Second -hand "original" mobile phone spontaneously ignite in the bag!The owner defends the right, the seller even pulls the machine owner black

The mobile phone purchased by Xiao Shao is sought after by enthusiasts for rotating the screen

After the spontaneous combustion of the second -hand mobile phone purchased by Xiao Shao

On August 12, some readers reported to Zi Niu News that a period of time before a smartphone purchased by the "turn" second -hand platform suddenly spontaneously combust the bag in the bag, and a lot of thick smoke emerged. Reader Xiao Shao told reporters that fortunately, the mobile phone had not exploded and caused him or others to be injured, but when he communicated with the mobile phone seller and the platform several times, he was ignored and had difficulty in defending his rights. "The mobile phone spent 1358 yuan. After the alarm, the case could not be filed because it did not reach the minimum amount. After the negotiation of the merchant, I had no movement to the platform to deal with it." Xiao Shao said that this phone was to buy it for half a month when he worked for half a month during his vacation. It was not expected that there was such a problem.

The 16 -year -old Xiao Shao is a college student. In the first half of this year, he saved some money through work. As a digital enthusiast, he chose to buy a LG Wing phone. Because this phone is unique and not sold in mainland China, it can only be purchased on a second -hand platform. "At that time, the seller promised that the mobile phone was the original machine. As a result, the screen shedding the screen after a few months." On July 17, Xiao Shao took the phone to repair the screen. As a result, the maintenance staff told him that he bought a group of groups. Installation, the quality of the accessories is uneven.

On the same day, when Xiao Shao learned that the mobile phone was not the original machine to find a seller to communicate, the mobile phone in the shoulder bag suddenly spontaneously spontaneously smoked. I found that it was a problem with the mobile phone in the bag. Fortunately, the bag was hung on the electric car and did not carry it on me. "Xiao Shao introduced that he took the phone out of the road as soon as possible. Black liquid, electric spark at the screen connection, accompanied by burnt flavor.

Xiao Shao told reporters that about 20 minutes later, the cigarette and electric spark were relieved.

Afterwards, when Xiao Shao asked the seller to ask for sale was not the original machine and caused a dangerous accident, the seller said he dismissed that Xiao Shaohua's money was only enough to buy one original screen. The second -hand mobile phone was not warranty, and he agreed to the police to deal with it. After the negotiation was unsuccessful, Xiao Sha Xiang turned to the second -hand platform customer service to reflect, but the platform has not handled the seller for half a month, and the seller will also pull Xiao Shao.

On August 1, Xiao Shao reported to the police, but failed to file the case because it did not reach the minimum amount. "The seller is a professional second -hand trafficker. He has a lot of mobile phones on his homepage, and he can't contact if something goes wrong." Because it is not easy for the money to buy a mobile phone, Xiao Shao has been working hard to protect his rights. Half a month later, Xiao Shao got the sender who mail his mobile phone, but after playing, the other party said that he was only responsible for shipping and did not sell things on a second -hand platform.

Xiao Shao told reporters that his main appeal was to refund the return. He believed that the cause of the matter was the problem of the quality of the mobile phone. The seller was propagated and used the vulnerability of the second -hand platform to sell him to the assembly machine. Xiao Shao said that when he wanted to go to the repair shop to make people help to determine the reason, the other party did not dare to dismantle it, fearing that it would cause severe spontaneous combustion again.

On the afternoon of the 12th, the reporter contacted the official customer service of the second -hand platform. After confirming that the platform has the transaction, the customer service staff told reporters: "The transaction occurred in the free market of the platform, and the platform party cannot control the quality of the product. However Specific treatment situation. "

Regarding the reporter's proposal, whether the platform has measures such as reviewing and reminding the platform for electronic products sold in the free market, customer service staff said that there will be a person who will follow the answer with the reporter later. As of the press release, he did not get more reply from the official staff of the transfer. The transfer users sold to Xiao Shao mobile phone were still selling other second -hand mobile phones, and Xiao Shao's rights were still continuing.

Yangtze Evening News/Zi Niu News Profile reporter Chen Ran Source: Interviewee provided

Edit: Qin Xiaoyi

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