deal with it in a timely manner, and return to the platform for a limited time; analyze the results of the platform; analyze The problems and difficulties encountered in the complaint reporting of Ziyang City, such as the overdue of the time limit that did not pay attention to the time limit, the response results were irregular, the process was unclear, etc., and proposed a corresponding solution; emphasized the improvement of the quality of the processing of complaints reporting documents It is required to fully communicate with consumers before handling feedback to understand whether consumers are satisfied with the processing results. The content of the feedback must be fully expressed. Pay attention to the time node to avoid overdue.

After the meeting, the trainees said that through this training, a more comprehensive understanding and understanding of the complaint report handling work will be better fulfilled in the future. Increase the protection of consumer rights and do well in administrative work in accordance with the law. (Chen Di reporter Cheng Boquan)

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