ETC installed for free, there is a pit waiting for you

On August 13, the official WeChat of the Shanghai Consumer Protection Commission reprinted and published an article entitled "For free when ETC is handled, but the cancellation is to charge? | Polt by the Consumer Protection Commission ". The article said that the topic of ETC's cancellation of ETC has caused discussions on social platforms. Many consumers have found that ETCs, such as banks such as banks before, and other local agencies, and freely processed ETCs, but now they have to charge a fee of 100-300 yuan. Is this suspicion of deceiving consumers?

ETC is an electronic non -parking charging system. As a high -speed queuing payment method, it can provide a lot of convenience for the lives of the people. It is a good thing to promote the people of the people. In the past two years, all corners of various high -speed intersections, major banks, and the Internet can see the information of "free ETC". However, in the process of promotion, in order to attract users, the publishers mostly focused on promoting "free processing", but did not indicate that the cancellation fee was charged, so it was not until the user found that this rule was found. It feels like being calculated. The important responsibility of an enterprise is reflected in the maintenance of consumer rights and interests, and it is unrealistic and illegal to try to calculate consumers.

Lawyer Wu Xinhui, director of Shanghai Kangming Law Firm, said that when the ETC distribution agency does not make a clear prompt and explanation when consumers handle ETC, they do not need to charge the charge. It is also free, this is a deceptive marketing approach. Regarding the provisions of consumers' charges when canceling, whether it is reflected in the "User's Instructions" or in the "User Agreement", this is an unreasonable format clause. Consumers can claim that the clause is invalid. In fact, this is the same nature as the merchant stipulated that "this product is not responsible for the cabinet", "money in the face, and not responsible for leaving the cabinet" is the same nature, and it is also an invalid format clause. If consumers encounter such problems, they can call consumers to complain about the hotline 12315 complaints, or they can file a lawsuit with the court.

I asked whether there was such a situation if I was driving around. Mr. Liu, who lives in Baoshan, was about to change the car. In June, he had just been automatically deducted from the credit card from the credit card to cancel a liquidated penalty of 150 yuan. Tell him this provision. He called 12315 the day before yesterday. The staff said that he wanted to ask the Ministry of Transport or the citizen service hotline 12345. He then played 12345 and was told to ask ETC customer service 95022.95022 and said that he needs to verify the inquiry from the relevant departments and then reply to the reply. Mr. Liu's three calls have not received a satisfactory reply for the time being.

In fact, there are many similar situations in our lives. Take Mr. Shen, a colleague, for example, he has recently retired from the broadband of telecommunications. "I said it was going back, and I have never been using it, but I continued it for me. Although I did n’t deduct my money in the end, the approach was quite uncomfortable!” In addition, Mr. Shen is still applying for the shutdown of the connected telephone card. "I got a telephone card before that it was free, but now it is inexplicable to pay the monthly fee, and it is quite troublesome to stop!" Mr. Shen said helplessly.

Whether it is ETC's publisher or telecommunications, Unicom and other operators, they are in a strong monopoly position. When pulling customers, they will take out various benefits. When the customer needs to withdraw, they will take out the charging name that the customer does not know in advance, and it is another other. A look, I don't think for consumers at all, just want to bury the pits for consumers. Unmanned services, this is the absence of corporate service consciousness.

For consumers, companies should still be reputable and consistent. If you change the method of designing consumers, you can do whatever you do, not the way of business, but also lose the trust of consumers.

Xinmin Eye Studio

Author | Tu Yu

Edit | Gu Yingying

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