During static management, you should pay attention to community group purchase!

Pomegranate/Xinjiang Legal Daily Reporter Gu Xueli Intern Reporter Gong Yanchen

Since the implementation of temporary static management measures in the key urban areas of Urumqi, mobile group purchase has become the main choice for many family houses to resist epidemic. Among them, most of the WeChat public accounts, applets and community group purchase groups launched by Commercial Supermarkets are carried out.

With the increasing number of community group purchase channels, the types of group purchase materials are increasingly richer, and the form of consumer disputes has also diversified. How to protect their legitimate rights and interests by home purchase? What should operators pay attention to? On August 13, the consumer rights protection committee of the autonomous region issued a community group purchase consumption prompt.

In order to make the masses better protect their legitimate rights and interests during group purchase, the Consumer Rights Protection Committee of the Autonomous Region reminds consumers:

1. Verify the group purchase information

You can verify group purchase information through the official WeChat, applet or telephone of the brand side to identify the authenticity of group purchase.

2. Record the necessary information

If necessary, record the time of participating in, ordering channels, buying categories, and transaction prices in order to track the time limit for logistics.

3. Receive inspection in time

Check whether the number and type are consistent with the group purchase information as soon as possible, and check whether the materials have obvious quality flaws.

4. Pay attention to retain evidence

Preserve the promotion and introduction of products, service commitments, and retain information such as chat records, electronic order pages, and self -transfer records of group purchase operators.

5. Proper disputes

In the case of group purchase consumption disputes, consumers can reflect the problems to the group buying operators, communicate well, and quickly resolve through negotiation. If they negotiate without results, they can call 12315 to report complaints.

At the same time, the consumer rights protection committee of the autonomous region reminds group buying operators:

1. Follow the clear price regulations to fully inform the relevant information

In group purchase, group buying operators should clearly show that the product name, quantity, unit price and total price of the commodity purchase of the group purchase, and fully inform the logistics status and distribution methods.

2. Performing group management responsibilities to handle consumer disputes

The contact and contact number of after -sales service should be clarified in group purchase activities. rights and interests.

3. Ensure that the source of the supply and transportation can be realized

Group purchase operators negotiate and communicate with community managers, and reach an agreement on the subsequent reception and distribution of group purchase materials to ensure that the distribution distribution is not disconnected, and the group purchase materials are distributed in place.

4. Perform information protection responsibility to protect personal information of citizens

The names, mobile phone numbers, and family address collected by the group purchase operator in the group are personal information protected by law. It is recommended to do anonymous treatment when using it.

- END -